Agima Posted April 22, 2016 Report Share Posted April 22, 2016 Do a vehicle health report and than check on the computer Unless I'm mistaken, I don't think Canadian owners can do that? Quote Link to comment Share on other sites More sharing options...
tpm419419 Posted April 22, 2016 Report Share Posted April 22, 2016 Not sure. Sorry. Do you have an iPhone? If Siri works from steering wheel it will be 3.8 Quote Link to comment Share on other sites More sharing options...
tpm419419 Posted April 22, 2016 Report Share Posted April 22, 2016 Providing 9.3 is installed on ios Quote Link to comment Share on other sites More sharing options...
Agima Posted April 22, 2016 Report Share Posted April 22, 2016 (edited) Nah, I don't. I have a Galaxy S5.Someone else mentionned earlier in this thread about the 3.8/3.7 update thing but I didn't saw an explanation. I was thinking it might just be simply an error in the message from Ford (it's the french version of the SYNC update, if it's change something), and that's might be indeed the 3.8 version. That's the reason I've asked if I could check the version number in the SYNC menu.From SYNC system information menu, the only thing I can see is this (aside from serial, number, NIV and ESN Sirius) :CCPU software version : 3.08.15128.EA.10_PRODUCTNavigation software version : 5.67.2 (A4 navigation card installed)Gracenote : 5059, Library 5.6.2.9 Edited April 22, 2016 by Agima Quote Link to comment Share on other sites More sharing options...
akirby Posted April 22, 2016 Report Share Posted April 22, 2016 3.08 = 3.8 Quote Link to comment Share on other sites More sharing options...
Agima Posted April 22, 2016 Report Share Posted April 22, 2016 3.08 = 3.8 Thanks! I guess I can then confirm that the final installation message from Ford 3.8 SYNC update (the french version at least) as an error in it, as it stated that the "3.7" version has been successfully installed, instead of saying "3.8". Quote Link to comment Share on other sites More sharing options...
tpm419419 Posted April 22, 2016 Report Share Posted April 22, 2016 If I remember right 2013 models and older didn't get 3.7. Went from 3.6 to 3.8 Quote Link to comment Share on other sites More sharing options...
Agima Posted April 22, 2016 Report Share Posted April 22, 2016 If I remember right 2013 models and older didn't get 3.7. Went from 3.6 to 3.8 It's possible. I only own my 2011 Edge Limited since a couple of days and it's the first update I've done to SYNC so far (can't remember what was the version before installation). I was puzzled when the 3.8 installation finished and saw the 3.7 version in the message. I actually took a picture of it at the end! (it's in french, sorry!) Quote Link to comment Share on other sites More sharing options...
akirby Posted April 22, 2016 Report Share Posted April 22, 2016 Pas de problème 1 Quote Link to comment Share on other sites More sharing options...
tpm419419 Posted April 22, 2016 Report Share Posted April 22, 2016 The 14's on dealers lots got the 3.7 upgrade but it was first made available to everyone and than quickly pulled. Not sure why Quote Link to comment Share on other sites More sharing options...
hi4u Posted June 18, 2016 Report Share Posted June 18, 2016 hi dears i need BT4T-14D544-AJ SYNC GEN 2 IMAGE files as a direct link for reinstall to my sync system . i need files and site says there is no new update and you are up to date please send files to me or help me to reinstall system thank you Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted June 20, 2016 Report Share Posted June 20, 2016 Hey hi4u, You will not be able to reinstall the same SYNC software version. Are you having trouble with the system? I can help! Joy Quote Link to comment Share on other sites More sharing options...
hi4u Posted June 21, 2016 Report Share Posted June 21, 2016 Hey fordvteam i sent to your inbox please check and help me thankyou Quote Link to comment Share on other sites More sharing options...
firebird91 Posted August 29, 2016 Report Share Posted August 29, 2016 I want to update mine to the 3.8 but my truck was imported from Canada am I stuck on 3.5 even though I live in Chicago? Quote Link to comment Share on other sites More sharing options...
tpm419419 Posted August 29, 2016 Report Share Posted August 29, 2016 Try a dealer. They may be able to help Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted August 30, 2016 Report Share Posted August 30, 2016 (edited) I want to update mine to the 3.8 but my truck was imported from Canada am I stuck on 3.5 even though I live in Chicago? Hi firebird91, tpm419419 is correct. Please see a dealer to have the update installed: https://owner.ford.com/dealer-locator.html Version 3.8 was removed from accounts, and is no longer available for self installation. Shaay Edited August 30, 2016 by FordIVTteam Quote Link to comment Share on other sites More sharing options...
Jody Horton Posted November 27, 2017 Report Share Posted November 27, 2017 I posted this in another thread before I found this one, so I'll just copy the info here. My 2011 Edge has the Black Screen of Death as well. I have had success in the past with pulling the fuse and/or pulling the battery cable, but for now it seems the unit is kaput. Oddly enough, when I pull the fuse/battery cable the unit still will function through the steering wheel controls, but the screen is black. I can tune into a radio station, but after a minute or so the unit stops all together. The time still shows up as "00:00" on my dash display and the defrost/AC controls on the console still function but the charging port and AUX Inputs in the center console armrest do not work either. I am sure it isn't a battery issue as I recently had that replaced with an AGM battery that is sufficiently well above the OEM specs for a battery. My mother purchased the vehicle new in 2011 and I was willed it when she passed, so I am fairly certain it is out of warranty. What kind of pricing am I looking at to get this resolved? Having a 30 minute commute each day is tough with no stereo. Quote Link to comment Share on other sites More sharing options...
James McGill Posted May 15, 2018 Report Share Posted May 15, 2018 Today I installed a Sync3 APIM and screen in my 2011 SEL. If anyone is on the fence, I highly recommend it. Quote Link to comment Share on other sites More sharing options...
enigma-2 Posted May 16, 2018 Report Share Posted May 16, 2018 What kind of pricing am I looking at to get this resolved? Having a 30 minute commute each day is tough with no stereo Starting point: https://www.4dtech.com/ Quote Link to comment Share on other sites More sharing options...
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