FordGuru Posted March 5, 2012 Report Share Posted March 5, 2012 (edited) just got the Ford supplied update package! start calling your dealers and setting up appointments!!! Edited March 5, 2012 by FordGuru 1 Quote Link to comment Share on other sites More sharing options...
Scorpio Posted March 5, 2012 Report Share Posted March 5, 2012 Cool! But as mine is working great since new, I think I'll hold off and see how this new version settles in first . 1 Quote Link to comment Share on other sites More sharing options...
choff1138 Posted March 5, 2012 Report Share Posted March 5, 2012 Cool! But as mine is working great since new, I think I'll hold off and see how this new version settles in first . Me too - Though really, I just don't have time to get in till April anyway. Quote Link to comment Share on other sites More sharing options...
fastman Posted March 5, 2012 Report Share Posted March 5, 2012 just got the Ford supplied update package! start calling your dealers and setting up appointments!!! Are you saying you received the USB upgrade pack? Quote Link to comment Share on other sites More sharing options...
mrdave Posted March 5, 2012 Report Share Posted March 5, 2012 What exactly did you receive??? Quote Link to comment Share on other sites More sharing options...
MrHappy Posted March 5, 2012 Report Share Posted March 5, 2012 Pics please! Did you Edge have Navi and was an updated SD card included with the thumb drive? Quote Link to comment Share on other sites More sharing options...
maherj Posted March 5, 2012 Report Share Posted March 5, 2012 Very cool :happy feet: Funny that they're sendng the update out via USB before posting on syncmyride.com... Quote Link to comment Share on other sites More sharing options...
FordGuru Posted March 5, 2012 Author Report Share Posted March 5, 2012 Are you saying you received the USB upgrade pack? its a small package with a USB drive with a ford logo on it just as i suspected. my first update is in progress as we speak. says it takes about 60 minutes to complete Quote Link to comment Share on other sites More sharing options...
FordGuru Posted March 5, 2012 Author Report Share Posted March 5, 2012 Pics please! Did you Edge have Navi and was an updated SD card included with the thumb drive? yes it had nav and no updated sd card Quote Link to comment Share on other sites More sharing options...
fastman Posted March 5, 2012 Report Share Posted March 5, 2012 yes it had nav and no updated sd card Strange... Quote Link to comment Share on other sites More sharing options...
FordGuru Posted March 5, 2012 Author Report Share Posted March 5, 2012 Strange... not really since they are 2 completely seperate entities. i don't ever recall ford saying the new update would include an SD card for navi updates. Quote Link to comment Share on other sites More sharing options...
fastman Posted March 5, 2012 Report Share Posted March 5, 2012 not really since they are 2 completely seperate entities. i don't ever recall ford saying the new update would include an SD card for navi updates. I could be wrong, but I thought I remember reading a couple articles saying they would be shipped together. Quote Link to comment Share on other sites More sharing options...
comment Posted March 5, 2012 Report Share Posted March 5, 2012 Please give us an update once you had a chance to walk-through the changes. 1 Quote Link to comment Share on other sites More sharing options...
FordGuru Posted March 5, 2012 Author Report Share Posted March 5, 2012 I could be wrong, but I thought I remember reading a couple articles saying they would be shipped together. DISREGARD! a coworker was on here typing while i was with a customer. SD CARDS HAVE NOT SHIPPED YET! Quote Link to comment Share on other sites More sharing options...
maherj Posted March 5, 2012 Report Share Posted March 5, 2012 DISREGARD! a coworker was on here typing while i was with a customer. SD CARDS HAVE NOT SHIPPED YET! FordGuru, are you at a dealership where this was sent to, or was this sent to your home address? Just wondering if these are the first initial batch of updates which may be sent only to dealers first. Quote Link to comment Share on other sites More sharing options...
c_bova Posted March 5, 2012 Report Share Posted March 5, 2012 Ford Guru, didn't you tell me that it wasn't wise to update the software without the new SD card for the maps, since you didn't think the update would work with the old map card? Quote Link to comment Share on other sites More sharing options...
tpm419419 Posted March 5, 2012 Report Share Posted March 5, 2012 And I thouight I would be first Ships this week Quote Link to comment Share on other sites More sharing options...
tpm419419 Posted March 5, 2012 Report Share Posted March 5, 2012 And I thought I would be first Ships this week Quote Link to comment Share on other sites More sharing options...
djmodifyd Posted March 5, 2012 Report Share Posted March 5, 2012 great! I'm hoping it arrives today for me as well! I've been waiting for this so patiently, I can't wait! Quote Link to comment Share on other sites More sharing options...
exodus Posted March 5, 2012 Report Share Posted March 5, 2012 I am employee of a Ford dealership by the end of March to mid April everyone will have the update. The service departments will be getting the updates by the end of the week Quote Link to comment Share on other sites More sharing options...
choff1138 Posted March 5, 2012 Report Share Posted March 5, 2012 From FB... Rebecca At Ford Hi, Carrie! Over the next few weeks, we'll be mailing the Performance Upgrade to our MyFord/Lincoln Touch customers. There's a small amount of customers that have software levels that will require additional tools that only your dealer can provide. Since you are one of those few, you'll receive a notification in the mail on what to do next. Please schedule an appointment with your Service Department.If you have a navigation-equipped Edge, be sure to verify with your dealer that an SD card will be available for installation. Take a look at the above post. Here's the link in case you can't see it: http://www.facebook.com/fordedge/posts/10150585034150264 Let me know if you have any questions! Rebecca, In-Vehicle Technology Team 4 minutes ago http://www.youtube.com/watch?v=bdnrFOuh7KA Quote Link to comment Share on other sites More sharing options...
maherj Posted March 5, 2012 Report Share Posted March 5, 2012 I am employee of a Ford dealership by the end of March to mid April everyone will have the update. The service departments will be getting the updates by the end of the week Promising news! Since I am in Canada, I will expect to see my update closer to Mid April-Early May however I'm not experiencing too many critical issues and can wait a bit longer Quote Link to comment Share on other sites More sharing options...
fastman Posted March 5, 2012 Report Share Posted March 5, 2012 Date: March 5, 2012 To: All Ford & Lincoln Dealers, General Managers, Sales, Service, & Parts Personnel Subject: ACTION REQUIRED - MyFord/MyLincoln Touch PERFORMANCE UPGRADE SUMMARY At the Ford Motor Company, we continue exploring ways to make the customer driving experience more rewarding. In this spirit of continuous improvement, Ford is pleased to announce the release of the PERFORMANCE UPGRADE software for 2011/2012 MY Edge, MKX, Explorer and 2012 Focus vehicles equipped with MyFord/My Lincoln Touch. The successful implementation of the MyFord Touch/MyLincoln Touch (MFT/MLT) PERFORMANCE UPGRADE (FSA# 11A01/11A02/11A03) is important to our customers and our dealers. Your active involvement in the responsibilities listed below will help ensure the PERFORMANCE UPGRADE is successful. PERFORMANCE UPGRADE BENEFITS The MyFord/MyLincoln Touch PERFORMANCE UPGRADE provides owners with simpler graphics, faster touch-screen response, easier-to-use controls, easier-to-read fonts, enhanced voice recognition, and improved navigation maps. In addition, successful completion of the PERFORMANCE UPGRADE extends the coverage on the SYNC module to four years (five years for Lincoln) from the warranty start date of the vehicle (unlimited mileage). This coverage exceeds the original warranty coverage provisions for the SYNC module. ELIGIBLE VEHICLES 2011/2012 MY Edge, MKX, Explorer, and 2012 Focus equipped with MyFord Touch/MyLincoln Touch are eligible to receive the PERFORMANCE UPGRADE at no cost. All 2013 MY vehicles will come equipped with the latest software system from the factory. DEALER UNSOLD IN-STOCK VEHICLE PERFORMANCE UPGRADE PROCESS Dealers are requested to update their eligible unsold in-stock vehicles (new and used including CPO) by March 16, 2012. Dealers who perform the PERFORMANCE UPGRADE on these units should submit a warranty claim as outlined in FSA#11A01 or 11A02 within 30 days. Dealers will be sent initial seed stock quantities of SD cards for navigation-equipped units in stock and sufficient USB drives, along with user guides and instructions. The USB drives are not vehicle specific and may be used to update numerous vehicles, however one SD card is required per navigation-equipped vehicle and must remain with the vehicle. SD CARD SEED STOCK Dealers will be sent an initial seed stock of SD cards as outlined in FSA# 11A01/11A02 to upgrade unsold in-stock vehicles and to have available for customers who cannot perform a PERFORMANCE UPGRADE themselves. Before seed stock is exhausted, dealers need to order additional supply as indicated in the FSA’s. CUSTOMER PERFORMANCE UPGRADE PROCESS Customers with eligible vehicles equipped with the MyFord/MyLincoln Touch system will be notified by mail; however, customers have the option of bringing their vehicle into the dealership to have the PERFORMANCE UPGRADE performed at no cost prior to receiving their PERFORMANCE UPGRADE package. Dealers should check OASIS to verify the customer’s FSA category prior to performing the upgrade. Dealers who perform customer PERFORMANCE UPGRADES should submit a warranty claim as outlined in FSA# 11A01/11A02/11A03. Customers are grouped into 3 categories as outlined below. 1. FSA 11A03 - Retail customers eligible for self-installation (with and without navigation) - These customers will receive a USB drive, an SD card (if vehicle equipped with navigation), and instructions for completing the PERFORMANCE UPGRADE themselves. Customers may elect to return to the dealer to have the PERFORMANCE UPGRADE performed at no cost. The customer is requested to bring their USB and SD card (if applicable) with them to the appointment. Dealer Communication2. FSA 11A02 – Certain early Explorers (as identified in OASIS) and Fleet customers that must return to the dealer for the PERFORMANCE UPGRADE. - Corporate Fleet customers who don’t provide Ford with driver specific names and addresses will receive a letter instructing them to return to the Dealer for the PERFORMANCE UPGRADE. 3. FSA 11A01 - Retail customers ineligible for self-installation who must return to the dealer for the PERFORMANCE UPGRADE (with and without navigation) - These customers will receive only a letter directing them to return to the dealer to have the PERFORMANCE UPGRADE performed, as they have a version of MyFord/MyLincoln Touch software which requires a system reflash administered through the dealer’s IDS tool. Dealers will use their seed stock of SD cards for navigation-equipped units. LINCOLN CUSTOMERS Lincoln customers will receive a Lincoln branded communication and will be contacted by the Lincoln Customer Care Team (LCCT) beginning the week of March 12, 2012 to confirm receipt of the PERFORMANCE UPGRADE package. The LCCT will explain their options for completing the PERFORMANCE UPGRADE including assistance with scheduling an appointment with the customer’s desired dealership and confirming the customer’s understanding of the warranty extension. The LCCT will also remind customers to report their successful PERFORMANCE UPGRADE via syncmyride.com or by calling the In Vehicle Technology Team at 800.392.4040. PERFORMANCE UPGRADE TIME REQUIREMENTS The MyFord Touch/MyLincoln Touch PERFORMANCE UPGRADE process for FSA’s 11A02 and 11A03 may take up to one hour to complete using the USB Flash drive or longer using IDS. The 11A01 reprogramming procedure with IDS requires use of a computer, a battery charger, and the regular attention of the servicing technician throughout the download process. The 11A02 and 11A03 reprogramming procedure with the USB flash drive can be performed by a non-technical individual anywhere the vehicle can be safely left running. The vehicle must be running, and in park with the parking brake engaged in order to initiate the installation process. The vehicle may be driven once the PERFORMANCE UPGRADE has begun although some functionality may be limited/unavailable during the installation process, such as phone/media player usage, rear view camera, & climate control via the touch screen (conventional climate control buttons on the instrument panel will remain working). Once the PERFORMANCE UPGRADE is complete, an “Installation Complete” message may appear accompanied by an “OK” button. Upon completion of the PERFORMANCE UPGRADE, customers should report successful installation via SYNCMYRide.com as indicated in their installation instructions or contact the In-Vehicle Technology Team at 800.392.4040. Time requirements and labor operations for Dealer installed Performance Upgrades using either the USB flash drive or the Dealer’s IDS tool are outlined in the FSA# 11A01,11A02 and 11A03. RENTAL VEHICLES Customers are eligible for one (1) day of rental coverage while having the upgrade performed. Dealers may claim one (1) Transportation Assistance Program (TAP) day using program code TAP5 for Ford rental vehicles and TAP6 for Lincoln vehicles. These claims will be funded by Ford and will not affect your existing TAP budget or utilization. Specific claiming details are contained within the FSA TIMING A small supply of USB flash drives for PERFORMANCE UPDATES, an initial seed stock of SD cards, and updated system literature shipments are scheduled to arrive at dealers on March 5, 2012. The shipment is mailed to the attention of Service Manager. Customer notification letters will be mailed starting the week of March 5, 2012. FSA VIN lists will be posted to the FSA VIN List page of FMCDealer.com on March 5, 2012 and be updated with customer contact information approximately thirty days (30) from the date of the last customer mailing. ACTION REQUIRED 1. Review PERFORMANCE UPGRADE FSA# 11A01/11A02/11A03 Dealer Communication2. Upgrade your eligible unsold in-stock units (new and used) by March 16, 2012 and submit warranty claims within the 30-day time limit. 3. Ensure your dealership sales and service staffs are immediately informed of the MyFord/MyLincoln Touch PERFORMANCE UPGRADE benefits and process. 4. Work with your Sales & Service Zone Managers to schedule an in-dealership meeting with your staff to answer additional questions and ensure you are prepared to provide a positive ownership experience. 5. Lincoln Dealers – Ensure your staff is aware and prepared with a process for incoming calls from the LCCT to assist customers with appointment scheduling. RESOURCES Please review these available resources for additional information about the MyFord/MyLincoln Touch PERFORMANCE UPGRADE and benefits, which can all be found on the “MyFord/MyLincoln Touch Resource Center” page of FMCDealer.com. o How to Upgrade Your System & Report Successful Installation – Customer Instructions o SYNC with MyFord Touch/My Lincoln Touch Video On Demand o Lincoln Frontline – MyLincoln Touch (Lincoln ONLY) o Ford Frontline - MyFord Touch o Frequently Asked Questions o MyFord Touch / MyLincoln Touch Performance Upgrade Press Release at www.media.ford.com QUESTIONS ! General questions regarding the Performance Upgrade, please contact the In-Vehicle Technology Team at 800.392.4040 (customers) and 877.945.3648 (dealers ONLY). ! FSA administration questions, please contact the Special Service Support Center (SSSC) at 800.325.5621 ! For technical repair questions, please utilize the Hotline Assistance Request process on PTS, selecting “SYNC” for Hotline Group on the form ! For FSA and TAP claiming questions, please contact the Warranty Assistance Team at 1-800- 432-8851 Quote Link to comment Share on other sites More sharing options...
FordGuru Posted March 5, 2012 Author Report Share Posted March 5, 2012 I am employee of a Ford dealership by the end of March to mid April everyone will have the update. The service departments will be getting the updates by the end of the week we've already got ours this morning. our dealer kit came with 5 USB drives and a buttload of pamphlets. i've successfully completed 3 this morning Quote Link to comment Share on other sites More sharing options...
djmodifyd Posted March 5, 2012 Report Share Posted March 5, 2012 I can't wait for mine to show up. FordGuru, have you had time to play with it much? Quote Link to comment Share on other sites More sharing options...
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