Is Ford Watching?

[g-man54]

Question 1. Just curious as to whether of not anyone (technical) at FORD ever reads any of the Forum submissions?

Question 2. Has anyone ever been contacted by Ford after mentioning a problem with their Edge on this forum?

Question 3. If you were contacted, did you receive satisfaction with the problem?

 

My experiences with Ford have been less than satisfactory. If you try to contact anyone technical at their headquarters you end up speaking with a yes-man in Orlando who has one answer for everything.... Take if back to your dealer and have them fix it. It doesn't occur to them that if I'm calling "headquarters" I must not have resolved the problem locally.

I have a 2011 Edge Limited with 9,000 miles.

Edited January 5, 2012 by g-man54

[choff1138]

Question 1. Just curious as to whether of not anyone (technical) at FORD ever reads any of the Forum submissions?

Question 2. Has anyone ever been contacted by Ford after mentioning a problem with their Edge on this forum?

Question 3. If you were contacted, did you receive satisfaction with the problem?

 

My experiences with Ford have been less than satisfactory. If you try to contact anyone technical at their headquarters you end up speaking with a yes-man in Orlando who has one answer for everything.... Take if back to your dealer and have them fix it. It doesn't occur to them that if I'm calling "headquarters" I must not have resolved the problem locally.

I have a 2011 Edge Limited with 9,000 miles.

 

1 no

2 no

3 na because of question 2

 

There is one Ford tech that answers some, but on an unofficial basis.

[wlepse]

I am sure people at Ford do check out forums from time to time but I do not think they have someone that does this full time or to get any sort of meaningful info from it.

 

As for you comment about your experiences being less than satisfactory....I agree completely. I did recently get in touch with someone that seems to be helpful and facilitate things getting done but it has taken some time to get to this point. And to be honest nothing has been fixed yet but at least I feel like I have someone trying to help. This might be the only thing that salvages my first Ford experience.

[1duFos]

I am sure people at Ford do check out forums from time to time but I do not think they have someone that does this full time or to get any sort of meaningful info from it.

 

As for you comment about your experiences being less than satisfactory....I agree completely. I did recently get in touch with someone that seems to be helpful and facilitate things getting done but it has taken some time to get to this point. And to be honest nothing has been fixed yet but at least I feel like I have someone trying to help. This might be the only thing that salvages my first Ford experience.

 

 

Ford does follow the Explorer forum www.explorerforum.com and contributes regularly. Go there and ask them to come here. .

[Chingon]

My guess is that the guy bbf2350 works for Ford - he's just WAY too helpful and always quote FoMoCo specs/literature. He's a regular on other model Ford forums as well (Fusions at least). I like having him around!

[fishx65]

I would guess that Ford and other auto companys do have employees who's jobs are to watch forums such as this. They might not participate but their job is to look for potential issues and chart feedback about their products and services. Just a guess but it does make a lot of sense when you think about it.

[boogity]

Question 1. Just curious as to whether of not anyone (technical) at FORD ever reads any of the Forum submissions?

Question 2. Has anyone ever been contacted by Ford after mentioning a problem with their Edge on this forum?

Question 3. If you were contacted, did you receive satisfaction with the problem?

 

My experiences with Ford have been less than satisfactory. If you try to contact anyone technical at their headquarters you end up speaking with a yes-man in Orlando who has one answer for everything.... Take if back to your dealer and have them fix it. It doesn't occur to them that if I'm calling "headquarters" I must not have resolved the problem locally.

I have a 2011 Edge Limited with 9,000 miles.

 

 

They do read the Ford Edge Facebook page and they will contact you.

[Grey]

It is the dealership's responsibility to assist with any issues you have. If they need assistance from Ford, they can call the technical hotline or ask for a Field Service Engineer to contact them.

 

It is very risky to try to diagnose a vehicle over the phione or internet. When an engineer gets into a problem, he/she will ask if certain tests have been performed, the condition of components, readings from diagnostic routines, etc. Engineering needs a qualified technician to provide this and a lot more information, depending on what they find. They don't have the ability to conduct investigations with individuals on a routine basis.

 

Trying to go around the dealership is usually going to be a waste of your time and Ford's. If your dealership is unwilling to help, try another dealership or ask Ford Customer Relations to open up a Regional Contact report for you and a Ford Zone Manager or a dealership service manager should contact you (unless they already have a file on the issue and consider it closed).

 

Ford's system is designed to assist the dealership in handling and resolving ligitimate issues. (Just like the Orlando office said.)

 

And this, my friends, (in addition to the requirement for broadcasted customer correspondence to be reviewed/approved by legal counsel) is why there is limited customer interaction on the internet when it comes to diagnosing vehicle issues or prescribing fixes.