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Samsung Phone Compatibility


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I have 2011 Edge Limited with MFT. Recently, I purchased a Samsung "Intensity II" cell phone (model # SCH-U460). Unfortunately, despite repeated attempts, it will not pair with MFT. The phone can find it and recognize it as "Sync", but when I touch "Pair" on the phone, it instantly comes back with the message "Failed to Pair".

I talked to a Sync representative and then sent me to Samsung. Samsung states that there should be no reason it won't pair and sent me back to Ford.

 

I thought I did a fair amount of due diligence when I purchased the phone through Verizon. Although the phone didn't appear on the list of "approved" phones on the Sync website, it also did not appear on the list of phones that definitely do not work with Sync. The Verizon sales representative advised that she was sure it would work since she had sold the identical phone a couple of days earlier to someone with a new Ford pickup and they were able to pair the phone in the parking lot. Knowing Verizon, I'm not sure how much credibility I give to her statement.

 

Am I just screwed? or, short of returning the phone to Verizon and paying a restocking fee (I really like the phone!), is there any chance that Ford may introduce a patch or software update to Sync that will make it work with this phone? Would I be wasting my time working with my dealer (who has been terrific in the past)?

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I have 2011 Edge Limited with MFT. Recently, I purchased a Samsung "Intensity II" cell phone (model # SCH-U460). Unfortunately, despite repeated attempts, it will not pair with MFT. The phone can find it and recognize it as "Sync", but when I touch "Pair" on the phone, it instantly comes back with the message "Failed to Pair".

I talked to a Sync representative and then sent me to Samsung. Samsung states that there should be no reason it won't pair and sent me back to Ford.

 

I thought I did a fair amount of due diligence when I purchased the phone through Verizon. Although the phone didn't appear on the list of "approved" phones on the Sync website, it also did not appear on the list of phones that definitely do not work with Sync. The Verizon sales representative advised that she was sure it would work since she had sold the identical phone a couple of days earlier to someone with a new Ford pickup and they were able to pair the phone in the parking lot. Knowing Verizon, I'm not sure how much credibility I give to her statement.

 

Am I just screwed? or, short of returning the phone to Verizon and paying a restocking fee (I really like the phone!), is there any chance that Ford may introduce a patch or software update to Sync that will make it work with this phone? Would I be wasting my time working with my dealer (who has been terrific in the past)?

 

Try this.

 

how to synch samsung intensity II

 

If you have problems getting to sync you have to perform a manual sync or pair.

 

Go into the bluetooth settings and set your discoverable mode of your phone to on, Set your phone to hands mode

 

Get your mytouch or synch to search for your phone. once it finds it select it and it will prompt you to enter a key. Make one up like 4321.

 

NOTE. this is backwards of the default usually you have your phone search for synch. You want synch to search for your phone

 

Then your phone will prompt you to enter a code. Enter the code you entered into the mytouch screen 4321.

 

it will pair successfully.

 

then go into the mytouch phone settings to download the phonebook manually. If have not tried to auto download the phonebook it is set to off.

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This worked! Many thanks.

 

I had a Samsung Droid Charge which had a similar issue, but would disconnect after the first initial pairing for no apparent reason. What I later found out was that if you disable the automatic phone book pairing Sync wants to do, you will have no further problems. Of course you will not have the phonebook, but... I found out from Ford that it is the way Samsung stores duplicate contacts. Samsung stores them (in Android) as true duplicates, it doesn't merge them and make them one contact, even if it displays that way on the phone. To a bluetooth partner, it sees duplicates, and if that partner can't handle duplicates well (as the Sync does not), the pairing will drop instantly. Pain in the arse, but not Ford's fault. Samsungs fault for not storing their contacts properly, and per the spec.

 

I have a new Motorola Droid Bionic, which isn't listed as compatible yet, but works flawlessly, even though I have duplicate contacts....

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My Samsung Epic would connect for about 2 minutes and then drop. I had to re-add it about 2 times a week. I upgraded it from 2.2 to 2.3.4, and it worked flawlessly. I have since switched to the Epic Touch, and it works perfectly. I'm not sure it's a Samsung thing.

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