cluelass8 Posted June 2, 2011 Report Share Posted June 2, 2011 I have owned my 2011 edge for about 6 months now. Last month, I was notified that I needed to bring my car in because the update which had been previously performed had caused some problems in unanticipated areas and they had a fix. So I took my car in, the "fix" was installed and I went on my merry way. Within a week of that fix being installed my Sync started to act like it was possessed. It wouldn't come on properly when I started the car, it hung up more often than not, I kept losing my phonebook, recent addresses, radio stations, etc. So I made an appt to get the car in on Tuesday. On Saturday, the whole computer shut down. I had no screen and therefore lost some valuable controls. As I had my backup camera set to show only in the computer screen, I lost that, which was horrendous!! I took the car in on Tuesday and they did a master reset. My service tech said something about noticing a problem with codes being missing when they did this and called the Ford "Hot Line" to see if they had any more info. The car is still at the dealership and they've heard nothing from the "Hot Line." Has anyone else experienced this? Have you gotten a satisfactory answer as to why this happened? I'm going to be taking a "road trip" this summer and am now in complete terror that this will happen while I'm driving from state to state. Thanks, Cluelass8 Quote Link to comment Share on other sites More sharing options...
Totally_Ripped Posted June 3, 2011 Report Share Posted June 3, 2011 This TSB may fix your issue. See attached. tsb11-04-18.pdf Quote Link to comment Share on other sites More sharing options...
cluelass8 Posted June 3, 2011 Author Report Share Posted June 3, 2011 This TSB may fix your issue. See attached. Thanks very much!! Cluelass8 Quote Link to comment Share on other sites More sharing options...
Totally_Ripped Posted June 3, 2011 Report Share Posted June 3, 2011 Thanks very much!! Cluelass8 You're very welcome! I hope this fixes your issues. Let me know how it turns out. TR Quote Link to comment Share on other sites More sharing options...
cluelass8 Posted June 25, 2011 Author Report Share Posted June 25, 2011 You're very welcome! I hope this fixes your issues. Let me know how it turns out. TR Well, after the dealership having my car for a week and a half I finally have it back. It's been a comedy of errors. First they said they'd have to do a master reset. After a week in the shop, I was told the car was ready. Within a week I had the same issues. So I took it back. But before I did, I looked up "master reset." It turns out they never did one because all my user data was still there! So I did one myself - still had problems. Took it back and they re-installed the 2.8 version and then did a master reset. They didn't know what caused the unit to fail or how to fix it. But since I was going to be traveling out of state, they told me that if the unit fails, I can undo the battery cables (in effect cutting off the electricity) and then re-attach them and that will make it come back on. They also told me that the TSB had been rescinded so they couldn't do that. Fortunately, I haven't had the problem again. But while I had it in there, they lost my key... Cluelass8 Quote Link to comment Share on other sites More sharing options...
wilsons66604 Posted June 26, 2011 Report Share Posted June 26, 2011 Well, after the dealership having my car for a week and a half I finally have it back. It's been a comedy of errors. First they said they'd have to do a master reset. After a week in the shop, I was told the car was ready. Within a week I had the same issues. So I took it back. But before I did, I looked up "master reset." It turns out they never did one because all my user data was still there! So I did one myself - still had problems. Took it back and they re-installed the 2.8 version and then did a master reset. They didn't know what caused the unit to fail or how to fix it. But since I was going to be traveling out of state, they told me that if the unit fails, I can undo the battery cables (in effect cutting off the electricity) and then re-attach them and that will make it come back on. They also told me that the TSB had been rescinded so they couldn't do that. Fortunately, I haven't had the problem again. But while I had it in there, they lost my key... Cluelass8 The TSB has been rescinded? Wow. When I think of Ford and MY Touch system...A monkey and a football come to mind. Quote Link to comment Share on other sites More sharing options...
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