GRP2011 Posted March 2, 2011 Report Share Posted March 2, 2011 Hello and I'm new to this forum. We have owned an 2011 EDGE since early November. One of my problems is that the calendar thinks is 2030 and I have no clue how to reset it to the correct date, therefore the reason for this note. Anyone out there know how to reset it? The owners manual states I cannot not change it. I think this happened when the wiper motor was replaced and battery was disconnected to replace motor. Any solutions would be greatly appreciated. Thanks Quote Link to comment Share on other sites More sharing options...
k1200rsport Posted March 3, 2011 Report Share Posted March 3, 2011 Same issue here, Looks like Sync resetted itself this weekend for some reason. I tried to toggle back but it stops January 2029. Quote Link to comment Share on other sites More sharing options...
wilsons66604 Posted March 3, 2011 Report Share Posted March 3, 2011 Check clock settings Quote Link to comment Share on other sites More sharing options...
k1200rsport Posted March 3, 2011 Report Share Posted March 3, 2011 Check clock settings Already did, clock settings are just for time, couldnt find anywhere in manual either Quote Link to comment Share on other sites More sharing options...
GRP2011 Posted March 3, 2011 Author Report Share Posted March 3, 2011 Already did, clock settings are just for time, couldnt find anywhere in manual either Quote Link to comment Share on other sites More sharing options...
k1200rsport Posted March 3, 2011 Report Share Posted March 3, 2011 GRP2011, I emailed sync, lets see what they say about this issue. I'll keep you posted. I thing to do is reset the whole system but then i got to go thru everything again. Quote Link to comment Share on other sites More sharing options...
cirockets Posted March 3, 2011 Report Share Posted March 3, 2011 I have had my 2011 edge for about 3 weeks. Great car and worth the 3 1/2 month wait. First problem was yesterday on a road trip. Driving at 100kph when the Cross Traffic/Blind Spot error light came on in the car and the little yellow light on the mirror stayed on. The clock jumped ahead 4 hours and the calendar was years out. Did all the usual checks with the clock (gps sync etc) all was setup properly. Was about to go to the dealership this morning but for kicks I downloaded the sync status checker last evening and reported the successful install. This morning I started the car and the Cross Traffic/Blind Spot alert was gone and everything worked perfectly. The calendar date was correct but now the clock was about 2 hours fast. Anyway for just the clock I decided not to go to the dealership & to let that one go for awhile because I understand they are working on a fix for that problem. Quote Link to comment Share on other sites More sharing options...
wilsons66604 Posted March 3, 2011 Report Share Posted March 3, 2011 I have had my 2011 edge for about 3 weeks. Great car and worth the 3 1/2 month wait. First problem was yesterday on a road trip. Driving at 100kph when the Cross Traffic/Blind Spot error light came on in the car and the little yellow light on the mirror stayed on. The clock jumped ahead 4 hours and the calendar was years out. Did all the usual checks with the clock (gps sync etc) all was setup properly. Was about to go to the dealership this morning but for kicks I downloaded the sync status checker last evening and reported the successful install. This morning I started the car and the Cross Traffic/Blind Spot alert was gone and everything worked perfectly. The calendar date was correct but now the clock was about 2 hours fast. Anyway for just the clock I decided not to go to the dealership & to let that one go for awhile because I understand they are working on a fix for that problem. I think the process of doing the status checker resulted in a reboot. This may be why stuff cleared up. The one time I had the clock issue, It was when I was using the Nav system. Clock corrected when I went in and told it to use GPS time. Were you using Nav? Quote Link to comment Share on other sites More sharing options...
cirockets Posted March 3, 2011 Report Share Posted March 3, 2011 I think the process of doing the status checker resulted in a reboot. This may be why stuff cleared up. The one time I had the clock issue, It was when I was using the Nav system. Clock corrected when I went in and told it to use GPS time. Were you using Nav? Thanks Wilson. I was using the Nav at the time. This morning I went into the clock menu to make sure it was using the GPS time and it was. Quote Link to comment Share on other sites More sharing options...
k1200rsport Posted March 3, 2011 Report Share Posted March 3, 2011 Thanks Wilson. I was using the Nav at the time. This morning I went into the clock menu to make sure it was using the GPS time and it was. Thanks I'll download the system checker and see if it helps out. Quote Link to comment Share on other sites More sharing options...
k1200rsport Posted March 5, 2011 Report Share Posted March 5, 2011 GRP2011, I contacted sync, and please see their reply below. The Technical Service Bulletin 10-24-9 has been sent to the dealers for the My Touch System. Please contact them and schedule an appointment to bring in your vehicle for them to perform the update to your Ford My Touch system. Any dealer should be able to perform this update and the update is for the known issues that have been reported with the system. We apologize for any inconvenience. This is a well known issue with the My Ford/Lincoln Touch systems, and many vehicles were having problems with it. However, an update has been released that will resolve the issue that you are having. Hope this helps. Quote Link to comment Share on other sites More sharing options...
cirockets Posted March 6, 2011 Report Share Posted March 6, 2011 GRP2011, I contacted sync, and please see their reply below. The Technical Service Bulletin 10-24-9 has been sent to the dealers for the My Touch System. Please contact them and schedule an appointment to bring in your vehicle for them to perform the update to your Ford My Touch system. Any dealer should be able to perform this update and the update is for the known issues that have been reported with the system. We apologize for any inconvenience. This is a well known issue with the My Ford/Lincoln Touch systems, and many vehicles were having problems with it. However, an update has been released that will resolve the issue that you are having. Hope this helps. I was also speaking with sync on Thursday and was told the same regarding TSB 10-24-9. My only trouble is with the clock. Quote Link to comment Share on other sites More sharing options...
GRP2011 Posted March 6, 2011 Author Report Share Posted March 6, 2011 GRP2011, I contacted sync, and please see their reply below. The Technical Service Bulletin 10-24-9 has been sent to the dealers for the My Touch System. Please contact them and schedule an appointment to bring in your vehicle for them to perform the update to your Ford My Touch system. Any dealer should be able to perform this update and the update is for the known issues that have been reported with the system. We apologize for any inconvenience. This is a well known issue with the My Ford/Lincoln Touch systems, and many vehicles were having problems with it. However, an update has been released that will resolve the issue that you are having. Hope this helps. Quote Link to comment Share on other sites More sharing options...
GRP2011 Posted March 6, 2011 Author Report Share Posted March 6, 2011 Well GEE WHIZ k1200rsport, thank you very much. I didn't expect someone putting that much effort in solving my problem. I will return to dealer next week for my update. Thanks again and have a great weekend. I will let the forum know the results after update. Quote Link to comment Share on other sites More sharing options...
k1200rsport Posted March 6, 2011 Report Share Posted March 6, 2011 Well GEE WHIZ k1200rsport, thank you very much. I didn't expect someone putting that much effort in solving my problem. I will return to dealer next week for my update. Thanks again and have a great weekend. I will let the forum know the results after update. Thanks, but I have same problem too. Quote Link to comment Share on other sites More sharing options...
cirockets Posted March 7, 2011 Report Share Posted March 7, 2011 Well GEE WHIZ k1200rsport, thank you very much. I didn't expect someone putting that much effort in solving my problem. I will return to dealer next week for my update. Thanks again and have a great weekend. I will let the forum know the results after update. Looking forward to the results after your visit to the dealership. Quote Link to comment Share on other sites More sharing options...
k1200rsport Posted March 8, 2011 Report Share Posted March 8, 2011 (edited) Looking forward to the results after your visit to the dealership. Dealer just called and said that the update was done but it didn't fix it. They contacted sync and they are aware of this issue and are working on update, the update will be released once they figure out how to resolve it. Edited March 8, 2011 by k1200rsport Quote Link to comment Share on other sites More sharing options...
k1200rsport Posted March 9, 2011 Report Share Posted March 9, 2011 Also got an email from sync that they know about the issue and are working on it. Keep checking with the dealer to see when the update comes out. But strange thing was after TSB update, I had navigation screens on the sync (I don't have a NAV) and this morning they are gone. Quote Link to comment Share on other sites More sharing options...
cirockets Posted March 9, 2011 Report Share Posted March 9, 2011 Dealer just called and said that the update was done but it didn't fix it. They contacted sync and they are aware of this issue and are working on update, the update will be released once they figure out how to resolve it. Thanks for the report. I guess I will hold off then. Thanks for being the scape goat lol...keep us advised if anything new. Quote Link to comment Share on other sites More sharing options...
GRP2011 Posted March 28, 2011 Author Report Share Posted March 28, 2011 Hello everyone! Finally had dealer do the upgrade for sync and the calendar still not correct. According to my sync calendar its July 27, 2018. No change that I have noticed with the recall. I know, its just a calendar as someone wrote in the forum. Returning to different dealer this week. Thanks for listening. Quote Link to comment Share on other sites More sharing options...
curlysir Posted March 29, 2011 Report Share Posted March 29, 2011 Hello everyone! Finally had dealer do the upgrade for sync and the calendar still not correct. According to my sync calendar its July 27, 2018. No change that I have noticed with the recall. I know, its just a calendar as someone wrote in the forum. Returning to different dealer this week. Thanks for listening. At least it it getting closer , mine thinks it is November 2030. This is a fairly wide spread problem and appears to be growing in numbers. Quote Link to comment Share on other sites More sharing options...
GRP2011 Posted March 31, 2011 Author Report Share Posted March 31, 2011 Hello and thanks to all that provided comments to my small issue. Calendar is now correct after a visit to dealer. There was some type of service bullentin which they corrected very quickly. Plus all residual glue was finally removed from the wheels. Thanks GRP2011 Quote Link to comment Share on other sites More sharing options...
curlysir Posted March 31, 2011 Report Share Posted March 31, 2011 Hello and thanks to all that provided comments to my small issue. Calendar is now correct after a visit to dealer. There was some type of service bullentin which they corrected very quickly. Plus all residual glue was finally removed from the wheels. Thanks GRP2011 Does anybody have any information on this Service Bulletin? The calendar is the major problem I have with mine. Quote Link to comment Share on other sites More sharing options...
k1200rsport Posted April 1, 2011 Report Share Posted April 1, 2011 Does anybody have any information on this Service Bulletin? The calendar is the major problem I have with mine. I just stopped by the dealer and he said that the bulletin they got about Version 2.7 addresses the calender issue, I am taking mine there Monday to get the update done. Quote Link to comment Share on other sites More sharing options...
cirockets Posted April 1, 2011 Report Share Posted April 1, 2011 I just stopped by the dealer and he said that the bulletin they got about Version 2.7 addresses the calender issue, I am taking mine there Monday to get the update done. I was told the exact same regarding the clock. So I think I will bite the bullet and get the 2.7 even though the only issue I have is the clock and hopefully new problems won't be occur because of the update. Quote Link to comment Share on other sites More sharing options...
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