Northern Lights Posted February 24, 2011 Report Share Posted February 24, 2011 Bought a 2007 Ford Edge off the lot in 2008. Has been in the shop for the defective PTU assembly/seals 5x w/in last 3yrs. EVERY fix has been done on it as recent as two weeks ago. 4 days after having it home, it dumped transmission fluid all over our garage floor. 2 bags of oil dry later, it was in the shop getting fixed for its 5th time. The indicia of the problem was tell-tale from everyone elses; leaking fluid onto manifolds smoking up into cab (toxic fumes, Great!), Noticeable wobble in the transmission when starts to fail - can feel it right up to the gear shifter in the cab. I have filed claim with BBB in our respective state as Ford said there was nothing they could do as the warranty expired at 36k miles. All they 'would' do was send out a field tech to look at it. I advised them your FT's had already 'looked' at it and replaced the whole thing. I begged to differ as the issue is exclusively POWER-TRAIN related, which is covered under the 5yr - 60k mile warranty. The customer care folks I spoke with claimed this POWER-TRAIN defect isnt covered and simply ignored or stalled any other inquiries? It was a lot of wasted time trying to relate the obvious to said customer care unit. The shop we've had ours fixed at the last 3 times said there is no permenant fix. All fixes are temporary and it WILL fail again. We just broke 50k on ours. Was in shop 2x within first 2 months of ownership with less than 2000 miles. Additional issues experienced with this vehicle: -Poor heat circulation to the feet - almost non-existent - recv'd a TSB about a potentially bad heater core, but ours was flushed and allegedly checked out 'OK'. -Faulty CD player - will fail to play or exchange CD's at times. Quote Link to comment Share on other sites More sharing options...
akirby Posted February 24, 2011 Report Share Posted February 24, 2011 Bought a 2007 Ford Edge off the lot in 2008. Has been in the shop for the defective PTU assembly/seals 5x w/in last 3yrs. EVERY fix has been done on it as recent as two weeks ago. 4 days after having it home, it dumped transmission fluid all over our garage floor. 2 bags of oil dry later, it was in the shop getting fixed for its 5th time. The indicia of the problem was tell-tale from everyone elses; leaking fluid onto manifolds smoking up into cab (toxic fumes, Great!), Noticeable wobble in the transmission when starts to fail - can feel it right up to the gear shifter in the cab. I have filed claim with BBB in our respective state as Ford said there was nothing they could do as the warranty expired at 36k miles. All they 'would' do was send out a field tech to look at it. I advised them your FT's had already 'looked' at it and replaced the whole thing. I begged to differ as the issue is exclusively POWER-TRAIN related, which is covered under the 5yr - 60k mile warranty. The customer care folks I spoke with claimed this POWER-TRAIN defect isnt covered and simply ignored or stalled any other inquiries? It was a lot of wasted time trying to relate the obvious to said customer care unit. The shop we've had ours fixed at the last 3 times said there is no permenant fix. All fixes are temporary and it WILL fail again. We just broke 50k on ours. Was in shop 2x within first 2 months of ownership with less than 2000 miles. Additional issues experienced with this vehicle: -Poor heat circulation to the feet - almost non-existent - recv'd a TSB about a potentially bad heater core, but ours was flushed and allegedly checked out 'OK'. -Faulty CD player - will fail to play or exchange CD's at times. Didn't think you could invoke lemon law on a 3 yr old vehicle. There is a permanent fix - unfortunately it's dependent on the skill level of the techs to do the repair correctly. I highly recommend trying a different dealer - also let them double check with Ford as to whether this is covered by the powertrain warranty. Quote Link to comment Share on other sites More sharing options...
Northern Lights Posted February 24, 2011 Author Report Share Posted February 24, 2011 Didn't think you could invoke lemon law on a 3 yr old vehicle. There is a permanent fix - unfortunately it's dependent on the skill level of the techs to do the repair correctly. I highly recommend trying a different dealer - also let them double check with Ford as to whether this is covered by the powertrain warranty. Yes, u can file lemon on car in MN with same defect 5x under 3yrs. Ive had 2 very quality and respectable dealers Work on the car all 5x. Cert'd ford field techs personally worked on 2 of the overhauls. Ive been advised and am aware The ptu is part of the powertrain 60k warranty. Dont want this headache anymore. Quote Link to comment Share on other sites More sharing options...
ThinLine Posted February 24, 2011 Report Share Posted February 24, 2011 Had the ptu leak around 10,000 miles.....the tech who was 19 years old installed the new seals. I'm at 50,000 miles now and have been leak free. What your going through is complete and utter bullshit. How could a wet behind the ears tech complete the seal install procedure and a field tech who specializes in difficult repairs not. Blows my mind. Good luck to you. Quote Link to comment Share on other sites More sharing options...
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