TSB on Alignment

[big ed]

i am not surprised to read the problems everyone is having with this pull issue. i am an ase cert. suspension&steering tech with a very good knowledge with tire issues also. i also do not work for the manufactuer our a dealer so i have seen problems like this before their alignment numbers & specs are what they follow to be paid for. i would tell you that numbers that could cause a pull may be within the specs but that doesnt mean the numbers cannot be corrected to alieviate pulling. the other item is tires they can have a conical shape to them which is like rolling a styrfoam cup on a flat surface and multiple tires can have this problem so enen rotating them different ways doesnot always work. my suggestion is take your alignment printout to auto repeair facility with truly experianced staff & techs. and let them tell you if it is truly an alignment problem. i know your vechile should be taken care of by the dealer & manufactuer but lets be real its your now. my edge has 2000+ miles on it with no pull but an unlevel steering wheel which i hpoe to straighten in the next couple weeks which also will let me see what align. numbers ford has sent upon me.

[xplorgee]

They said they fixed it. Its not as bad as it was but its still present. I doesnt just pull to the right anymore. It depends on the curve of the road. Its not bad. They changed the direction of some plate and replaced a lot of bolts.

[he'thb]

My edge had a pull and non level steering wheel.

 

Had the tech check the alignment again and 'suggested' he rotate the tires.

 

Drift usually has to do with the tires and little to do with the alignment. Tires are not a static element and can change shape and deform easier then you'd think. A bad batch could easily have caused this issue.

 

The tech didn't level the steering wheel very well so I did it myself.

 

There is no secret special science to an alignment, especially toe in/out.

 

If the alignment is in spec (plus or minus whatever root value they use), you can level your steering wheel yourself.

 

A 7/8 wrench to loosen the locking nut and a smaller wrench (forget the size) to adjust the tie rod. Rotate the tie rod only a fractional amount on each side. 1/4" out on one side, 1/4" in one the other. Your alignment has not changed but you've now adjusted the steering wheel.

 

The smallest change can have a huge impact on the steering wheel. I went 1/4" out on the driver's, and in on the passenger's and found I went past center. 1/8" turn back and walla, pretty much level steering wheel and the alignment is unchanged.

 

I run 36lbs of pressure in all 4 tires but a drift can be corrected by small changes in tire pressure if rotation does not resolve the problem as well.

 

If you guys really want to throw a stink, just have your dealership get you a new set of tires. That may be the root of the issue.

 

If anyone on here has aftermarket wheels/tires, please chime in if the 'drift' issue went away with your new rims.

[mhamric]

Mine is less than a week old and in the shop for this too...you'd think they would correct this problem prior to selling it so the consumer wouldn't be bothered by it. Just lowers initial satisfaction, especially when family and neighbors see the new ride, and in less than a week it's back in the shop for a few days...

Edited August 6, 2007 by mhamric

[ckr01]

My edge had a pull and non level steering wheel.

 

Had the tech check the alignment again and 'suggested' he rotate the tires.

 

Drift usually has to do with the tires and little to do with the alignment. Tires are not a static element and can change shape and deform easier then you'd think. A bad batch could easily have caused this issue.

 

The tech didn't level the steering wheel very well so I did it myself.

 

There is no secret special science to an alignment, especially toe in/out.

 

If the alignment is in spec (plus or minus whatever root value they use), you can level your steering wheel yourself.

 

A 7/8 wrench to loosen the locking nut and a smaller wrench (forget the size) to adjust the tie rod. Rotate the tie rod only a fractional amount on each side. 1/4" out on one side, 1/4" in one the other. Your alignment has not changed but you've now adjusted the steering wheel.

 

The smallest change can have a huge impact on the steering wheel. I went 1/4" out on the driver's, and in on the passenger's and found I went past center. 1/8" turn back and walla, pretty much level steering wheel and the alignment is unchanged.

 

I run 36lbs of pressure in all 4 tires but a drift can be corrected by small changes in tire pressure if rotation does not resolve the problem as well.

 

If you guys really want to throw a stink, just have your dealership get you a new set of tires. That may be the root of the issue.

 

If anyone on here has aftermarket wheels/tires, please chime in if the 'drift' issue went away with your new rims.

 

 

 

I changed out the Hankooks with only 300 miles on them, put on the same sized Goodyears...rides true and like a dream....mileage went up to boot !!

 

maybe due to break-in period, but I'm getting 18-20 city, anywhere from 26 -30 highway, depending on speed, mostly at 70-70 mph range...

[McEdge]

I changed out the Hankooks with only 300 miles on them, put on the same sized Goodyears...rides true and like a dream....mileage went up to boot !!

 

maybe due to break-in period, but I'm getting 18-20 city, anywhere from 26 -30 highway, depending on speed, mostly at 70-70 mph range...

Wow! I have 2500 miles and drove to Michigan and only got 21.5 MPG all highway. Do you think that will improve at around 5000 Miles or so?

[07 MKX]

Wow! I have 2500 miles and drove to Michigan and only got 21.5 MPG all highway. Do you think that will improve at around 5000 Miles or so?

 

 

I'm becoming skeptical of these mileage claims, due to the fact there all dependent on humans reporting them.

 

Here is the example. I can reset the CUV's MPG and drive 11 mile's from 0 to 55 and it will report 32 MPG when I shut it off. Then I also report that to you.

 

I do believe the internal computer does an average over the last 5 tanks. I'm not sure of the algorithm, but I read somewhere that the car uses an average. Most people are getting about 21 on average, and around 24-25 on the road.

 

Your mileage may vary.

[Bleading_Edge]

I just got back from picking my Edge up from the dealership.

All right where should I start?

I do have to admit the right drift is a little better but not fixed, it still pulls to the right, worse at higher speeds. ( So I am taking it back again, third time)

 

They scratched my drivers side front quarter panel pretty bad and I showed it to the general manager and he told me that when I bring it back in next week to let the service manager look at it.

 

They did fix the rear passenger back seat "EasyFold" Electro-mechanical release auto fold feature.

 

They did not get the bad rattle fixed in the BAMR, and they left about eight inches of the headliner hanging out untucked, and left scrap peaces of rubber in the back cargo area. (Got pictures) :unsure:

 

They ordered the rear corner glass that was scratched and it was supposed to be there before I picked the car up but they said it would be a day or so because it had to come in from the vendor. So another trip back.

 

They told me they would have the car cleaned and detailed when I picked it up but it had bug guts all over it. (And a scratch)

 

They also sprayed something in the interior that I suppose was to make it smell good but it ruin t the new car smell and smelled like that crap they spray in a car at a car wash.

 

I am suppose to drive it for a week and the lady from Ford ( My customer service rep), is going to call me and do a follow up on the repairs,Oh what a story I have for her.

 

I am speechless, I do not know what to say, this seems like a nightmare.

 

I don't know where to turn, the dealership is telling me to not listen to the Ford rep. and the Ford rep tells me it is up to the dealership and the zone manager to get this mess straight or replace my car.

 

Oh yes they did not give me a repair order today because they said it was still open for the rear window repair so I don't know if any parts were used on the supposed front alignment repair yet, I will let everyone know when I get the repair order.

 

Any help would be appreciated. :unsure:

 

I have a rattle in th roof, and the dealer has ordered, basically the entire track mechinisim. Everything except the glass and motor(s) will be replaced to repai the noise?? I demanded it be repaired @ Starlite the area sun roof specialists. All this with 292 miles? Additionally, if a manufacture states they have a problem without a cure, that is the death nail for the lemon law here in Cali. Four times without repair success, the same. Whatever you do have everything documented. Lastly. tell your rep you want out. Call the BBB for options and advise as to the rules in your state. Good luck

[Bryce]

I have a rattle in th roof, and the dealer has ordered, basically the entire track mechinisim. Everything except the glass and motor(s) will be replaced to repai the noise?? I demanded it be repaired @ Starlite the area sun roof specialists. All this with 292 miles? Additionally, if a manufacture states they have a problem without a cure, that is the death nail for the lemon law here in Cali. Four times without repair success, the same. Whatever you do have everything documented. Lastly. tell your rep you want out. Call the BBB for options and advise as to the rules in your state. Good luck

 

you sure about that? I don't know how it is in Kaliforina, but the lemon law in Georgia only applies to a safety type defect... a sun roof rattle is no where near a safety issue.

 

edit.. I guess the allignment could be thought of a safety issue, but good luck trying to lemon law it if you go that route.

Edited August 9, 2007 by Bryce

[McEdge]

I'm becoming skeptical of these mileage claims, due to the fact there all dependent on humans reporting them.

 

Here is the example. I can reset the CUV's MPG and drive 11 mile's from 0 to 55 and it will report 32 MPG when I shut it off. Then I also report that to you.

 

I do believe the internal computer does an average over the last 5 tanks. I'm not sure of the algorithm, but I read somewhere that the car uses an average. Most people are getting about 21 on average, and around 24-25 on the road.

 

Your mileage may vary.

I don't believe the 5 tank average explanation. I reset MPG reading upon entering Highway to get a true trip response. We'll see if it improves and I agree, 24-25 highway reported by others is not scientific. But is is somewhat baffling.

[3stelle]

For those of you that are experiencing "allignment problems", do you have AWD or FWD? Just curious if there is a correlation.

[ontheedge]

Mine FWD,

 

Steal having problems, I will post soon.

[edged out +]

For those of you that are experiencing "allignment problems", do you have AWD or FWD? Just curious if there is a correlation.

 

 

The one I had was AWD.

[rehtaf]

Rotate and balance tires? Does it pull right in parking lot with slight left slope and driving slow?

 

I would take it to a shop that does alignments on tow trucks, lifted trucks and other big trucks just to see what they say. I other words... take to a redneck! Then send ford the bill.

[SEL_Plus]

Thanks for the data, folks. Ours has been pulling to the right since day 1, but I forget about it because it's the wife's car. I find it really irritating. Is TSB # 07-7-6 what I should refer to when calling in for the repair?

[hamman]

Thanks for the data, folks. Ours has been pulling to the right since day 1, but I forget about it because it's the wife's car. I find it really irritating. Is TSB # 07-7-6 what I should refer to when calling in for the repair?

My 2007 FWD just purchased is pulling to the right! I called the dealer and they stated they never heard of TSB to fix the problem. Am taking it Monday for repair. Other than this problem I am pleased with the EDge SEL+ with everything put NAV system.

[hamman]

My 2007 FWD just purchased is pulling to the right! I called the dealer and they stated they never heard of TSB to fix the problem. Am taking it Monday for repair. Other than this problem I am pleased with the EDge SEL+ with everything put NAV system.

Took Edge into dealer today for front end alignment. The tech stated the toe in was out of adjustment.

It appears the "pulling" problem has been corrected. I have noticed that the vehicle has more tendency to wander in direction of crown slope than my previous Durango which had AWD. This appears to be normal for this Ford vehicle which is FWD.

[hamman]

I thought the "pulling to the right problem" was fixed but have noticed that at high speed there is still pull to right. Also engine has developed slight oil leak around the oil pan or oil filter.

It is going back to dealer in a few days. I am not a happy camper. Second trip back to dealer in two weeks.

Hope I did not get a LEMON.

[fitz]

Hello All!

 

I am new to this forum and so glad I found it. I also have pulling (right) problem going in a third time tomorrow 10/10/07! Just wondering if anyone else with this problem has gotten it resolves!

 

any inpute would be appreciated!

 

Thanks for listening!

[ontheedge]

Hello everyone I have not posted in awhile, but I just had to when I read fitz and hamman's posts,

yes you both probably have a Lemon, I can not say to much right now because I am in a Lemon Law case of my own against Ford and have been instructed not to comment a lot. (Go back and review my older post).

 

Everyone who has had a drift/pull and has had it fixed, did you notice after service did the TSB repairs the vehicle seemed to wonder all over the road like it has no steering feedback anymore and it still drifts some to the right? It seems to change dramatically with the Temperature of the tires and the different speeds you drive at. (Any how, incredibly unsafe)

 

This drift issue is a big problem for the Ford Edge and everyone needs to expose Ford on the way they are ignoring the issue. (Calling it normal drift/Pull, What is normal about that, and who made/set the standards? Pure bull)..

 

I have finally gotten rid of mine, I just could not let my wife drive it with it wondering all over the road and jeopardizing her safety and the safety of the kids any longer. (Traded it in on a 2007 Toyota Tundra 4x4 and that was the best move I have ever made and also it is the first time I have ever turned my back on Ford since I was 16, I am now 46). Goodbye Lemon, farewell Ford.

 

If anyone needs any information I have, I will be glad to help.. (Let's talk)

Edited October 11, 2007 by ontheedge

[07 MKX]

YOU AGAIN?

 

Who left the door open ?

[fitz]

Hello everyone I have not posted in awhile, but I just had to when I read fitz and hamman's posts,

yes you both probably have a Lemon, I can not say to much right now because I am in a Lemon Law case of my own against Ford and have been instructed not to comment a lot. (Go back and review my older post).

 

Everyone who has had a drift/pull and has had it fixed, did you notice after service did the TSB repairs the vehicle seemed to wonder all over the road like it has no steering feedback anymore and it still drifts some to the right? It seems to change dramatically with the Temperature of the tires and the different speeds you drive at. (Any how, incredibly unsafe)

 

This drift issue is a big problem for the Ford Edge and everyone needs to expose Ford on the way they are ignoring the issue. (Calling it normal drift/Pull, What is normal about that, and who made/set the standards? Pure bull)..

 

I have finally gotten rid of mine, I just could not let my wife drive it with it wondering all over the road and jeopardizing her safety and the safety of the kids any longer. (Traded it in on a 2007 Toyota Tundra 4x4 and that was the best move I have ever made and also it is the first time I have ever turned my back on Ford since I was 16, I am now 46). Goodbye Lemon, farewell Ford.

 

If anyone needs any information I have, I will be glad to help.. (Let's talk)

[fitz]

When I found this site and was reading your posts I could hardly believe it....You sounded just like me and what I'm dealing with right now...and the Ford Rep they assigned me what a joke she is...I decided I'm not going to deal with her anymore....It's in the shop now and if it doesn't come out fixed I too will be looking into the lemon issue. It really dissappoints me because I really love the car!

 

Sorry to hear you had to get rid of it, hope things are going good with the new ride!

[ontheedge]

Thanks fitz,

 

I also really liked the Edge, but it just had so many problems not just the drifting issue.

 

When you get your car back just pay close attention to the steering and make sure it has good feedback from the steering wheel because the fix they do reduces caster in the alignment, made mine wonder all over the road.

Also listen for a pop/thump in the front end when you make a sharp turn from a stop & go

 

Drive it for a week or so before you come to any conclusion it has been fixed because they rotate the tires around to make it track straighter, and driving it lets the tires set/ware back to the cars stance/posture.

[fitz]

Thanks fitz,

 

I also really liked the Edge, but it just had so many problems not just the drifting issue.

 

When you get your car back just pay close attention to the steering and make sure it has good feedback from the steering wheel because the fix they do reduces caster in the alignment, made mine wonder all over the road.

Also listen for a pop/thump in the front end when you make a sharp turn from a stop & go

 

Drive it for a week or so before you come to any conclusion it has been fixed because they rotate the tires around to make it track straighter, and driving it lets the tires set/ware back to the cars stance/posture.