Consumer Reports Reviews '11 Edge & MKX

[akirby]

Really? From the time I first read about the new generation Ford Touch in early 2010, it was described as being done entirely in-house (obviously the underpinnings are a less than current version of Microsoft Windows CE). This was big news because some commentators were surprised that Ford had the expertise to undertake such a major project.

 

Contractors

[ziggy86]

I really wanted to get the Edge but because of the issues with the mytouch I will hold off until the next model and hope that there might be some fixes either hardware or software or both.

 

I will just feel better if I wait because to spend over $30,000 and have an issue like this is not right in my opinion (and I know not everyone is having an issue but I am always lucky when it comes to things like this and will get the Edge with problems

[Victor Wolansky]

 

 

This is Ford's first foray into this type of complicated user interface software. It's obvious they chose a poor platform (flash) and have way too many bugs, but it's a learning curve and it will most certainly get better over time. To put it into perspective - how many other car companies offer software this complicated in a vehicle? It's a lot different than developing a web page.

 

The fact that it's a software issue is good news since it can be easily fixed. Hardware would be much tougher.

 

That learning curve need to be executed privately, closed doors, or with beta testers who didn't paid $45k for a vehicle or who signed up to be a test subject. I didn't buy a product in development. I purchased the top of the line in technology, and I was given something that is very promising, and something I believe can be great, but at this point have way too many problems to be considered ready to be used.

 

Going back to my original question, what is the hardware? How we know it is really bad coded software only?

 

I'm not saying I do not trust what has being said here, I'm just a big computer freak that want to know what is behind my Edge Sync Touch.

 

I got my car back today, dealer told me installed the latest updates, but what is weird that all was exactly as I left it, no data lost, nothing was reset. And there is no new reports on my Sync on the update website, yes I see there was a lot of downloads on the update history, but is like 10 downloads of the same with yesterday date.

 

Too soon to tell if is fixed, still feel slow

 

If this is actually runing on Windows, I hope they ditch Flash for good, get good coding people and use a better language or platform for programing. I've seen programs running 10 times faster after ditching Flash.

 

For example, the animations of the Nav system on the small LCD screen run many times faster than the main screen, I know, it is a smaller screen, but there is no lag at all.

 

 

May be this CPU does not have the horse power to render all the Flash graphics?

 

I only hope to not see the 2012 vehicles coming with much better hardware and software and we the first ones to pay finance the learning curve and investigation to be told we are not eligible for those updates.

[tpm419419]

Dealers getting paid an extra 75.00 by Ford because it takes extra time to go over the MFT system when delivering cars to customers. They should pay the dealers service department 10X that

[Victor Wolansky]

From a different forum posted Sept. 2010:

 

"I worked with Ford on the MyFord system, i.e. so-called upgrade of Sync. Ford decided to build this system themselves and managed the entire software project themselves. It was their first foray in a software project of such magnitude, and I speak from first-hand experience when I say the quality of the software is mediocre at best. The system is rolling out to production now and is still full of bugs. MyFord will have you making repeated trips to the dealership for software updates."

 

Quite prophetic I'd say.

 

 

Well, that is what happen when people that make cars start making software :-)