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2011 Edge/MKX My Touch and Sync Problems


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8/14/17 been away for while...

Last update I have on my 2011 Linc MKX is Sync 2 3.6.... back in July 2015.

 

Was there any more for the Edge/MKX prior to moving to sync 3?

 

Yes- I did check web site but that has been unreliable in past as to the updates that were there & then not there & then back etc.

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Thanks... The owner site for my vehicle shows 3.6 as last install. I ran a VHR & opened but nothing on site updated. When I pull up in vehicle I see CCPU/SW: 3.08.15128.ea.10_Product ...I guess I do have 3.8 & there was been nothing newer since now Ford moved on with Sync 3.

 

BTW I also see where sync services is no longer for purchase. GOOD!! way back $200 for linc but only $60 for Ford- & most features were avail elsewhere free. That was an issue that I guess in time is now in graveyard.

 

.

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  • 1 month later...
  • 2 years later...

I updated SYNC 2 in my 2011 Lincoln MKX to v3.10 this past Sunday. It totally wiped out my navigation system. It now will not allow me to reinstall the update. I took my car to the dealership yesterday and they wanted to charge me $200 to reinstall the free update. I’ve been on the phone for the better part of yesterday and most of today with multiple departments at Lincoln to finally be told that there is absolutely nothing they can do for me. They are not willing to pick up the bill to fix my navigation system even though it was their free download that corrupted it. I have done a master reset to no avail. Has anybody else had this issue and if so, do you have any other suggestions for me?

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  • 3 weeks later...
On 1/15/2020 at 2:31 PM, DaRev said:

I updated SYNC 2 in my 2011 Lincoln MKX to v3.10 this past Sunday. It totally wiped out my navigation system. It now will not allow me to reinstall the update. I took my car to the dealership yesterday and they wanted to charge me $200 to reinstall the free update. I’ve been on the phone for the better part of yesterday and most of today with multiple departments at Lincoln to finally be told that there is absolutely nothing they can do for me. They are not willing to pick up the bill to fix my navigation system even though it was their free download that corrupted it. I have done a master reset to no avail. Has anybody else had this issue and if so, do you have any other suggestions for me?

Post Autoinstall.lst content here, maybe there was a chance you installed the version for non-nav system which doesnt have navigation package

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