luvford Posted February 10, 2011 Report Share Posted February 10, 2011 Oh no... fingers crossed for a quick fix. I got my baby back yesterday! :hyper: Luckily the new APIM module came in yesterday morning fully updated! They installed it in my Edge and now everything is working great! The service manager told me that the problem is the download speed from FORD and that when the download takes so long it sometimes fries the APIM module. I hate that my Edge was in the shop for 3 days for what should have been a couple hour update... but I'm glad it's now fixed and everything is working great. I finally have all the Sirius travel link features that I should have had all along... and my Sirius subscription runs out March 11. Now I'm trying to decided if I want to pay to extend it. Link to comment Share on other sites More sharing options...
ntrlsur Posted February 10, 2011 Report Share Posted February 10, 2011 I got my baby back yesterday! :hyper: Luckily the new APIM module came in yesterday morning fully updated! They installed it in my Edge and now everything is working great! The service manager told me that the problem is the download speed from FORD and that when the download takes so long it sometimes fries the APIM module. I hate that my Edge was in the shop for 3 days for what should have been a couple hour update... but I'm glad it's now fixed and everything is working great. I finally have all the Sirius travel link features that I should have had all along... and my Sirius subscription runs out March 11. Now I'm trying to decided if I want to pay to extend it. The service manager is lying to you. They do not download directly to the APIM. It gets downloaded to a USB stick and they have to use the ford program tool to upload it to your car. Link to comment Share on other sites More sharing options...
choff1138 Posted February 10, 2011 Report Share Posted February 10, 2011 The service manager is lying to you. They do not download directly to the APIM. It gets downloaded to a USB stick and they have to use the ford program tool to upload it to your car. Plenty of places are trying to download directly to the car - Link to comment Share on other sites More sharing options...
choff1138 Posted February 10, 2011 Report Share Posted February 10, 2011 The service manager is lying to you. They do not download directly to the APIM. It gets downloaded to a USB stick and they have to use the ford program tool to upload it to your car. Plenty of places are trying to download directly to the car - Link to comment Share on other sites More sharing options...
ntrlsur Posted February 10, 2011 Report Share Posted February 10, 2011 Plenty of places are trying to download directly to the car - Could be why the failure rate is so high. Link to comment Share on other sites More sharing options...
akirby Posted February 10, 2011 Author Report Share Posted February 10, 2011 Logic dictates that one should never install firmware while streaming data from a remote device, let alone over a Internet connection. Normally it is downloaded and saved to reliable local storage, integrity checked and only then installed. This is what I assumed Ford was doing, because to do otherwise is plainly stupid. Yet there have been many reports here of Ford doing the stupid thing and I even asked the question directly to my dealer who told me Ford instructs them to download directly to the vehicle. Well if that is indeed so, we know why so many installs are not fully successful (like mine) or are utterly disastrous. Ford is no software company but are they really that incompetent?! Ford isn't doing any of this - the dealers are. And I'd be willing to bet that Ford doesn't instruct the dealers to download directly to the device and that's just how some dealerships are choosing to do it either because they misinterpreted the instructions or they don't have a USB flash drive. Remember these are the same dealers who were told they needed a USB cable but didn't order them. Not saying Ford is perfect or they didn't screw up but I think a lot of the blame goes to the unprepared dealers. 1 Link to comment Share on other sites More sharing options...
choff1138 Posted February 10, 2011 Report Share Posted February 10, 2011 I got my baby back yesterday! :hyper: Luckily the new APIM module came in yesterday morning fully updated! They installed it in my Edge and now everything is working great! The service manager told me that the problem is the download speed from FORD and that when the download takes so long it sometimes fries the APIM module. I hate that my Edge was in the shop for 3 days for what should have been a couple hour update... but I'm glad it's now fixed and everything is working great. I finally have all the Sirius travel link features that I should have had all along... and my Sirius subscription runs out March 11. Now I'm trying to decided if I want to pay to extend it. Yeah Catherine - so glad it works now. Get your dealership to pay for an extension on the Sirius.... Link to comment Share on other sites More sharing options...
linkstur Posted February 10, 2011 Report Share Posted February 10, 2011 The first thing I would do is create an an account Syncmyride.com and make sure you have the latest version of software. On remote start, double check the settings on the left menu. I set my climate control features to Auto. If it's under 32f the seats start warming up as well as the defrosters. Seats won't get hot but they will not be cold. I'm not sure about the Album art issues. I just keep an old iPod plugged in. Settings are set to Auto. Amzingly enough, the steering wheel warmed up this morning, but not the seat. I plan on going to Syncmyride.com, but I was much more impressed by the knowledge that was being shared here. Hope to get around to it this weekend. Thanks. Link to comment Share on other sites More sharing options...
revOevoM Posted February 10, 2011 Report Share Posted February 10, 2011 I just got home from the dealer. Got there at 9am, car was ready around 1pm. (They also replaced the rear hatch blue oval. More on that later.) Received the 2.3 update. While I haven't been having the troubles as most, I have had 1 "system maintenance" episode, only 3 of 8 Travel Link subscriptions from the start and the rear hatch has opened by itself 3 times. The second time that occurred, my wife came home and of course not knowing there was anything wrong, attempted to open the garage door. It hit "something" and closed. She did this a couple times before I could investigate. The hatch being opened caused the garage door to scratch the crap out of the rear Ford emblem. (Replaced as a warranty item, btw.) I checked out everything before I left the dealer and all seemed OK. Ambient light colors were fine, nothing seemed missing (Ford CRC had told me that if an update is done incorrectly, things like Vehicle Health Report sometimes just vanishes.) And... all my Travel Link subs were listed as "subscribed." Yippee! They all had hourglass icons and upon selection, said accessing information... may take a while. Turned the car off, finished up with the dealer and tested some more. I see sports scores, ski reports. All good. Turn off. Restart the car and now 6 of 8 Travel Link subs are "unsubscribed." wtf? Off again and one more restart and all seems good. I'll have to see how that goes. I spoke with the tech afterwards. He did have trouble getting the update to take. He briefly stated his process: download from Ford to a flash drive, then through a connected laptop, install. He had to contact Ford tech support and together they managed to get the full update completed. He also said every Edge he's updated with 2.3 has had similar problems, but each finally got updated successfully. He also tried to apply the 2.4 update and could not get it to take. I'll try that tomorrow. Before I left the dealer, I logged onto syncmyride and saw that I had 2.3 with 2.4 ready for download. Link to comment Share on other sites More sharing options...
akirby Posted February 10, 2011 Author Report Share Posted February 10, 2011 What can I say? I asked the service person this exact question and I was told that they follow Ford's instructions which is install it on the vehicle as they download it. I can't remember the exact wording but she even seemed to agree with me that that was a very bad idea. Dealers are not the most tech-savvy users to begin with. It's possible those were Ford's directions but it's also possible they misinterpreted it. Link to comment Share on other sites More sharing options...
linkstur Posted February 11, 2011 Report Share Posted February 11, 2011 I checked out everything before I left the dealer and all seemed OK. Ambient light colors were fine, nothing seemed missing (Ford CRC had told me that if an update is done incorrectly, things like Vehicle Health Report sometimes just vanishes.) And... all my Travel Link subs were listed as "subscribed." Yippee! They all had hourglass icons and upon selection, said accessing information... may take a while. Turned the car off, finished up with the dealer and tested some more. I see sports scores, ski reports. All good. Turn off. Restart the car and now 6 of 8 Travel Link subs are "unsubscribed." wtf? Off again and one more restart and all seems good. I'll have to see how that goes. Read your post before I left work. Never even tried the travel link button, so when I got in my driveway I thought I'd play a bit. Pressed the info button and went though all the stuff there. HOW COOL. Got gas prices, got weather and weather maps, got movie listings, sports scores and more. Went inside to tell the wife about all the cool stuff I found. Took her out to show it to her and nothing worked. Pushed the button and just got the "Accessing Information....May Take A While" notice, and then nothing. Still said I was subscribed to everything, but I guess I have a once a day limit on usage. (Computers really do need a sarcasm font) Link to comment Share on other sites More sharing options...
linkstur Posted February 11, 2011 Report Share Posted February 11, 2011 The first thing I would do is create an an account Syncmyride.com and make sure you have the latest version of software. On remote start, double check the settings on the left menu. I set my climate control features to Auto. If it's under 32f the seats start warming up as well as the defrosters. Seats won't get hot but they will not be cold. I'm not sure about the Album art issues. I just keep an old iPod plugged in. Took your advice and created an account. Looks like I'm up to date: Sync Version Gen2 - V2.4 Confirmed installations BT4T-14D546-AG BT4T-14F496-BJ BT4T-14F497-AG SYNC compatible software BT4T-14F603-AG Dealer-Installed Upgrades and SYNC Tools BT4T-14D546-EB Version 1.1 SYNC GEN 2 STATUS CHECKER SYNC Download & Installation History for this vehicle Back BT4T-14D544-BE Gen2 - V2.4 SYNC GEN 2 IMAGE CI 1/24/2011 BT4T-14D544-BE Gen2 - V2.4 SYNC GEN 2 IMAGE CI 1/21/2011 Waiting to download 0 items. ---------------------------------------------------------------------------------------------------- A few more observations... On the infotainment screen (next to the speedometer), I lost the USB and AV input selections. CD, AM/FM and Sirius are still there. They're not actually totally lost... They do both occasionally pop up for a few seconds, but then vanish again. It's interesting that they do this as a pair and not individually. This actually looks like some pretty neat stuff (from the syncmyride page) if they could just get it to work reliably. Link to comment Share on other sites More sharing options...
wilsons66604 Posted February 11, 2011 Report Share Posted February 11, 2011 I just got home from the dealer. Got there at 9am, car was ready around 1pm. (They also replaced the rear hatch blue oval. More on that later.) Received the 2.3 update. While I haven't been having the troubles as most, I have had 1 "system maintenance" episode, only 3 of 8 Travel Link subscriptions from the start and the rear hatch has opened by itself 3 times. The second time that occurred, my wife came home and of course not knowing there was anything wrong, attempted to open the garage door. It hit "something" and closed. She did this a couple times before I could investigate. The hatch being opened caused the garage door to scratch the crap out of the rear Ford emblem. (Replaced as a warranty item, btw.) I've had my hatch open on it's own but I always assumed the fob button got pressed. There have been a few time in the driveway and in a parking lot. There have been 3 times that the hatch popped open as I got in the car. Odd. 1 Link to comment Share on other sites More sharing options...
luvford Posted February 11, 2011 Report Share Posted February 11, 2011 Has anyone noticed that since the upgrade the "i" on the main screen is YELLOW. Mine used to be white. I didn't notice this until yesterday when I was using my travel link and noticed the "i" is now bright yellow. Link to comment Share on other sites More sharing options...
wilsons66604 Posted February 11, 2011 Report Share Posted February 11, 2011 Has anyone noticed that since the upgrade the "i" on the main screen is YELLOW. Mine used to be white. I didn't notice this until yesterday when I was using my travel link and noticed the "i" is now bright yellow. Mine is still white 1 Link to comment Share on other sites More sharing options...
revOevoM Posted February 11, 2011 Report Share Posted February 11, 2011 Has anyone noticed that since the upgrade the "i" on the main screen is YELLOW. Mine used to be white. I didn't notice this until yesterday when I was using my travel link and noticed the "i" is now bright yellow. Mine's still white, too. I checked out everything before I left the dealer and all seemed OK. Ambient light colors were fine, nothing seemed missing (Ford CRC had told me that if an update is done incorrectly, things like Vehicle Health Report sometimes just vanishes.) And... all my Travel Link subs were listed as "subscribed." Yippee! They all had hourglass icons and upon selection, said accessing information... may take a while. Turned the car off, finished up with the dealer and tested some more. I see sports scores, ski reports. All good. Turn off. Restart the car and now 6 of 8 Travel Link subs are "unsubscribed." wtf? Off again and one more restart and all seems good. I'll have to see how that goes. I spoke with the tech afterwards. He also tried to apply the 2.4 update and could not get it to take. I'll try that tomorrow. Before I left the dealer, I logged onto syncmyride and saw that I had 2.3 with 2.4 ready for download. I was able to successfully install the 2.4 update and all the Travel Link subs are still subscribed and working. So far, so good. Link to comment Share on other sites More sharing options...
marcuss3 Posted February 11, 2011 Report Share Posted February 11, 2011 Hello everybody, this is my first post on this forum. Till now I was just monitoring... Anyway, I love my Edge limited driving wise but as far as software it s....s. Yesterday I had to leave a little after 5AM so I remotely started my car to warm it up (outside was freezing) then I jumped in the shower. I come out from bathroom and I hear loud music from outside. I'm thinking: is this my car? Jumped out of the house, sure enough, the volume is almost all the way up. WTF, I know I lowered it down the night before, knowing I was going to start it up so early in the morning. All my neighbours thanked me for a wake up call. I apologized and I felt embarrased. The other day after backing out of my driveway (rear camera on) I drove straight for good half a mile with a camera still on. Pretty often on Sirrius radio, programmed stations show up blank, then I have to go to next set of staions, go back and they all show up. I am getting a little annoyed with all this crap. I'm actually affraid to go on a longer trip with this car. I called Ford cust svc. the other day complaining about media player playing albums in alphabetical order which you all probably heard of. They switched me over to Sync tech support and all I found out from a lady who sounded like she was really bored and annoyed for being bothered, that this is the way it is and she does not know anything about future updates and if it's going to be fixed. Thank you Ford! But they did confirmed I am up to date with software Well I think I've found the culprit. The problem with Sync software is CELL PHONE. My phone (droid) paired properly and I really didn't have any problems until I upgraded to 2.4. Then it all started. Before my phone got always connected to Sync but after upgrade I've noticed many times I got in the car, driving to work and I see my phone is not connected and Sync is trying and trying... I have a feeling the BT takes all the recources from cpu when looking for your phone that a computer running all this just "goes crazy" and starts doing all those stupid things. So I deleted the phone and now, except Sirrius blanking out stations from my favs everything seems to be OK. I didn't hookup my phone back yet, still testing but I'll try today. BTW, like I mentioned before, I'm running updated software so a visit to my dealer would cause more harm then profit, I'm afraid. I think I'm stuck with all those problems till next update which, hopefully will resolve all those problems Ford is having with Sync My feelings: for a $38000 car we should not have to go through all this! I'm totally disappointed... Link to comment Share on other sites More sharing options...
willy779 Posted February 11, 2011 Report Share Posted February 11, 2011 Hello everybody, this is my first post on this forum. Till now I was just monitoring... Anyway, I love my Edge limited driving wise but as far as software it s....s. Yesterday I had to leave a little after 5AM so I remotely started my car to warm it up (outside was freezing) then I jumped in the shower. I come out from bathroom and I hear loud music from outside. I'm thinking: is this my car? Jumped out of the house, sure enough, the volume is almost all the way up. WTF, I know I lowered it down the night before, knowing I was going to start it up so early in the morning. All my neighbours thanked me for a wake up call. I apologized and I felt embarrased. The other day after backing out of my driveway (rear camera on) I drove straight for good half a mile with a camera still on. Pretty often on Sirrius radio, programmed stations show up blank, then I have to go to next set of staions, go back and they all show up. I am getting a little annoyed with all this crap. I'm actually affraid to go on a longer trip with this car. I called Ford cust svc. the other day complaining about media player playing albums in alphabetical order which you all probably heard of. They switched me over to Sync tech support and all I found out from a lady who sounded like she was really bored and annoyed for being bothered, that this is the way it is and she does not know anything about future updates and if it's going to be fixed. Thank you Ford! But they did confirmed I am up to date with software Well I think I've found the culprit. The problem with Sync software is CELL PHONE. My phone (droid) paired properly and I really didn't have any problems until I upgraded to 2.4. Then it all started. Before my phone got always connected to Sync but after upgrade I've noticed many times I got in the car, driving to work and I see my phone is not connected and Sync is trying and trying... I have a feeling the BT takes all the recources from cpu when looking for your phone that a computer running all this just "goes crazy" and starts doing all those stupid things. So I deleted the phone and now, except Sirrius blanking out stations from my favs everything seems to be OK. I didn't hookup my phone back yet, still testing but I'll try today. BTW, like I mentioned before, I'm running updated software so a visit to my dealer would cause more harm then profit, I'm afraid. I think I'm stuck with all those problems till next update which, hopefully will resolve all those problems Ford is having with Sync My feelings: for a $38000 car we should not have to go through all this! I'm totally disappointed... Typical Microsoft, buggy! Link to comment Share on other sites More sharing options...
revOevoM Posted February 11, 2011 Report Share Posted February 11, 2011 Has anyone noticed that since the upgrade the "i" on the main screen is YELLOW. Mine used to be white. I didn't notice this until yesterday when I was using my travel link and noticed the "i" is now bright yellow. Mine's still white, too. I spoke a bit too soon. I just returned from running some errands. All my Travel Link subs are still working. So I got that goin' for me. I played with a few settings menus before I turned the car off when I got home - some menus I had not been in since installing the 2.3 and 2.4 updates. Just as I was about to shut the car off, I noticed the i is now a bright yellow! So I got that goin' for me as well. Link to comment Share on other sites More sharing options...
11Sport Posted February 11, 2011 Report Share Posted February 11, 2011 Read your post before I left work. Never even tried the travel link button, so when I got in my driveway I thought I'd play a bit. Pressed the info button and went though all the stuff there. HOW COOL. Got gas prices, got weather and weather maps, got movie listings, sports scores and more. Went inside to tell the wife about all the cool stuff I found. Took her out to show it to her and nothing worked. Pushed the button and just got the "Accessing Information....May Take A While" notice, and then nothing. Still said I was subscribed to everything, but I guess I have a once a day limit on usage. (Computers really do need a sarcasm font) My services won't work if the Edge is in the garage. Must be bad reception. Link to comment Share on other sites More sharing options...
revOevoM Posted February 12, 2011 Report Share Posted February 12, 2011 My services won't work if the Edge is in the garage. Must be bad reception. Geez, I hope you're using the new sarcasm font. You know that Sirius is a satellite subscription service, right? You need a clear view of the sky, just like GPS. Pardon me if you really are being sarcastic. Link to comment Share on other sites More sharing options...
linkstur Posted February 12, 2011 Report Share Posted February 12, 2011 My services won't work if the Edge is in the garage. Must be bad reception. Could be. I was in the driveway when it happened, but close to the house, so you might be on to something. I noticed when it wasn't working, there were hour glasses by the services. Today, when it worked again, there were carrots. Going back to one of my first complaints, I spoke to the dealer today and we talked about the remote start and the seats and the steering wheel not heating up. He told me that according to the book, ambient needs to be 32 or below. I know someone mentioned that in the forum earlier. But he went on to say that 32 to 80 is considered "moderate", and according to the book, neither the air nor the heat come on when the temperature is in the moderate range. I don't necessarily agree with what they call moderate, but I don't unerstand why they (FORD) can't be more detailed with some of their information. This is a spec that I think is kind of important. BTW, my "I" is still white. Link to comment Share on other sites More sharing options...
revOevoM Posted February 12, 2011 Report Share Posted February 12, 2011 I have solved the mystery of the yellow i. Today, my i was still yellow, turning that color after toying around in some menus. Upon pressing the i, the Notifications tab of the Sync Services was selected - I must have left it on that tab yesterday. There was one Notification - I had changed a phone setting and the confirm was there. It dawned on me that exact moment - the i was yellow to signify a notification was available to view. Sure enough, upon deletion, the i returned to its normal white color. Link to comment Share on other sites More sharing options...
wilsons66604 Posted February 13, 2011 Report Share Posted February 13, 2011 I have solved the mystery of the yellow i. Today, my i was still yellow, turning that color after toying around in some menus. Upon pressing the i, the Notifications tab of the Sync Services was selected - I must have left it on that tab yesterday. There was one Notification - I had changed a phone setting and the confirm was there. It dawned on me that exact moment - the i was yellow to signify a notification was available to view. Sure enough, upon deletion, the i returned to its normal white color. Cool! That's good to know 1 Link to comment Share on other sites More sharing options...
revOevoM Posted February 13, 2011 Report Share Posted February 13, 2011 Another self-reboot after 2.4 :wacko: I had a route set yesterday. I received a Traffic notification that there is an incident on my route. The good thing is this is the first time this has happened and it's nice to see the Traffic notification app is working. I display details and select Avoid. Nothing. Did I press hard enough? (not going into that, now) Press Avoid again. Black screen. Reboot. Audio picks up (from USB conected iPod Touch) right where it left off. Route reinstated too. Had to reconnect phone manually. All Travel Link subs still working. Everything's been fine since. Link to comment Share on other sites More sharing options...
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