2011 Edge/MKX My Touch and Sync Problems

[Rwoods427]

I took my 2011 Edge Limited to the dealer yesterday for the recall and they updated the software to 2.4 be. Everything worked before I took it in on MFT and now I do not have any navigation or Sync Apps. The "i" icon that used to be on the home screen on the bottom isn't even there now. Any ideas? Do you think pulling the fuse will reset this as well as the Navigation? It would be nice if the dealership would check these things before giving it back to the customer.

Thanks for a great site!

[wilsons66604]

I cannot get my contact pictures from my Android Acclaim to show up on my 2011 Edge Limited contact screen. Does anyone know why this would be?

To use photos, Ford is using a Blue Tooth feature that only a couple of phones support.

If you had a POS Windows phone, you would see contact photos

[curlysir]

I took my 2011 Edge Limited to the dealer yesterday for the recall and they updated the software to 2.4 be. Everything worked before I took it in on MFT and now I do not have any navigation or Sync Apps. The "i" icon that used to be on the home screen on the bottom isn't even there now. Any ideas? Do you think pulling the fuse will reset this as well as the Navigation? It would be nice if the dealership would check these things before giving it back to the customer.

Thanks for a great site!

 

Been there, done that

 

Pulling the fuse will not fix the problem. When the dealer did my upgrade (2nd time) the Nav and i stuff didn't work either when the tech first finished. Luckily I caught it before I left.

 

The dealer will have to install the 2 missing items. The tech doing mine had to contact Ford and they walked him through the procedure. The Tech told me that the Ford tech he talked to had been doing this a lot lately and was real familiar with the problem. So call the dealer and have them contact Ford so they will know what to do. The tech installed the items from a USB flash drive and it did not take too long to do it after he found out what to do.

 

It really is disappointing that Ford and the dealers still haven't got this procedure worked out. I had mine upgraded in December 2010 and 2 months later they are still having the same problem.

Edited February 6, 2011 by curlysir

[Tulsa]

Been there, done that

 

Pulling the fuse will not fix the problem. When the dealer did my upgrade (2nd time) the Nav and i stuff didn't work either when the tech first finished. Luckily I caught it before I left.

 

The dealer will have to install the 2 missing items. The tech doing mine had to contact Ford and they walked him through the procedure. The Tech told me that the Ford tech he talked to had been doing this a lot lately and was real familiar with the problem. So call the dealer and have them contact Ford so they will know what to do. The tech installed the items from a USB flash drive and it did not take too long to do it after he found out what to do.

 

It really is disappointing that Ford and the dealers still haven't got this procedure worked out. I had mine upgraded in December 2010 and 2 months later they are still having the same problem.

 

Reading that, I count myself lucky my dealer seems to have a clue and got it right the first time.

[wilsons66604]

After the update, for the first time, I had for a few days functional bluetooth media streaming with my Android phone. It wasn't consistent but it generally would connect after a few tries/ignition cycles. Today I've lost all BT connectivity with the phone - something that never even once happened prior to the update.

 

I'll have to pull fuse #29 eventually (sometime when there's isn't a blizzard...) but in the meantime I thought I'd try the Master Reset. Well, as per some screenshots I've seen here, the Master Reset screen is totally fubared and I wouldn't know what to click on to reset it.

 

I'm wondering if the appearance of the Master Reset screen (Info ->Vehicle Settings -> Master Reset) could be used as an indicator of Sync functionality. In other words, does your Master Reset screen look normal when things are working or does it have puzzle-like pieces of overlapping other screens/buttons on it when MyTouch is otherwise messed up?

Sounds like your system is in need of the Touch update that makes the sytsem work reliably.

If only there was one!

[wilsons66604]

On Jan. 5th, the dealer installed Sync update (2.4)

Feb. 6th, Sync quit connecting to my phone and refuses to reconnect. I un-paired the device in hopes of a re-pair fixing the problem. Now I can't get Sync to pair.

I did a master reset. That was no help.

I guess I'll resort to pulling a Fuse!

 

This is a Pain! I just might ask for a new module.

[luvford]

In the 5 months I've had my Edge, the only "problems" I've had with MFT are lack of the sirus travel link, a couple of black screens when I was trying to use navigation that resolved themselves in 5 minutes, and the white main screen night light.

 

I dropped off my baby this morning for the upgrade. I hope I'm not sorry.

 

On a side note we test drove the 2011 Explorer over the weekend and the changes they've made to dash "buttons" that duplicate the MFT and the location of the USB and other connections are excellent. The MFT seemed faster and had quicker touch reponses. I'm thinking Ford is finally getting the bugs worked out.

[choff1138]

In the 5 months I've had my Edge, the only "problems" I've had with MFT are lack of the sirus travel link, a couple of black screens when I was trying to use navigation that resolved themselves in 5 minutes, and the white main screen night light.

 

I dropped off my baby this morning for the upgrade. I hope I'm not sorry.

 

On a side note we test drove the 2011 Explorer over the weekend and the changes they've made to dash "buttons" that duplicate the MFT and the location of the USB and other connections are excellent. The MFT seemed faster and had quicker touch reponses. I'm thinking Ford is finally getting the bugs worked out.

 

 

Good luck Catherine - Keep us posted how it goes. You and I have almost identical cars and my dealer was still having issues getting the upgrade done so I am waiting for them to say go -

[wilsons66604]

On Jan. 5th, the dealer installed Sync update (2.4)

Feb. 6th, Sync quit connecting to my phone and refuses to reconnect. I un-paired the device in hopes of a re-pair fixing the problem. Now I can't get Sync to pair.

I did a master reset. That was no help.

I guess I'll resort to pulling a Fuse!

 

This is a Pain! I just might ask for a new module.

UPDATE: I tried to pair to my phone during lunch today and Sync showed up on my BT list as "BCM4325D1 26 MHz" instead of "Sync"

Odd. but it works!

Edited February 7, 2011 by wilsons66604

[slampman]

On Jan. 5th, the dealer installed Sync update (2.4)

Feb. 6th, Sync quit connecting to my phone and refuses to reconnect. I un-paired the device in hopes of a re-pair fixing the problem. Now I can't get Sync to pair.

I did a master reset. That was no help.

I guess I'll resort to pulling a Fuse!

 

This is a Pain! I just might ask for a new module.

 

I had the latest software update installed on my Edge a week ago (third time since December I have had the car in for Sync issues). Last Friday my phone also would not connect (It said "Connect A Phone"), when I went to settings, the option to Connect was grayed out and Disconnect was available (you would think that would mean that the phone was connected!). I decided to "Disconnect" the phone that was not connected, then delete it and re-sync. HUGE MISTAKE. The screen got frozen on the Sync screen (with the 6 digit #). I could not get the damn thing to unfreeze. I had to drive 2 hours away for a meeting, and I had no radio, GPS, bluetooth phone, heated seats, etc for the whole drive. I tried "resetting" by turning off the car a few times along the way. That didnt work. It did decide to come back to life after my meeting and the car was off for a few hours. Since Friday I have had intermittent slowness with the touch screen, the voice commands are glitchy, and my phone wouldnt connect again this morning! I will not try to delete the phone again, that doesnt work.

 

I called my dealership and asked for a new module. I was told that they need to recreate my problems and investigate. I would like to get rid of the touch screen altogether at this point. The inconvenience of it isnt worth the hassle. I have spent numerous days trying to resolve some of the problems (searching the web, dowloading software updates, sitting in my freezing car while the updates run, etc).

 

Has anyone had the module replaced with success at getting rid of the constant issues???

 

Thanks!

[slampman]

UPDATE: I tried to pair to my phone during lunch today and Sync showed up on my BT list as "BCM4325D1 26 MHz" instead of "Sync"

Odd. but it works!

 

 

I had the same thing on my phone last Friday, but it didnt sync! That is too strange. It works now, but give it a day or so.. I think that we are having the same exact issues.. what kind of phone? I have Droid X.

[wilsons66604]

I had the same thing on my phone last Friday, but it didnt sync! That is too strange. It works now, but give it a day or so.. I think that we are having the same exact issues.. what kind of phone? I have Droid X.

I have an iPhone4.

I've seen this name before when I selected the "Other Devices" button on Touch. I was never able to get it to work though. This time, I followed the normal procedure to pair and this is what showed up.

[slampman]

I have an iPhone4.

I've seen this name before when I selected the "Other Devices" button on Touch. I was never able to get it to work though. This time, I followed the normal procedure to pair and this is what showed up.

 

I turned off the bluetooth on my phone, deleted phone, then turned bluetooth back on and was able to add the device. The phone is now added and working. Wonder how long it will last this time around.

[luvford]

Good luck Catherine - Keep us posted how it goes. You and I have almost identical cars and my dealer was still having issues getting the upgrade done so I am waiting for them to say go -

 

I knew I should have waited. Dropped my car off this morning... went at noon to pick it up... did the update but the navigation wasn't working. They've had it all afternoon trying to get the navigation working. Now they say they think they'll have to replace the whole unit.

 

I'm so mad! :angry:

 

At least they gave me a loaner... but I don't want to drive a Dodge Caravan I want my Edge back.

[wilsons66604]

I knew I should have waited. Dropped my car off this morning... went at noon to pick it up... did the update but the navigation wasn't working. They've had it all afternoon trying to get the navigation working. Now they say they think they'll have to replace the whole unit.

 

I'm so mad! :angry:

 

At least they gave me a loaner... but I don't want to drive a Dodge Caravan I want my Edge back.

Oh No! I'm sorry to hear that

[choff1138]

I knew I should have waited. Dropped my car off this morning... went at noon to pick it up... did the update but the navigation wasn't working. They've had it all afternoon trying to get the navigation working. Now they say they think they'll have to replace the whole unit.

 

I'm so mad! :angry:

 

At least they gave me a loaner... but I don't want to drive a Dodge Caravan I want my Edge back.

 

 

Oh no... fingers crossed for a quick fix.

[Rwoods427]

I took my 2011 Edge Limited to the dealer yesterday for the recall and they updated the software to 2.4 be. Everything worked before I took it in on MFT and now I do not have any navigation or Sync Apps. The "i" icon that used to be on the home screen on the bottom isn't even there now. Any ideas? Do you think pulling the fuse will reset this as well as the Navigation? It would be nice if the dealership would check these things before giving it back to the customer.

Thanks for a great site!

 

I got my car back today from the dealer after telling them of my frustration of getting the car back in worst shape than when I dropped it off. I asked them to please test it before calling me to tell me it was ready. They called me today at 2pm and said it was ready and everything works. I was skeptical as you can imagine after reading everyone's troubles on this site. I can happily report that everything works! I spent the last hours setting my phone back up and going through every menu. I cannot find anything that doesn't work. I'm still in shock and I hope it stays this way. I am telling everyone this because there is hope.

[curlysir]

I got my car back today from the dealer after telling them of my frustration of getting the car back in worst shape than when I dropped it off. I asked them to please test it before calling me to tell me it was ready. They called me today at 2pm and said it was ready and everything works. I was skeptical as you can imagine after reading everyone's troubles on this site. I can happily report that everything works! I spent the last hours setting my phone back up and going through every menu. I cannot find anything that doesn't work. I'm still in shock and I hope it stays this way. I am telling everyone this because there is hope.

 

Same results I had, everything is working like it should as far as I can tell. It really is aggravating that they don't check everything out the first time. In my case I caught it in time and I didn't have to make a 2nd trip to the dealer.

 

And yes there is hope, the system can be fixed, Now if the 4" screens just don't go out :shades:

[njbrandon]

I got my car back today from the dealer after telling them of my frustration of getting the car back in worst shape than when I dropped it off. I asked them to please test it before calling me to tell me it was ready. They called me today at 2pm and said it was ready and everything works. I was skeptical as you can imagine after reading everyone's troubles on this site. I can happily report that everything works! I spent the last hours setting my phone back up and going through every menu. I cannot find anything that doesn't work. I'm still in shock and I hope it stays this way. I am telling everyone this because there is hope.

 

I'm having the same issue pairing my Blackberry. It kept saying that BCM string of letters instead of "Sync" so I deleted my phone and did a master reset. Finally it let me enter the 6 digits and paired my phone. However it went out again the next time I turned the car on and just said "add a phone"

 

How did they fix yours?

[wilsons66604]

I'm having the same issue pairing my Blackberry. It kept saying that BCM string of letters instead of "Sync" so I deleted my phone and did a master reset. Finally it let me enter the 6 digits and paired my phone. However it went out again the next time I turned the car on and just said "add a phone"

 

How did they fix yours?

Fix?

Is there a FIX ?!?!

[tecmjl1981]

I hope I can get some help on this forum. I have a 5 day old 2011 Limited Explorer with My Ford Touch and am experiencing the following issues. After the system suddenly rebooted itself on Monday, whenever I am on the navigation screen there is an icon with the go back button and next to it it says NAV.MAP, wen pressed to try to clear, it brings me back to the previous screen. If I am on the home screen, the same icon appears and the caption is HOME, when pressed to clear, it clears, but with both issues once the car stops and then accelerates the issue comes back. Pictures of all events are at the bottom of this post. I have checked syncmyride.com and it is showing that i have 3 of the same update installed;

BT4T-14D544-BE Gen2 - V2.4 SYNC GEN 2 IMAGE CI 2/9/2011

BT4T-14D544-BE Gen2 - V2.4 SYNC GEN 2 IMAGE CI 1/26/2011

BT4T-14D544-BE Gen2 - V2.4 SYNC GEN 2 IMAGE CI 1/26/2011

 

I am hoping that someone here has seen this issue before, I have no faith in the dealership after reading some stories on other forums.

 

Monday Restart

 

NAV Message

 

Home Message

[Ty webb]

Problem 2...Loss of features. Still under 1000 miles on the odometer.

 

See for yourself:

[linkstur]

Hello all. I am the proud owner of a six day old MKX. Three of those days were spent reading this most enlightening forum from start to finish. Lots of good information here. After reading some of the horror stories, I'm almost embarassed to post my minor (by comparrison) issues, but this certainly seemed like the place to come and vent.

 

The cell phone disconnecting at random has already been reported by numerous people here so I don't think there's any reason to mention it, except for the fact that when I picked my car up this past Friday, we paired the phone at the dealership and it quickly lost the connection. That's when the sales man commented, "Oh, you must have one of those phones that won't stay linked". After seeing all the other phones out there that "won't stay linked", it's obvious to me that this is a SYNC problem.

 

The one big thing that bothers me, particularly because it's one of the features that persuaded me to buy the car is the remote start. The remote itself actually works fine, but when you start it, it's also supposed to activate the heated seats, steering wheel and rear defroster. Unfortunately, that's the stuff that don't work. Not being able to keep my car in a garage, I was really looking forward to getting into a toasty warm car in the morning. But that ain't happening.

 

The last issue I have is indeed the most trivial, but it's always the small stuff that knaws at you. I don't like anything 'Apple', so all my music is strictly .mp3. At first, it wouldn't even recognize my memory stick. I was using a 16 gig stick and I thought that may have been too big, having seen this issue before with some antiquated technology, so I loaded up a 2 gig stick and it worked....sort of. The music played fine, but a lot of the titles and artists were 'unknown'. Those that were had all CAPITALS and some others were all lower case. Certainly not the way I archived them. They worked fine in my previous vehicles mp3 player and my computer. So I went back to the computer and modified all the 'meta tags', the information that you can access when right clicking and selecting 'properties' on a computer. Still no good. It turns out that the player in the SYNC system is based on the latest version of Windows Media Player. Version 12.0.7xxx has it's own editor in it that will enable you to make the appropriate adjustments. That fixed the labeling problem. Unfortuantely, while I was doing this, there was another feature that allowed you to download "Album Art" for your mp3's. I did that while editing and it worked really well...on the comuter. Now, when I play an mp3 in the car, I have the all the titles and artists and even the ablum art...except when I play Led Zepplin, Pink Floyd's album art comes up. The Who might have Crosby, Stills and Nash's album art.

 

I know I took the long route to get to this minor problem, but I wanted to let others know how to fix the text on mp3's if they're as anal as I am about capitalization and stuff like that.

 

Well guys, thanks for listening. Sorry for the extrordinarily long initial post.

 

Bob

[wilsons66604]

The first thing I would do is create an an account Syncmyride.com and make sure you have the latest version of software.

 

On remote start, double check the settings on the left menu. I set my climate control features to Auto. If it's under 32f the seats start warming up as well as the defrosters. Seats won't get hot but they will not be cold.

I'm not sure about the Album art issues. I just keep an old iPod plugged in.

[Albertabound]

I have waited as long as I have been able to take my 2011 Lincoln MKX to my dealer for the MLT Download. I took delivery the end of September 2010 and within a week had experienced the dreaded black screen, which suddenly recovered about 4 hours later when I was backing up and the camera suddenly started working. Put the vehicle in drive and everything was back to normal. The has occurred 4 times since then with the screen going black for a whole day and then recovering when the vehicle was started the next day. Lots of problems getting the touch screen to work in cold weather, even though the vehicle is in a garage.. Navigation has been all over the place with the vehicle being shown in the middle of a field while driving on major highways, and then back and forth between field and highway. No changes made to the highway in a number of years.

 

I have waited, until there were some good reports on various Sync /MF/MLT forums that the new download was working fairly well. My wife and myself head to Southern California in two weeks, so I had my vehicle into the dealer for servicing and the download yesterday. Had it in for 8 AM and about 4:30 PM got a call from the service manager. From the tone of his voice I knew right away something was wrong. He advised that the electronics tech had been working all day trying to get the download completed without success and it looked like the module in my vehicle was fried and they would have to order a new one. He wanted me to drive my vehicle until the new module came in. Time frame given was between 2 days and 2 weeks. I had told him that while I was semi retired I needed a vehicle for the next week as I was working on some contracts in Calgary. Finally they delivered a 2011 loaner Escape to my residence. It now looks like they will have a new module delivered to them today or tomorrow.

 

This is my 5th new Ford vehicle that I have purchased in 12 years and my 2008 Edge SYNC system after some minor problems corrected by myself downloading and installing the fix ran like a charm.

 

I expected some problems with MLT in the beginning but thought that it would be similar to the SYNC system in the Edge and easily corrected. I got an email about two months ago from Lincoln Canada Customer Service asking for comments or any problems I was having with my vehicle. and emailed them back with the good and the bad. Never heard from them again.

 

Hopefully the module comes in and I can get back on the road again. The vehicle itself drives like a dream and I can't say enough good things about this aspect of it.