wilsons66604 Posted December 6, 2010 Report Share Posted December 6, 2010 (edited) According to other posts, (Here is Waldo's post) TSB 10-24-9 was just published on Friday. It states: Some 2011 Edge and MKX vehicles may experience various concerns with MyFord Touch and MyLincoln Touch Systems that include the following areas: Traffic, Direction and Information (TDI) calling wrong phone number, Travel Link subscription, voice recognition, phone pairing, address book downloads, intermittent touch screen inoperable conditions, SD card fault, screen reboots, performing system maintenance, navigation set in kilometers/voice communicates in miles, and reverse camera scrolling display. To correct these conditions the APIM will need to be reprogrammed. There seems top be a TSB 10-24-9 to address Touch issues. Has anyone had their system updated this week? If so, how's it working for you? Edited December 6, 2010 by wilsons66604 Quote Link to comment Share on other sites More sharing options...
hunter4814 Posted December 6, 2010 Report Share Posted December 6, 2010 Is this an actual software update, or is it just a sort of press release, with Ford finally publicly recognizing the problems with MyFord Touch and confirming that an update is in the works? Quote Link to comment Share on other sites More sharing options...
akirby Posted December 6, 2010 Report Share Posted December 6, 2010 Is this an actual software update, or is it just a sort of press release, with Ford finally publicly recognizing the problems with MyFord Touch and confirming that an update is in the works? It's real. Some dealers are already installing it while others are waiting for the special cable that they were told they would need but many didn't bother to order until now. Quote Link to comment Share on other sites More sharing options...
wilsons66604 Posted December 6, 2010 Author Report Share Posted December 6, 2010 I gave my service mgr the heads up and asked him to have his Sync guy check it out. I also mentioned the required usb cable. I'll update when I get any more info. (kinda scared to take it in for the update. will my system get bricked?) Quote Link to comment Share on other sites More sharing options...
tenstepn Posted December 6, 2010 Report Share Posted December 6, 2010 I gave my service mgr the heads up and asked him to have his Sync guy check it out. I also mentioned the required usb cable. I'll update when I get any more info. (kinda scared to take it in for the update. will my system get bricked?) So was your dealer surprised to learn of this TSB??? Just curious, I was thinking about calling my dealer as well... Quote Link to comment Share on other sites More sharing options...
wilsons66604 Posted December 7, 2010 Author Report Share Posted December 7, 2010 So was your dealer surprised to learn of this TSB??? Just curious, I was thinking about calling my dealer as well... My service rep is aware that I have been keeping abreast of this stuff. He didn't know anything about the TSB (he deals with service on a higher level) He has a Sync tech that is supposed to be in the know. I just asked him to check with his Sync dude and get back to me. Quote Link to comment Share on other sites More sharing options...
tenstepn Posted December 7, 2010 Report Share Posted December 7, 2010 My service rep is aware that I have been keeping abreast of this stuff. He didn't know anything about the TSB (he deals with service on a higher level) He has a Sync tech that is supposed to be in the know. I just asked him to check with his Sync dude and get back to me. so are you still driving your Edge or is it sitting at the dealer like mine...in a holding pattern? Quote Link to comment Share on other sites More sharing options...
MrHappy Posted December 7, 2010 Report Share Posted December 7, 2010 Would love more info to know if this is even newer than the code in ours (built in Nov). Does the TSB state which vehicles apply or all? Quote Link to comment Share on other sites More sharing options...
wilsons66604 Posted December 7, 2010 Author Report Share Posted December 7, 2010 so are you still driving your Edge or is it sitting at the dealer like mine...in a holding pattern? I'm lucky enough to be in possession of my 11 Edge lmtd. I've been very very patient with the current Sync. Any reports of improvements are welcomed. Quote Link to comment Share on other sites More sharing options...
CurtisH Posted December 7, 2010 Report Share Posted December 7, 2010 Glad to hear they have issued this TSB. My dealer has been waiting for Ford to release a TSB that addresses these issues. I haven't seen my particular issue addressed anywhere, but I am hoping that it will be fixed by this. Quote Link to comment Share on other sites More sharing options...
CanuckG35 Posted December 7, 2010 Report Share Posted December 7, 2010 Good to hear about the TSB. I'll be contacting my dealer to get this installed and hopefully it will fix the reboots I've been experiencing. Quote Link to comment Share on other sites More sharing options...
Shaky Posted December 7, 2010 Report Share Posted December 7, 2010 I talked to my dealer about this "special cable" that is required. He said "special" ?......we just went up the street and bought one from the local computer store. Quote Link to comment Share on other sites More sharing options...
wilsons66604 Posted December 7, 2010 Author Report Share Posted December 7, 2010 I talked to my dealer about this "special cable" that is required. He said "special" ?......we just went up the street and bought one from the local computer store. I had wondered about that. Just how special can a USB cable be? Quote Link to comment Share on other sites More sharing options...
wilsons66604 Posted December 7, 2010 Author Report Share Posted December 7, 2010 This showed up on the SyncMyRide site today BT4T-14D544-BD Version SYNC GEN 2 BT4T-14D544-BD BT4T-14D544-BD Quote Link to comment Share on other sites More sharing options...
Sundedo Posted December 7, 2010 Report Share Posted December 7, 2010 This showed up on the SyncMyRide site today BT4T-14D544-BD Version SYNC GEN 2 BT4T-14D544-BD BT4T-14D544-BD What do you show as the confirmed installations? I show this on my syncmyride for: Sync VersionSYNC GEN 2 Confirmed installations BT4T-14D546-AG BT4T-14F496-AG BT4T-14F497-AG Quote Link to comment Share on other sites More sharing options...
wilsons66604 Posted December 7, 2010 Author Report Share Posted December 7, 2010 (edited) Here is what mine is now before any updates Sync Version1.3 Update availableConfirmed installationsBT4T-14D545-BA BT4T-14D546-AD BT4T-14F496-AD BT4T-14F497-AD SYNC compatible software BT4T-14F500-AD BT4T-14F603-AD Edited December 7, 2010 by wilsons66604 Quote Link to comment Share on other sites More sharing options...
samskudd Posted December 7, 2010 Report Share Posted December 7, 2010 My dealer ship contacted me today to let me know this update is available...I have an appointment on 12/13... Hopefully everyone else will get it done before that, and let me know how perfectly everything is working Quote Link to comment Share on other sites More sharing options...
oakville_edge Posted December 7, 2010 Report Share Posted December 7, 2010 My dealer ship contacted me today to let me know this update is available...I have an appointment on 12/13... Hopefully everyone else will get it done before that, and let me know how perfectly everything is working Has anyone confirmed what this update actually contains? Quote Link to comment Share on other sites More sharing options...
curlysir Posted December 7, 2010 Report Share Posted December 7, 2010 Has anyone confirmed what this update actually contains? I am scheduled to have the update December 9, 2010. I will post the Sync report after it is done. I suspect that it will update the system to the same as what the newly arriving Edges have. Quote Link to comment Share on other sites More sharing options...
wilsons66604 Posted December 7, 2010 Author Report Share Posted December 7, 2010 I'm scheduled for the update the first thing tomorrow (Wed). I double checked with the tech...he has his cable! Quote Link to comment Share on other sites More sharing options...
tenstepn Posted December 7, 2010 Report Share Posted December 7, 2010 I'm scheduled for the update the first thing tomorrow (Wed). I double checked with the tech...he has his cable! Things are moving for a few of us I see. I just got the call from my dealer this morning...Errr I called them...they told me my new MFT/ Sync Module has come in...Should be an interesting day! I am going to sit in the service bay and test everything before I take possession of my Edge. If there is so much as a color off on the ambient lighting it is staying until I am satisfied I am getting what I paid for. Good luck to us all and remember to update this thread!!! Quote Link to comment Share on other sites More sharing options...
wilsons66604 Posted December 8, 2010 Author Report Share Posted December 8, 2010 Things are moving for a few of us I see. I just got the call from my dealer this morning...Errr I called them...they told me my new MFT/ Sync Module has come in...Should be an interesting day! I am going to sit in the service bay and test everything before I take possession of my Edge. If there is so much as a color off on the ambient lighting it is staying until I am satisfied I am getting what I paid for. Good luck to us all and remember to update this thread!!! My guess is that you aren't getting a new module. The official update is going to bring your bricked one back to life. Either way, Good Luck!! Quote Link to comment Share on other sites More sharing options...
tenstepn Posted December 8, 2010 Report Share Posted December 8, 2010 My guess is that you aren't getting a new module. The official update is going to bring your bricked one back to life. Either way, Good Luck!! I hope you're right...I really don't want them tearing the thing up for a software fix! I better have all the updated numbers before I pick it up as well...the last thing I want to happen is for them to install a new module without the update! That would be my luck! And good luck to you tomorrow, just report back ASAP! Quote Link to comment Share on other sites More sharing options...
tenstepn Posted December 8, 2010 Report Share Posted December 8, 2010 My guess is that you aren't getting a new module. The official update is going to bring your bricked one back to life. Either way, Good Luck!! Did your dealer happen to tell you how long this would take?? Not that I am anxious or anything, but it sure will be nice to have my Edge back...The Fusion SEL I have is a nice car, but the Edge is just so much nicer...minus the MFT issues! Quote Link to comment Share on other sites More sharing options...
wilsons66604 Posted December 8, 2010 Author Report Share Posted December 8, 2010 Ford's server in Dearborn is having troubles today. They were unable to complete the update on my Edge. They say my system is the same as it was when I brought it in. FORD'S SYNC team: Kinda like a bunch of monkeys f#@king a football Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.