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2011 Edge major defect


overthe edge

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As I mentioned on another post, this is from my sync page... but I haven't had the vehicle delivered yet.

 

I'll be sure to update when I do get it in the near future.

 

Sync VersionSYNC GEN 2

Confirmed installations

BT4T-14D546-AG

BT4T-14F496-AG

BT4T-14F497-AG

SYNC compatible software

BT4T-14F603-AG

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I also have a similar problem with my Edge 2011. And the problem is not static, it evolves in one way or the other !

 

Started with an issue with Voice recognition not working when the radio was on. Then the problem simply disappear by magic. Now, I'm not able to pair by Black Berry anymore. The pairing starts, the number appears on the screen and then a message says that the pairing failed.

 

I have talked to the Operation Manager at my dealer in Montreal. The guy got instruction from Ford not to attempt any software/Firmware update until further notice. The update could actually make it worse. He hopes (and I hope as well!) that a bulletin from Ford will come shortly with instructions on how to update the system.

 

Annoying indeed...

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As I mentioned on another post, this is from my sync page... but I haven't had the vehicle delivered yet.

 

I'll be sure to update when I do get it in the near future.

 

Sync VersionSYNC GEN 2

Confirmed installations

BT4T-14D546-AG

BT4T-14F496-AG

BT4T-14F497-AG

SYNC compatible software

BT4T-14F603-AG

 

 

Same as our Sport which we picked up last week. Everything seems ok (ish) with the exception of talking on our cell via bluetooth (pairs but audio in completely scrambled) and we had 1 Sync reboot to date.

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I am sorry to hear your problems Pinkedge.

Have you logged into the syncmyride.com site yet? I am just wondering it says your software revisions are. Could you please log in there and post what software revs you do have on your system. I am wondering if some of the newer cars have newer versions that are giving issue. Here is the list of my software and mine has never been updated, never shown problems and car was built in August/September timeframe (cant remember exactly).

 

Confirmed installations

BT4T-14D545-BA

BT4T-14D546-AD

BT4T-14F496-AD

BT4T-14F497-AD

SYNC compatible software

BT4T-14F603-AD

 

Waiting to download 0 items.

 

I would like to check the software rev. but it now has a new unprogramable module and No software; and it is still at the Dealer's Service Dept.

 

I Still have a DEAD EDGE going on 3 weeks in Service Dept. at FORD and NO FIX.......

 

Service Advisor called and said Ford is on a Fishing Expedition and does not know how to fix it!!!

 

Pretty Sad for a $43K vehicle!!! :censored::banghead:

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  • 4 weeks later...

I would like to check the software rev. but it now has a new unprogramable module and No software; and it is still at the Dealer's Service Dept.

 

I Still have a DEAD EDGE going on 3 weeks in Service Dept. at FORD and NO FIX.......

 

Service Advisor called and said Ford is on a Fishing Expedition and does not know how to fix it!!!

 

Pretty Sad for a $43K vehicle!!! :censored::banghead:

 

 

My Edge got updated at the dealer. No official instruction from Ford Head Office but they managed to update the whole Sync system.

Result: Awesome. Now everything is working as it should. Buetooth pairing is now working. GPS is announcing mileage in KM and not in Miles. French translation much better...

 

I'm now a satisfied customer. I live in Montreal, Canada.

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My Edge got updated at the dealer. No official instruction from Ford Head Office but they managed to update the whole Sync system.

Result: Awesome. Now everything is working as it should. Buetooth pairing is now working. GPS is announcing mileage in KM and not in Miles. French translation much better...

 

I'm now a satisfied customer. I live in Montreal, Canada.

 

 

Ditto....almost two weeks now for me since the update, and I am loving my ride once again! I knew things would get resolved!

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