My Sync is dead....

[tarponbeach]

Had a meeting today. Got in the car and tried no less than twenty times to do a voice navigation destination setup. Finally it worked after manually setting address. About ten miles into drive, stopped to pick something up. When I got back in the car, the screen was dead. No music, no nothing. Nada.

 

Continued on to meeting. Afterwards, pulled the fuse. Didn't work, Got home and pulled the red lead from battery. Waited a good hour or more. Reconnected it, and still nothing.

 

Called the dealership and spoke to the service manager who I am friendly with for almost twenty years. He informed me that almost every 11 Edge they have sold is starting to have this issue. He further informed me that they are awaiting a software fix for it. I asked him how it will be installed since the screen and all functionality is disabled. He didn't have an answer.

 

I am beginning to wonder of maybe there might be a class action suit brewing here. After all, I am simply not getting what I paid for. That, to me, is breach of contract. What say you?

 

Actually, a breach of warranty....and yes, this has all the makings of a class action. Unfortunately, only the lead plaintiff and the attorneys usually get most of the benefit of class actions. Probably better to pursue your State's lemon law. The HVAC (Heat / AC) lack of functionality when SYNC dies should qualify in many States. If loss of Radio, Nav, etc. were the only malfunctions, it would be harder to prove that these defects materially diminished the vehicle's value and fitness for it's intended use. I would bet that Ford is regretting including the climate system in SYNC, as this inclusion pushes the defect into many State's Lemon Law territory.

[tenstepn]

I'm glad that there is now some kind of official acknowledgment for these issues.

How did you hear about this ?

Is there someplace where we can see the TSB?

 

I'll second that - how did you find out - my dealer has no further information for me....computer on backorder, no ETA.

 

Shed some light on this PLEASE!

[lowesdell]

I forgot to add that the service department did not look at this issue. In the St. Louis Area they have a technician that specializes in Sync and travels between the dealerships in the area to address Sync only issues...I thought that was interesting. A dedicated Sync tech...would love to talk to this guy.

 

 

tenstepn,

 

I am in St. Louis, too. The guy I have neen communicating with in the service Dept at my dealer, Cerame, has the title "Ford registered Sync specialist" but I don't know if he goes dealer to dealer. He said Ford is aware and is working on problems, and to check back with him for updates.

 

I have an SEL from the beginning of October. Problems are few and intermittent and just slightly annoying. Love the car otherwise.

[revOevoM]

I'm glad that there is now some kind of official acknowledgment for these issues.

How did you hear about this ?

Is there someplace where we can see the TSB?

I'll second that - how did you find out - my dealer has no further information for me....computer on backorder, no ETA.

 

Shed some light on this PLEASE!

All I know is that the TSB was issued (note it's not a recall, just a TSB). Is anyone out there with access to tech bulletins able to confirm? Dealers should have this info.

[tenstepn]

tenstepn,

 

I am in St. Louis, too. The guy I have neen communicating with in the service Dept at my dealer, Cerame, has the title "Ford registered Sync specialist" but I don't know if he goes dealer to dealer. He said Ford is aware and is working on problems, and to check back with him for updates.

 

I have an SEL from the beginning of October. Problems are few and intermittent and just slightly annoying. Love the car otherwise.

 

Can you confirm the TSB with this guy? I think he does travel around the metro area based on what my dealer (Dave Sinclair Ford) told me...they have ONE specialist in this area...has to be him.

 

Thanks,

Brian

[Waldo]

TSB 10-24-9 was just published on Friday. It states:

 

Some 2011 Edge and MKX vehicles may experience various concerns with MyFord Touch and MyLincoln Touch Systems that include the following areas: Traffic, Direction and Information (TDI) calling wrong phone number, Travel Link subscription, voice recognition, phone pairing, address book downloads, intermittent touch screen inoperable conditions, SD card fault, screen reboots, performing system maintenance, navigation set in kilometers/voice communicates in miles, and reverse camera scrolling display. To correct these conditions the APIM will need to be reprogrammed.

[wilsons66604]

TSB 10-24-9 was just published on Friday. It states:

 

Some 2011 Edge and MKX vehicles may experience various concerns with MyFord Touch and MyLincoln Touch Systems that include the following areas: Traffic, Direction and Information (TDI) calling wrong phone number, Travel Link subscription, voice recognition, phone pairing, address book downloads, intermittent touch screen inoperable conditions, SD card fault, screen reboots, performing system maintenance, navigation set in kilometers/voice communicates in miles, and reverse camera scrolling display. To correct these conditions the APIM will need to be reprogrammed.

 

Thanks Waldo!

If anyone gets this service, let us know how it went.

Edited December 6, 2010 by wilsons66604

[lowesdell]

Can you confirm the TSB with this guy? I think he does travel around the metro area based on what my dealer (Dave Sinclair Ford) told me...they have ONE specialist in this area...has to be him.

 

Thanks,

Brian

 

 

Brian/Tenstepn,

 

This guy only handles problems for Cerame, so not sure about the travelling guy.

 

They are installing the fix, but i told him I can wait since I want to make sure it doesn't make anything worse and since my problems are almost non-existent

[miket]

just got a call from sync services that the dealer has a fix will take it in friday hope it works :hyper:

[wilsons66604]

Taken mine in tomorrow ( Wednesday am )

Wish me luck

[tenstepn]

Taken mine in tomorrow ( Wednesday am )

Wish me luck

 

 

Good luck Wilson! Looking forward to your report! I should have something to add tonight as well! Hang tight everyone! Wilson, make sure you test the sh1t out of it before you drive it off the lot! I will not except anything less than fully functional, otherwise, they can keep it.

[tenstepn]

Brian/Tenstepn,

 

This guy only handles problems for Cerame, so not sure about the travelling guy.

 

They are installing the fix, but i told him I can wait since I want to make sure it doesn't make anything worse and since my problems are almost non-existent

 

 

Lowesdell, Full report is coming - I would wait as well until I see if this is going to blow up in our faces first! LOL

[pinkedge]

12/07/10: Hmmmm, well I did not get the call today as promised by Ford Corp Rep. Guess the TOOL is Ford cause once again NO FIX for the DEFECTIVE 2011 Ford Edge SYNC!!!

 

Still completely dead with unprogramable module replacement, no software, no cable fix, no tool fix and vehicle still at dealership service dept.

How many more lies can they come up with? I think I have heard and read all of Ford's excuses now going into the 4th week of them F ' ing with the car instead of making it right.

[pinkedge]

12/08/10: I started it through email: crcfmc@ford.com and here are phone #'s: (800)392-3673 or (866) 631-3788. The Rep is calling me tomorrow 12/09/10, to see how I am enjoying my fixed vehicle that is still at the Dealership in Folsom, CA, unfixed and no one has bothered to call as promised on 12/06/10 because some magic TOOL was going to fix it on 12/06/10. We need to get others to join us because this is now a Ford SYNC Scam; they knew these vehicles were defective when they sold them and just wanted to lock us all into Contracts!

[Waldo]

We need to get others to join us because this is now a Ford SYNC Scam; they knew these vehicles were defective when they sold them and just wanted to lock us all into Contracts!

 

 

I don't see the connection between your dealer screwing up the repair on one vehicle and a huge corporate scam. If they were all defective, they would all be defective. But clearly there are plenty of people that do not have major issues.

[pinkedge]

Well thanks to the supporters on this issue I got Ford Corp to admit there is a problem and the Dealership states there are now 600 Dealers trying to get this resolved. I spent time on the phone with Ford Corp and asked for them to be truthful and finally got an answer although reluctantly that SYNC defects are on more vehicles than just the one I have had in Service. I went to the Dealership and was told they only have a few days to fix because the California Lemon Law kicks in and Ford Corp will have no way out due to the law. We also discussed the fact that Ford was aware of the DEFECTIVE SYNC on the 2011 Edge and shipped them anyway. They were hoping to have a fix before any of them failed and would fix them as warranty issues.

[choff1138]

Well thanks to the supporters on this issue I got Ford Corp to admit there is a problem and the Dealership states there are now 600 Dealers trying to get this resolved. I spent time on the phone with Ford Corp and asked for them to be truthful and finally got an answer although reluctantly that SYNC defects are on more vehicles than just the one I have had in Service. I went to the Dealership and was told they only have a few days to fix because the California Lemon Law kicks in and Ford Corp will have no way out due to the law. We also discussed the fact that Ford was aware of the DEFECTIVE SYNC on the 2011 Edge and shipped them anyway. They were hoping to have a fix before any of them failed and would fix them as warranty issues.

 

OMG - really I am sorry that you are having such a shitty experience Pinkedge but really you do not have to post the exact goshdang f'ing thing on every stinkin thread. You suck. You are ruining the point of this forum to get out useful information out to all owners with different issues.

[pinkedge]

OMG - really I am sorry that you are having such a shitty experience Pinkedge but really you do not have to post the exact goshdang f'ing thing on every stinkin thread. You suck. You are ruining the point of this forum to get out useful information out to all owners with different issues.

 

 

And, who died and made you the forum Watcher? I have the right to post it in any and all of the DEFECTIVE SYNC 2011 FORD EDGE FORUMS to keep it alive until it is resolved!

Edited December 10, 2010 by pinkedge

[bret2028]

Bought an Edge 2011 SEL on October 23rd. Drove perfect for four weeks, nearly 45o miles. SYNC worked perfectly, easing bluetooth pairing with iphone 4. The coming back from the grocery store one day, screen rebooted and continued to do so.This was the error message:

/Users/brettbenner/Desktop/Screen shot 2010-11-30 at 8.19.23 PM.png

Took it into Galpin Ford here in LA which is the largest Ford dealership in the world. They said they hadn't seen this yet. That was last Tuesday. Today, the car was supposed to be ready. Needed the APIM replaced, and a software update they were waiting on. Today they informed me it would still be a couple of weeks. The service technician has been nice enough, but this is becoming truly maddening at this point. Apparently he said, this was now happening to other vehicles as well. How Ford couldn't of run this software through more extensive diagnostics is beyond me. Will update when I know more. In the meantime I told them the Honda civic they gave me as a loaner was no longer acceptable and I need a comparable vehicle to the 40K + car I just bought not four weeks ago. This is my first Ford having driven Toyotas for 12 years with never a problem. Contemplating selling the damn thing when I get it back.

[pinkedge]

Bought an Edge 2011 SEL on October 23rd. Drove perfect for four weeks, nearly 45o miles. SYNC worked perfectly, easing bluetooth pairing with iphone 4. The coming back from the grocery store one day, screen rebooted and continued to do so.This was the error message:

/Users/brettbenner/Desktop/Screen shot 2010-11-30 at 8.19.23 PM.png

Took it into Galpin Ford here in LA which is the largest Ford dealership in the world. They said they hadn't seen this yet. That was last Tuesday. Today, the car was supposed to be ready. Needed the APIM replaced, and a software update they were waiting on. Today they informed me it would still be a couple of weeks. The service technician has been nice enough, but this is becoming truly maddening at this point. Apparently he said, this was now happening to other vehicles as well. How Ford couldn't of run this software through more extensive diagnostics is beyond me. Will update when I know more. In the meantime I told them the Honda civic they gave me as a loaner was no longer acceptable and I need a comparable vehicle to the 40K + car I just bought not four weeks ago. This is my first Ford having driven Toyotas for 12 years with never a problem. Contemplating selling the damn thing when I get it back.

 

I wish you much luck. Mine completely died 25 days ago and has been at Dealership service since then. It had started acting up 10 before that and died 4 days after first service visit-attempt to correct. Here's more info of others sharing the same issues:

 

http://www.fordedgeforum.com/index.php?/topic/6181-ford-should-sync-themselves-for-selling-2011-edge-with-known-problems/

[Waldo]

Well thanks to the supporters on this issue I got Ford Corp to admit there is a problem and the Dealership states there are now 600 Dealers trying to get this resolved. I spent time on the phone with Ford Corp and asked for them to be truthful and finally got an answer although reluctantly that SYNC defects are on more vehicles than just the one I have had in Service. I went to the Dealership and was told they only have a few days to fix because the California Lemon Law kicks in and Ford Corp will have no way out due to the law. We also discussed the fact that Ford was aware of the DEFECTIVE SYNC on the 2011 Edge and shipped them anyway. They were hoping to have a fix before any of them failed and would fix them as warranty issues.

 

Ford (and every manufacturer of any goods) ship products knowing that a certain percentage of them will be defective. This isn't the aerospace industry, you don't need to spend the money to build parts that are so tight on tolerances that there is 0% chance any of them will fail.

 

This is the way business is done, it's all about managing the statistics. Ford might have underestimated the failure rate (based on testing and predictions) but that doesn't make it a scam.

[wilsons66604]

This isn't the aerospace industry, you don't need to spend the money to build parts that are so tight on tolerances that there is 0% chance any of them will fail.

Correct. It's not the aerospace industry. Many more lives are at stake here. The auto industry serves millions of people who stake their life on the quality of their car.

I would hate to be the driver of a new car who's brakes were almost to spec. I want a car with 0% chance of failures. Why would I expect anything else?

Would you be comfortable knowing that your car's brakes had a 95% chance of working?

Edited December 10, 2010 by wilsons66604

[uglymugs]

have a 2011 edge sport,500 miles.every thing was great till the performing maintanance started.now my phone wont pair.pulled fuse 29 and its working ok(for now).glad i found this forum to see its not just me.Pinkedge, you have every right to be pissed.you have a new car thats not running like a new car. keep up the fight.there have been many stop ships in oakville due to quality issues(not assembly,but parts,wether shortage or bad parts) the lots around the plant are now filling up again and when i asked about it i was told"something to do with the touch screen" Yes i work there in quality control(paint) and we take great pride in building a top notch vehicle.nothing pisses us off more than bad press due to vendor issues.this model launch is huge for us and ford and it sucks thats its gettin screwd up.our hours of production have been cut and that generally means parts or quality issues.lets hope ford motor company fixes this problem and fast..

[pinkedge]

have a 2011 edge sport,500 miles.every thing was great till the performing maintanance started.now my phone wont pair.pulled fuse 29 and its working ok(for now).glad i found this forum to see its not just me.Pinkedge, you have every right to be pissed.you have a new car thats not running like a new car. keep up the fight.there have been many stop ships in oakville due to quality issues(not assembly,but parts,wether shortage or bad parts) the lots around the plant are now filling up again and when i asked about it i was told"something to do with the touch screen" Yes i work there in quality control(paint) and we take great pride in building a top notch vehicle.nothing pisses us off more than bad press due to vendor issues.this model launch is huge for us and ford and it sucks thats its gettin screwd up.our hours of production have been cut and that generally means parts or quality issues.lets hope ford motor company fixes this problem and fast..

 

 

Thank-you. It is nice to have you a Ford employee admit there are defects. The non-believers may be lucky with their Edges for now but their time may be limited?

Let's hope not and hope this is resolved soon for ALL. And, just to note to all others I never said I hated the car "I just want it fixed and what I paid for as advertised".

[Waldo]

Would you be comfortable knowing that your car's breaks had a 95% chance of working?

 

Of course not. That's why Ford manages brake (not break, please) failures to much less than 5%. Ford also spends more money on critical systems like brakes and steering to reduce the failure rate. They spend comparably less on convenience features like MFT.

 

Would I be comfortable knowing that my car's brakes had a 95% chance of working? No way.

 

Would I be comfortable knowing that my bluetooth connection had a 95% chance of working? Absolutely.