Nav unit going out

[strokersix]

4500 miles on our 2010 Limited and the nav unit is going out on it....... back to the warranty dept again.

 

This is the third time for this thing. 1st- AC/heater core drain line not hooked to the exterior and soaked the carpets (all weather mats down and could not tell until vacuming) and 2nd- key pad for keyless entry went out and would not work.

 

I hope this isn't the start of a pattern for this thing..........

[Nomos]

4500 miles on our 2010 Limited and the nav unit is going out on it....... back to the warranty dept again.

 

This is the third time for this thing. 1st- AC/heater core drain line not hooked to the exterior and soaked the carpets (all weather mats down and could not tell until vacuming) and 2nd- key pad for keyless entry went out and would not work.

 

I hope this isn't the start of a pattern for this thing..........

 

 

Does your state have a lemon law? It basically just protects the buyer from a commitment to a bad vehicle. I had to sign a paper saying I had received my state's lemon law book at the dealer before I took possession.

[strokersix]

Does your state have a lemon law? It basically just protects the buyer from a commitment to a bad vehicle. I had to sign a paper saying I had received my state's lemon law book at the dealer before I took possession.

 

 

A lemon law primarily pertains to the same item being repaired more than 3 times, and all the other loop holes that will come along with it. Something tells me the lemon law would not come into effect for a faulty key pad on the door, or a 99 cent plastic elbow for the drain tube.

[akirby]

A lemon law primarily pertains to the same item being repaired more than 3 times, and all the other loop holes that will come along with it. Something tells me the lemon law would not come into effect for a faulty key pad on the door, or a 99 cent plastic elbow for the drain tube.

 

There are usually provisions for repeated different problems or total time out of service as well - depends on the state. Won't hurt to check it out just to be safe.

[jdangius]

4500 miles on our 2010 Limited and the nav unit is going out on it....... back to the warranty dept again.

 

This is the third time for this thing. 1st- AC/heater core drain line not hooked to the exterior and soaked the carpets (all weather mats down and could not tell until vacuming) and 2nd- key pad for keyless entry went out and would not work.

 

I hope this isn't the start of a pattern for this thing..........

 

I have the same model, but haven't had any problems.

 

I am a loyal Ford customer who has owned several trucks, two Explorers, and now my Edge. I have developed a good relationship with my current dealer and am confident they will do nearly anything to make things right.

 

My suggestion is to work with them until your problems are fixed. Believe me, they want to make you happy and take care of you.

 

The key is to be professional in your dealings with the dealer. I say this because one time I had a service on a truck where the mechanic neglected to fully screw back on a transmission drain plug. I ended up having to call a tow truck. The dealership fixed everything, gave me a loaner and paid for the tow.

 

I was grateful for the good service. Interestingly, the service manager told me how grateful he was of my good demeanor and of how so many people throw fits and yell at him when the inevitable glitches occur in everyday business. The fact is, problems happen in business; it's how you deal with them is what counts. I own a small business in a small community and try to fix problems when my clients are disappointed. It's all a matter of perspective; if my car causes me inconvenience, I am thankful that is my biggest problem of the day. Good luck and keep at it.

 

John