99jhawk Posted Saturday at 07:25 PM Report Share Posted Saturday at 07:25 PM Thought I'd share a warranty experience that might help others on the forum. I recently had a service issue where I was out of warranty coverage based on years, but under on mileage. I informed the Service Advisor that I planned on engaging Ford Customer Service on some possible "goodwill" since I've had success with other OEMs on this. Out of this discussion, the Service Advisor and Service Manager took this up on my behalf, noting that Ford offers "After Warranty Assistance" for up to 7 years from the vehicle delivery date. Basically, if you fall into a situation like this, Ford can review the issue, along with taking into account your vehicle purchase history, service history, etc. and come up with a customer "score". Based on your score, they may offer assistance (i.e. reduce the repair cost). For my particular situation, Ford covered 40% of the repair. I'm not sure this type of assistance is always available, but if you find yourself in a similar situation, you might initiate a nice, polite, respectful discussion with your Service Advisor to see if your situation might qualify. It never hurts to ask! Good Luck! 1 2 Quote Link to comment Share on other sites More sharing options...
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