Ford Pass problem

[Tim1983]

I bought a 2020 Ford Edge a couple weeks ago...I can't connect to Ford Pass and the Modem ESN doesn't show up in the settings...how can I get the modem to show up so I can connect?

[dabangsta]

When I did this on the used 2019 I purchased, I first did a master reset to get rid of the previous owners access to the vehicle. Since I had an account and FordPass app already for another car, I just added a new car, scanned the VIN tag in the drivers door opening (or you can manually input it), and accepted in the vehicles screen. I don't remember needing to get any other information from the SYNC system on the car.

[Tim1983]

I did the Master Reset a few times..when i try and connect to the app it tells me try again later and no modem number appears so there is nothing to connect to..I saw a video on YouTube that told what fuse to pull out to reset it but still nothing ( if I even pulled the correct fuse)

[enigma-2]

Pulled this off web AI on the subject 

 

If your FordPass app isn't displaying the Modem ESN in the settings, it likely means your vehicle's connectivity settings aren't activated, the modem might be faulty, or there could be a software issue; check your vehicle's SYNC screen settings to ensure connectivity is turned on, try restarting your vehicle, and if the issue persists, contact your Ford dealer to check for any software updates or potential modem issues;. 

 

Here are a few steps to troubleshoot:

• Check Vehicle Settings:

  • Access your vehicle's SYNC screen. 
  • Navigate to "Settings" > "Vehicle". 
  • Verify that "FordPass Connect" or "Connectivity Settings" are enabled. 
     
• Restart Vehicle:

  • Turn off your vehicle completely. 
  • Wait a few minutes. 
  • Restart the vehicle and check the FordPass app again. 
     
• Check for Software Updates:

  • Access the SYNC screen settings. 
  • Look for a software update option and apply any available updates. 
     
• Contact Ford Dealer:

  • If the issue persists, reach out to your local Ford dealer. 
  • They can diagnose the problem further, potentially checking for a faulty modem or performing a software reset. 

Key points to remember:

• ESN stands for Electronic Serial Number: which uniquely identifies your vehicle's modem. 
• If you can't find the ESN on your SYNC screen, it might indicate that the modem isn't activated or there's a connectivity issue. 
• Some Ford vehicles require you to explicitly activate the FordPass Connect feature in your vehicle settings before it will appear in the FordPass app.

[redden18]

 

Since you are not an original user of FordPass it may be worth to ask previous owner if they used FordPass and if they do, ask them to remove vehicle from their and authorized users account's.

It may be worth to do this the day before you try the rest of this, as this action needs to process through the Ford system.

In some cases, it may be necessary to manually remove the vehicle from the Ford Owner account.

 

After that try this:

 

Reauthorization of FordPass Connect TCU.

This procedure is meant to help users who have feature or connectivity issues with their FordPass application
and/or Telematics Control Unit (TCU).

FordPass Phone Application:
Open the app on all phones.
 Delete the vehicle from the account on the secondary user’s phone, close the app, delete the app from
the phone, reboot the phone.
 On the primary phone delete the vehicle from the account, close the app, delete the app from the phone,
reboot the phone.
 DO NOT install FordPass at this time on the phones.

Sync Vehicle Application:
Remove both phones from the vehicle.
 Remove the vehicle pairing from both phones. Reboot the phones. (It is important to reboot the phones
to clear the cache of all instances of the BT pairing.)
 Now that both phones do not have FordPass installed, go to the vehicle and perform a Master Reset of
the Sync APIM.
o Select Settings in bottom feature bar on the SYNC 3 touchscreen.
o Select General.
o Scroll down to Master Reset.
o Select Master Reset.
o Select Continue on the pop-up message.
o The Sync APIM will reboot. This will take several minutes.
 Once the APIM comes up and has finished booting and loading maps, pair the primary user’s phone ONLY
to the vehicle.

FordPass Application Installation:
Once the phone is paired and the contacts download, etc., you may proceed with installing FordPass on the
primary cell phone ONLY.
 Once FordPass is loaded, sign into the app.
 First check that the vehicle is NOT listed on the account. If it is, then the vehicle will need to be deleted.
 If the vehicle is not listed, add the vehicle to the account following the instructions in the FordPass app.

Reauthorization of FordPass:
Now it is time to authorize the modem…
 Start the vehicle. The vehicle MUST be running to complete the authorization.
 Select “Activate Vehicle” and wait for the app response to say the authorization is pending.

 Watch the APIM for the authorization prompt. Select “Yes”.

DO NOT try to authorize the vehicle multiple times, this will just mess things up.

You should receive a message in the FordPass app stating that the authorization is pending.

If you get a ‘Unable to authorize’ or ‘Authorization not available’ message, then the Ford servers have an issue and there is
nothing you can do at this point. It usually takes a day for them to come back. (Weekends are the worst times for this.)

 Once the message appears on the APIM to authorize, confirm you want to authorize. If the message takes
more than about 5 minutes, turn off the vehicle and open and close the door to ensure that the APIM
powers down. Restart the vehicle. Wait for the message… authorize the vehicle.
 The FordPass app should reflect the vehicle is authorized and start populating the features. You should
receive a message in the FordPass app the vehicle is authorized. If you do not receive the messages, then
the Ford servers are very busy or there is an issue with the account.
 Once this is completed, shut down the vehicle for 15 minutes or so.
 You may now add the secondary user’s phone to the vehicle and to FordPass if desired. Do NOT attempt
to authorize the vehicle from the secondary user’s phone.

Edited January 22 by redden18