Special Service Message 53089 - Vehicles Equipped with SYNC4 - Intermittent Symptoms After All Available Software Updates Performed - Awareness of Solutions Being Developed

[Haz]

SSM 53089 - Vehicles Equipped with SYNC4 - Intermittent Symptoms After All Available Software Updates Performed - Awareness of Solutions Being Developed

 

Some vehicles equipped with SYNC4 may exhibit one or more of the following symptoms after all currently available accessory protocol interface module (APIM) software updates have been performed.

- General system performance, stability, and intermittent system reboots.
- Intermittent Wireless CarPlay or Android Auto function.
- Phone related concerns with intermittent No Audio or Static.
- Navigation/global positioning system (GPS) related concerns through CarPlay and Android Auto.
- Alexa function consistency and stability.

These symptoms may be due to the software in the APIM. Replacing the APIM will not resolve these symptoms for the customer. Before returning the vehicle to the customer, review the procedures within Workshop Manual, Section 415-00 and ensure the latest APIM software is installed. Refer to General Service Bulletin (GSB) 23-7146 for help determining the latest available level of software.

IMPORTANT: some module software updates will only display as available on Ford Diagnosis and Repair System (FDRS) after prerequisite modules are updated. This may require the technician to update certain modules multiple times during the service visit, before the latest APIM software is accessible in FDRS.

If symptoms continue after latest APIM software has been installed, inform customers that Ford is working on additional software enhancements which are expected to be delivered over-the-air (OTA) in Q1 2025. Software will update automatically if vehicle connectivity is enabled in the vehicle's settings. Schedule a service visit for customers who have disabled vehicle connectivity or who report that they did not receive the update in late Q1 2025. Monitor OASIS for additional information.

 

 

[STBEAST]

Thanks, Haz! My 2024 Edge has been having the phone issue and 2-4 times it has locked up. Once or twice, it did a reboot and when it locked up, I held down the power button and fast forward button (about 7 seconds) to do a manual reboot.

When I have the phone issue (which is very random) I hang up and call back, and it seems to work fine.

I don't use Car Play so I don't have that issue. 

Also when I transition from one screen to another, for example from navigation to music, I will sometimes get a buzzing sound about one to two seconds long. 

 

Overall the system seems to be working ok and none of it is life threatening, other than the fact it is a bit irritating and should not be happening to a new vehicle. 

I am glad to hear they are working on a fix!