Did Ford fix the torque converter issue?

[JohnCT]

I joined an Edge FB group, and there are several posts a day from people with torque converter issues either shudding or outright failures.  Most of these seem to be affecting cars 2020 and earlier, so my question is whether Ford fixed the problem like they did with the coolant intrusion on 2018 and older 2.0 Ecos.  I realize that cars newer than 2020 might still be in warranty so there might be less people complaining about them.

 

I had an 09 and the only problem I had in 160K miles was a bad PTU, but my understanding is that the newer Edges don't use the same 6 speed as my 09 did.

 

My buddy is looking at a 2.0L 2022 AWD and tends to keep cars for a long time so he's concerned.  Thanks for any insight.

 

John

[dabangsta]

2022 will have the 8F35, there are some TSBs for them, but most are not for 2022. There is 21-2081 (21-2389) that is 2019-2021 Edge 8f35 shudder/jerk at low (under 35 mph) speeds.

 

I do wish I knew about that one when I picked up my 2019 with 1000 miles left on warranty, I might need tot ake it and pay that 1 hour labor to get the strategy reprogram done, as that is the biggest/only gripe from the usual driver of the car (my wife).

[Billiam]

2 hours ago, JohnCT said:

I joined an Edge FB group, and there are several posts a day from people with torque converter issues either shudding or outright failures.  Most of these seem to be affecting cars 2020 and earlier, so my question is whether Ford fixed the problem like they did with the coolant intrusion on 2018 and older 2.0 Ecos.  I realize that cars newer than 2020 might still be in warranty so there might be less people complaining about them.

 

I had an 09 and the only problem I had in 160K miles was a bad PTU, but my understanding is that the newer Edges don't use the same 6 speed as my 09 did.

 

My buddy is looking at a 2.0L 2022 AWD and tends to keep cars for a long time so he's concerned.  Thanks for any insight.

 

John

My wife's 2019 Edge's torque convertor went out at 59,890 miles. It started shuttering at 25, then it went to 35 and then 45 and on up it kept going, to the point we felt it while driving on the highway at 70 mph. We had issues with the purge valve, and it was acting similar to that, but a little different, so we assumed it was something along those lines.... until I was reading where others were talking about their torque convertors going out and how the car was acting. We took it in, and the dealership said it was the torque convertor and they replaced it under warranty. Not sure why they don't have a recall on these, but I feel like Ford should have a recall on these and the transmission. I was told some of the 2019 transmissions have a recall. We are still having transmission issues and it's back in the shop (at the dealership). My wife loves the car, but we are not having very good luck with this one...

[JohnCT]

16 hours ago, Billiam said:

 Not sure why they don't have a recall on these, but I feel like Ford should have a recall on these and the transmission. I was told some of the 2019 transmissions have a recall. 

 

What's frustrating is that Ford always manages to build some sort of time bomb in just about every vehicle they make, and it takes too long for them to fix it if ever.

 

I called a buddy this morning who has an in at a Ford dealer, and he's going to try to get some information whether the converter and trans issues on these have been fixed.  BTW, my son's 2019 Subaru Ascent spit the CVT out of warranty, but it turns out the warranty was extended supposedly from a class action suit, but in any case, the $8000 CVT job was done at no charge.

 

I told my buddy if he does buy the Edge, unload it before the warranty is up.  The car he's looking at is a Certified car, so it comes with an extended warranty.

 

John

[BigBird16]

I know this post was a few months ago, but I just came across it while researching torque converters for my 2020 edge titanium awd. We are out of warranty but just spend $1600 on new wheel sensors that the dealership told us would fix the shuddering issue. Well, it didn’t. And now we are told it’s the torque converter and the quote is $1,000 plus. Vehicle has about 65,000miles on it

Edited September 5, 2024 by BigBird16
Wrong year of my vehicle

[10RDA]

The torque converter just went on my ‘22 Edge at 33,000 miles. Under warranty but they say it will take two to three weeks to fix — very aggravating.

Nick W

[D Randall]

My 2019 Edge was experiencing the shudder at low speeds. My mechanic notified me of the service bulletin regarding reprogramming the trans to help the problem. I took the Edge to the Ford Dealership who said it was the torque converter and not the programming. They said that replacing the torque converter would cost $2500 to $5000 and to replace the trans would cost $7000 to $9000. They also said that the torque converter was on backorder and they didn't know when it would be available. The service advisor apologized and asked me to give her a good review when the survey was sent to me. I went to a private transmission service company who confirmed the torque converter was the culprit. They also said that the torque converter was on backorder but were able to get it in 2 weeks. Total cost so far to fix the torque converter will be $3500. My Edge is only 5 yrs old. Will Ford help to cover some of these costs?

[ks19edge]

2019 Edge here - had the reprogramming done which didn't help the low-speed shuddering much. I really like my Edge though. My question is - is this limited to the Ecoboost models or all models of Edge?

[KarenB]

I have a 2019 Edge, 45,000 miles, and it started to shudder/jerk when accelerating about a month before the warranty was up.  Brought it to dealer.  They reset the software.  As everyone has mentioned, that didn't fix the issue.  I brought it back.  That time they told me they didnt feel the jerking.  Now, I am out of warranty, but its getting worse.  Will Ford cover since it started before the warranty expired?  I plan to bring it to a different dealer service department and hopefully they do not gaslight me as well. 

[Food_Edge]

I own a 2020 Ford Edge Sport, and for the past eight months, I have been experiencing a jerking motion when accelerating. I have taken my vehicle to multiple Ford dealerships for this issue, and today, one of them diagnosed the issue as a faulty torque converter that needs to be replaced at a cost of $3,500. Unfortunately, my warranty expired just 2,000 miles ago, and my vehicle currently has only 62,008 miles.

 

Given the numerous similar complaints I have come across, Ford needs to investigate why this issue is so common. I purchased my vehicle brand new and have consistently followed all recommended maintenance packages. It is extremely frustrating to experience such a significant mechanical failure so early in the vehicles lifespan.

[Shay09]

I have a 2020 Ford Edge Titanium. I purchased it brand new from the dealership less than 500 miles on it because it had to be driven from Virginia to me. I have Less than 65,000 miles on it and it's been sputtering. I took it to the dealership, and they told me it's the torque converter and that it will cost me almost $4000 to fix it. It's not even 5 years old yet and it needs transmission work. This is crazy. This isn't my first Ford, I have been in the Ford family for many years, but this is the first time I've had transmission issues at all. The Ford Motor company is no help, dealership is no help, I cannot find the part at any local parts place. So Ford doesn't want to fix the issue but doesn't want me to get the parts either to let another mechanic fix it at a more reasonable price. I am going to report it to the news media, someone needs to report them if they are having these many issues with their vehicles. It is sad to say, I will never buy another Ford again, it's a shame because it's my third one. I will also never recommend a Ford to anyone else. 

[1004ron]

15 hours ago, Shay09 said:

I have a 2020 Ford Edge Titanium. I purchased it brand new from the dealership less than 500 miles on it because it had to be driven from Virginia to me. I have Less than 65,000 miles on it and it's been sputtering. I took it to the dealership, and they told me it's the torque converter and that it will cost me almost $4000 to fix it. It's not even 5 years old yet and it needs transmission work. This is crazy. This isn't my first Ford, I have been in the Ford family for many years, but this is the first time I've had transmission issues at all. The Ford Motor company is no help, dealership is no help, I cannot find the part at any local parts place. So Ford doesn't want to fix the issue but doesn't want me to get the parts either to let another mechanic fix it at a more reasonable price. I am going to report it to the news media, someone needs to report them if they are having these many issues with their vehicles. It is sad to say, I will never buy another Ford again, it's a shame because it's my third one. I will also never recommend a Ford to anyone else. 

Welcome.

 

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[Jen W.]

I have a 2018 Ford Edge SE and it's been a wild ride. At 58,000 miles (still under warranty) the engine had to be completely rebuilt and that should have been the first sign of issues. The next year the radiator was damaged and had to be replaced. Then at around 110,000 miles (JUST after my extended warranty ran out) it started showing signs of transmission problems. The transmission and torque convertor both need to be replaced. Just for the transmission Ford wanted to charge me $7500. I took it to a private mechanic who should be able to replace both for around $6000. I just hope the new transmission and torque convertor will last me at least another 50,000 miles (with nothing else major going wrong) before I have to junk the car and get a new one. Symptoms were shuddering at around 25mph and again at around 45mph, sluggish acceleration (sometimes no power in acceleration) and then advanced sign was complete front end shaking and vibrating (as if the engine was going to fall out and car would stall) when idol (stop signs, red lights, traffic).