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Service Awareness Newsletter - 2020-2024 Edge Windshield Wiper Motor


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From Ford's Service Awareness Newsletter for Dealership Service personnel... 

 

2020-2024 Edge Wiper Motor Warranty
Ford warranty has experienced several wiper motor replacement warranty claims that were the result of stripped wiper motor gears. It has been shown that wiper motor gears can strip as a result of customers improperly lifting up the wiper arms off of the windshield or manually pulling the wiper arms while the vehicle ignition is on. The Owner's Manual advises customers that the vehicle should be off before replacing the front wiper blades and has also recently been updated to caution customers to not manually move the wiper arms when the ignition is on or in accessory mode as this could damage the wiper motor. Stripped wiper motors will exhibit a grinding noise from the wiper motor with no wiper blade movement when turned on.

 

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