Haz Posted November 28, 2023 Report Share Posted November 28, 2023 (edited) Supplement #2 Highlights Eligibility expanded to additional 2013 & 2014 Edge/MKX vehicles; Refunds for past owner-paid repairs to expanded vehicle population available through December 31, 2023 expiration date. Document download links to Notification Letter examples being sent to Owners of the incrementally expanded population of Edge & MKX vehicles> Customer Satisfaction Program 13N02 Supplement #2 - Ford Owner Letter - 11-27-2023.pdf Customer Satisfaction Program 13N02 Supplement #2 - Lincoln Owner Letter - 11-27-2023.pdf Link to original Forum post on Field Service Action 13N02 and extensive discussion on Forum member 13N02/Brake Booster experiences Edited February 22 by Haz 1 Quote Link to comment Share on other sites More sharing options...
Haz Posted February 22 Author Report Share Posted February 22 (edited) Supplement #3 Highlights Updated letters to owners of incremental population 2013 & 2014 Edge/MKX vehicles will be mailed the week of March 18, 2024. Refunds for past owner-paid repairs to incremental population of 2013 & 2014 Edge/MKX vehicles extended to April 30, 2024. Document download links to samples of updated letter being sent to Owners of the incremental population of 2013 & 2014 Edge/MKX vehicles> Customer Satisfaction Program 13N02 Supplement #3 - Ford Owner Letter - March 2024.pdf Customer Satisfaction Program 13N02 Supplement #3 - Lincoln Owner Letter - March 2024.pdf Link to original Forum post on Field Service Action 13N02 and extensive discussion on Forum member 13N02/Brake Booster experiences Edited March 12 by Haz Missing images restored on 03/12/2024 2 Quote Link to comment Share on other sites More sharing options...
Haz Posted February 23 Author Report Share Posted February 23 (edited) Canadian 2013 & 2014 Edge/MKX owners also benefit from CSP 13N02's extended Refund Program for owner-paid Brake Boost repairs... Document download link> Canada Customer Satisfaction Program 13N02 Supplement #2 - Owner Letter - March 2024.pdf Edited March 12 by Haz Missing images restored on 03/12/2024 1 Quote Link to comment Share on other sites More sharing options...
Edge Guide Posted March 11 Report Share Posted March 11 In regard to the links for the two above posts not working, the files don't exist on the server....not sure what happened to them. 1 Quote Link to comment Share on other sites More sharing options...
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