Over Edge Posted November 17, 2023 Report Share Posted November 17, 2023 New Member, Was trying to post in Sync Forum but it is greyed out. Purchased a 2023 brand new from dealer. While I was sleeping the vehicle did a auto update to Sync. I am now at the latest level no further updates are available. I received no error messages after the update however features such as add a profile, on display temperature dial etc did not come across. Worked with a excellent Sync Support person over a hour and they said take it to the dealer. Dealer unable to resolve and said they opened a ticket with a FSP ? and will call me back when they have a direction. 3 weeks later no call. Called Sync support they said the ticket was closed and asked if I ever took it to a dealer. They say I need to stay on the dealer and make sure they resolve the issue. Dealer says they have to wait for FSP ? I have been in IT Hardware support for over 20 years, now retired and do not want to play these games. If a code update is partially successful or fails you have to back level the code and try again, if that is not possible you remote in and manually update failing modules, if that does not work you replace hardware. I really do not want to spend weeks and months badgering people to resolve a issue any suggestions ? Quote Link to comment Share on other sites More sharing options...
Jdw Posted December 17, 2023 Report Share Posted December 17, 2023 Hi , were you able to get any results? I have been having ongoing issues with my sync……no updates ever received, many phone/chat with Ford Support, several times to dealership, no results yet……this has been going for 1yr now……..2021 edge……..always same reply waiting on ford tech for direction……..agree with you, should be a simple repair……software/hardware. They have changed my apim twice now and going in for second replacement tcu module tomorrow……..fingered crossed!!! My software was last updated Aug 2022!! Good luck Quote Link to comment Share on other sites More sharing options...
Over Edge Posted December 27, 2023 Author Report Share Posted December 27, 2023 Worked with Sync support on my case and finally got a call saying they have a fix. Appointment made Mid January. We will see 1 Quote Link to comment Share on other sites More sharing options...
Jdw Posted December 27, 2023 Report Share Posted December 27, 2023 Thanks for the update…….hopefully your issue gets fixed. As for me, the dealer had ordered wrong tcu module so my Dec 18 service appt was a waste of time……new correct tcu reordered guessing first week of Jan before it is installed and if it fixes my issues. 2 Quote Link to comment Share on other sites More sharing options...
Over Edge Posted January 10 Author Report Share Posted January 10 Update on yesterday’s appointment. The dealer says they worked with a Ford FE yesterday and nothing is missing from the update . However if I look at the update description provided on the screen of MY Edge it says the personal profile is a part of it. I will post another thread and see if anyone has the update. So nothing was done and nothing was resolved Quote Link to comment Share on other sites More sharing options...
Jdw Posted January 10 Report Share Posted January 10 Thanks for posting update…….still waiting on my new tcu to arrive at dealer……on order since Dec 18!…….will update results Quote Link to comment Share on other sites More sharing options...
Jdw Posted April 4 Report Share Posted April 4 Updated: Finally between local Tech and Ford tech, they were able to manually update my sync 4a to the latest levels…….have to wait till next OTA update to see if I receive it. 1 1 Quote Link to comment Share on other sites More sharing options...
Over Edge Posted April 4 Author Report Share Posted April 4 Glad they got you going. For now I have OTA disabled as I want control over changes to my vehicle. Seems if there is a OTA issue, question or problem the various support teams at Ford can’t seem to agree on what is normal after the update. They can’t agree or tell you which new software features should be on your vehicle after the update is applied, even when given your VIN they still can’t figure it out as the update description is vague and generic to all models. Quote Link to comment Share on other sites More sharing options...
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