Watrat Posted September 12, 2023 Report Share Posted September 12, 2023 Good evening. Have a 2019 Ford Edge SEL and for the first time since I bought the car the sync screen rebooted as I started the car and then eventually went black. I tried shutting off car and opening door for a minute or so but still black screen. Waited a half hour and it came back on. Now two things are happening either the reverse camera stays on all the time or the screen doesn’t shut off after I stop and exit car. Have done a couple of soft reboots and it gets me out of the reverse camera screen. Just wondering if there is anything I can do on my own before calling dealer. Quote Link to comment Share on other sites More sharing options...
dabangsta Posted September 12, 2023 Report Share Posted September 12, 2023 What version of the software do you have? There was a new release within the last week that seems to fix some related issues. I had rev 22251 and I was in denial about other people posting about the screen going black but still playing last input. But it eventually happened to me numerous times. I did the "soft reset" (which is pressing seek up (=>) and power at the same time) until it reset. That fixed it, but it would happen again within a day or 2, sometimes in the same drive cycle. I checked the OTA updates and didn't show one, but the Ford support page did (23188) and I did the update via a USB drive and so far no black screens again. Some other users think that the black screen was related to temperature, I didn't see it when ambient temps were in the 110's and interior temps in excess of 140 degrees, but a bit later when it cooled off to around 100. 1 Quote Link to comment Share on other sites More sharing options...
waflyboy Posted October 27, 2023 Report Share Posted October 27, 2023 Hi there, I just started experiencing some similar symptoms with the black screen. It looks like my Edge is doing a software update over wifi now. Hopefully that fixes the problem. Will let you know. 2019 Edge Titanium AWD Quote Link to comment Share on other sites More sharing options...
Daisymom Posted October 27, 2023 Report Share Posted October 27, 2023 2013 Ford Edge Sport 70k miles. Suddenly/recently: Same symptoms. Black screen. SYNC performing system maintenance. Sometimes everything is fine, others black screen or faded FORD emblem. No access to radio, phone or back up camera. Did a Master reset but still happening. Do I need to replace the APIM as others have suggested? What does that cost? Quote Link to comment Share on other sites More sharing options...
Grizzly20 Posted October 28, 2023 Report Share Posted October 28, 2023 to fix the problem hit right seek and power button until the ST symbol comes up this is a hard reboot for the head unit and this works on most newer ford stereos. I have this happen multiple times on all my 3 2020 edge st, explorer st, and mustang gt Quote Link to comment Share on other sites More sharing options...
waflyboy Posted November 27, 2023 Report Share Posted November 27, 2023 To update: issued has not recurred since software update about a month ago. 2 1 Quote Link to comment Share on other sites More sharing options...
MAC27852 Posted March 16 Report Share Posted March 16 2011 ford edge black screen vin 2FMDK3JCBBA83507 ANY ANSWERS ON HOW TO FIX Quote Link to comment Share on other sites More sharing options...
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