23nautilus Posted August 10, 2023 Report Share Posted August 10, 2023 I have less than 450 miles on my new 2023 Lincoln Nautilus (Build on the Edge platform). I listen to music strictly through the use of a USB thumb drive. After several songs, numerous songs or many songs (varies) the SYNC 4 system locks up and flashes the message THE MEDIA FILE IS NOT AVAILABLE. The only way to reboot the system is to turn the radio off/on or remove and replace the USB device. It doesn't happen at any one song or artist and I had used new USB devices (SanDisk, Samsung) and used formats NTFS, eFAT, FAT32. None work better or worse. Any thoughts? Quote Link to comment Share on other sites More sharing options...
handfiler Posted August 10, 2023 Report Share Posted August 10, 2023 What file format are you using? I have 220 GB of FLAC files loaded on a 256 GB Samsung drive formatted FAT 32 and no issues playing on SYNC 3 Any recent updates installed? Any updates available? Can it play audio files from your phone when plugged in to the USB port? Quote Link to comment Share on other sites More sharing options...
enigma-2 Posted August 28, 2023 Report Share Posted August 28, 2023 This issue has been seen in sync 3 as well. Seems to be a timing issue upon start up. Try removing the USB stick, then after starting, turn off the radio, waith for the various modules to connect (wait at least a minute), then turn on the audio then plug in the USB stick. Quote Link to comment Share on other sites More sharing options...
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