Gotdalotta Posted September 26, 2022 Report Share Posted September 26, 2022 Has anyone had this problem for a couple of weeks my radio would give me static and eventually go out, no audio unable to change source. The next day it would work fine for a while, and then the same thing. Now I have no audio out at all. The radio appears to be on. It does not let me switch to AM or FM. I am stuck on wherever I am. The one thing I did notice is that the volume indicator is no longer blue when I turn up the volume the indicator is red. I have checked all the fuses, I have reset the radio, I have done a master reset and nothing Quote Link to comment Share on other sites More sharing options...
Haz Posted September 26, 2022 Report Share Posted September 26, 2022 Because you failed to mention your Edge's model year, trim level, and radio type, below are PDF download links to Audio Control Module (ACM)/Bezel Diagnostic procedures for GEN I, GEN I +, and GEN II Edge models... GEN I: Audio Control Module (ACM) Self-Diagnostic Mode - 2009 Edge Workshop Manual.pdf GEN I +: Bezel Diagnostics Procedure - 2014 Edge Workshop Manual.pdf GEN II: Bezel Diagnostics Procedure - 2022 Edge Workshop Manual.pdf See if your Edge's audio system will allow you to access any of the described functions, and then report back on the outcome -- along with your Edge's model year, trim level, and radio type. Getting your Edge's electronic modules scanned for Diagnostic Trouble Codes (DTCs), perhaps at your local national brand auto parts store, may also reveal useful information related to the radio problem. Good luck! 1 Quote Link to comment Share on other sites More sharing options...
Gotdalotta Posted September 26, 2022 Author Report Share Posted September 26, 2022 Ok sorry anyway it did not work. I have a 2016 Edge Titanium Quote Link to comment Share on other sites More sharing options...
Haz Posted September 27, 2022 Report Share Posted September 27, 2022 Forgive my unnecessarily harsh choice of words that did not provide you the "Welcome to the Forum" that you deserve. The 'Bezel Diagnostics' procedure for 2016 Edge with Sony audio is slightly different from the previously offered 2022 Edge version. Give this document a look and a try, while I work toward providing you additional information... Information and Entertainment System - Bezel Diagnostics - Sony Audio System - 2016 Edge Workshop Manual.pdf Good luck! Quote Link to comment Share on other sites More sharing options...
Haz Posted September 27, 2022 Report Share Posted September 27, 2022 Diagnostic procedure from the 2016 Edge Workshop Manual: Pinpoint Test F... SYMPTOM: No Sound From All Speakers Refer to Wiring Diagram for schematic and connector information... Wiring & Connector & Module Document Download Links Information and Entertainment System - Wiring Diagram Pg 03 - 2016 Edge Workshop Manual.pdf Information and Entertainment System - Audio Digital Signal Processing (DSP) Module Connector C4326A Details - 2016 Edge Workshop Manual.pdf Information and Entertainment System - Audio Digital Signal Processing (DSP) Module Connector C4326A-B-C Location - 2016 Edge Workshop Manual.pdf Information and Entertainment System - Audio Front Control Module (ACM) Connector C240B Details - 2016 Edge Workshop Manual.pdf Information and Entertainment System - Audio Front Control Module (ACM) Connector C240B Location - 2016 Edge Workshop Manual.pdf Information and Entertainment System - Front Controls Interface Module (FCIM) Removal and Installation - Sony Audio System - 2016 Edge Workshop Manual.pdf Information and Entertainment System - Front Control-Display Interface Module (FCDIM) Removal and Installation - Sony Audio System - 2016 Edge Workshop Manual.pdf Information and Entertainment System - Audio Front Control Module (ACM) Removal and Installation - Sony Audio System - 2016 Edge Workshop Manual.pdf Information and Entertainment System - Audio Digital Signal Processing (DSP) Module Removal and Installation - Sony Audio System - 2016 Edge Workshop Manual.pdf Normal Operation and Fault Conditions REFER to: Information and Entertainment System - Operation and Component Description - Sony Audio System - 2016 Edge Workshop Manual.pdf. <<(Download Link) See Audio DSP Module. When the ignition status message from the BCM indicates that the engine is cranking, the ACM mutes the audio output. If the audio DSP module detects an open, short to ground, or less than 3.5 volts on the enable circuit, the speaker output will be muted for all of the speakers. A short to ground or short to voltage in the circuitry to one of the speakers may cause multiple speakers to lose sound due to the built-in overload protection feature of the audio DSP module. In this case, a speaker fault DTC sets. DTC Fault Trigger Conditions DTC Description Fault Trigger Conditions DTC Type B1142:27 Ignition Status 1: Signal Rate of Change Above Threshold Set by the ACM when an error is detected in the ignition status message from the BCM during engine start. Continuous B13FB:11 Audio Enable Line: Circuit Short To Ground Set by the audio DSP module when a short to ground is detected on the enable circuit Continuous Possible Sources Wiring, terminals, or connectors ACM Audio DSP module PINPOINT TEST F: NO SOUND FROM ALL SPEAKERS F1 VERIFY THAT THE ACM (AUDIO FRONT CONTROL MODULE) AND AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE PASS THE NETWORK TEST Using a diagnostic scan tool, perform the network test. Did the ACM and audio DSP module pass the network test? Yes GO to F2 No REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing). F2 CHECK FOR SPEAKER DIAGNOSTIC TROUBLE CODES (DTCS) Ignition ON. Using a diagnostic scan tool, perform the audio DSP module self-test. Are any speaker fault Diagnostic Trouble Codes (DTCs) present? Yes REFER to the DSP DTC Chart: DTC Chart: Audio DSP Module DTC Description Action B1045:13 Chime: Circuit Open REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing). B13FB:11 Audio Enable Line: Circuit Short To Ground GO to Pinpoint Test F B13FD:13 Chime Input 2: Circuit Open REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing). B1A01:01 Speaker #1: General Electrical Failure GO to Pinpoint Test J B1A01:11 Speaker #1: Circuit Short To Ground GO to Pinpoint Test J B1A01:12 Speaker #1: Circuit Short To Battery GO to Pinpoint Test J B1A01:13 Speaker #1: Circuit Open GO to Pinpoint Test J B1A02:01 Speaker #2: General Electrical Failure GO to Pinpoint Test H B1A02:11 Speaker #2: Circuit Short To Ground GO to Pinpoint Test H B1A02:12 Speaker #2: Circuit Short To Battery GO to Pinpoint Test H B1A02:13 Speaker #2: Circuit Open GO to Pinpoint Test H B1A03:01 Speaker #3: General Electrical Failure GO to Pinpoint Test I B1A03:11 Speaker #3: Circuit Short To Ground GO to Pinpoint Test I B1A03:12 Speaker #3: Circuit Short To Battery GO to Pinpoint Test I B1A03:13 Speaker #3: Circuit Open GO to Pinpoint Test I B1A04:01 Speaker #4: General Electrical Failure For a LHR door speaker concern, GO to Pinpoint Test O For a LHR door tweeter speaker concern, GO to Pinpoint Test P B1A04:11 Speaker #4: Circuit Short To Ground For a LHR door speaker concern, GO to Pinpoint Test O For a LHR door tweeter speaker concern, GO to Pinpoint Test P B1A04:12 Speaker #4: Circuit Short To Battery For a LHR door speaker concern, GO to Pinpoint Test O For a LHR door tweeter speaker concern, GO to Pinpoint Test P B1A04:13 Speaker #4: Circuit Open For a LHR door speaker concern, GO to Pinpoint Test O For a LHR door tweeter speaker concern, GO to Pinpoint Test P B1A05:01 Speaker #5: General Electrical Failure GO to Pinpoint Test Q B1A05:11 Speaker #5: Circuit Short To Ground GO to Pinpoint Test Q B1A05:12 Speaker #5: Circuit Short To Battery GO to Pinpoint Test Q B1A05:13 Speaker #5: Circuit Open GO to Pinpoint Test Q B1A06:01 Speaker #6: General Electrical Failure GO to Pinpoint Test K B1A06:11 Speaker #6: Circuit Short To Ground GO to Pinpoint Test K B1A06:12 Speaker #6: Circuit Short To Battery GO to Pinpoint Test K B1A06:13 Speaker #6: Circuit Open GO to Pinpoint Test K B1A07:01 Speaker #7: General Electrical Failure GO to Pinpoint Test L B1A07:11 Speaker #7: Circuit Short To Ground GO to Pinpoint Test L B1A07:12 Speaker #7: Circuit Short To Battery GO to Pinpoint Test L B1A07:13 Speaker #7: Circuit Open GO to Pinpoint Test L B1A08:01 Speaker #8: General Electrical Failure For a RHR door speaker concern, GO to Pinpoint Test M For a RHR door tweeter speaker concern, GO to Pinpoint Test N B1A08:11 Speaker #8: Circuit Short To Ground For a RHR door speaker concern, GO to Pinpoint Test M For a RHR door tweeter speaker concern, GO to Pinpoint Test N B1A08:12 Speaker #8: Circuit Short To Battery For a RHR door speaker concern, GO to Pinpoint Test M For a RHR door tweeter speaker concern, GO to Pinpoint Test N B1A08:13 Speaker #8: Circuit Open For a RHR door speaker concern, GO to Pinpoint Test M For a RHR door tweeter speaker concern, GO to Pinpoint Test N B1A09:11 Speaker #9: Circuit Short To Ground GO to Pinpoint Test R B1A09:12 Speaker #9: Circuit Short To Battery GO to Pinpoint Test R B1A09:13 Speaker #9: Circuit Open GO to Pinpoint Test R B1A10:11 Speaker #10: Circuit Short To Ground GO to Pinpoint Test R B1A10:12 Speaker #10: Circuit Short To Battery GO to Pinpoint Test R B1A10:13 Speaker #10: Circuit Open GO to Pinpoint Test R U0155:00 Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information GO to Pinpoint Test AN U0184:00 Lost Communication With Radio: No Sub Type Information GO to Pinpoint Test AO U0237:00 Lost Communication With Digital Audio Control Module "C": No Sub Type Information GO to Pinpoint Test AP U0253:00 Lost Communication With Accessory Protocol Interface Module: No Sub Type Information GO to Pinpoint Test AR U0256:00 Lost Communication With Front Controls Interface Module "A": No Sub Type Information GO to Pinpoint Test AS U0257:00 Lost Communication With Front Control/Display Interface Module: No Sub Type Information GO to Pinpoint Test AT U0423:00 Invalid Data Received From Instrument Panel Cluster Control Module: No Sub Type Information RETRIEVE and FOLLOW Diagnostic Trouble Codes (DTCs) present in the IPC . REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing). If no Diagnostic Trouble Codes (DTCs) are present in the IPC , DIAGNOSE the observable symptom. U2014:4B Control Module Hardware: Over Temperature CLEAR the DTC . WAIT at least 10 seconds. REPEAT the self-test. If DTC U2014:4B is retrieved again, INSTALL a new audio DSP module. REFER to: Audio Digital Signal Processing (DSP) Module (415-00C Information and Entertainment System - General Information - Vehicles With: Sony Audio System, Removal and Installation). U2014:96 Control Module Hardware: Component Internal Failure CLEAR the DTC . WAIT at least 10 seconds. REPEAT the self-test. If DTC U2014:96 is retrieved again, INSTALL a new audio DSP module. REFER to: Audio Digital Signal Processing (DSP) Module (415-00C Information and Entertainment System - General Information - Vehicles With: Sony Audio System, Removal and Installation). U201A:51 Control Module Main Calibration Data: Not Programmed This DTC sets due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the audio DSP module. If there have been recent service actions with the audio DSP module, INSTALL As-Built data from Professional Technician Society (PTS), following the diagnostic scan tool instructions under Module Programming>As-Built. REFER to: Module Configuration - System Operation and Component Description (418-01 Module Configuration, Description and Operation). If there have been no recent service actions, INSTALL a new audio DSP module to correct the failure to retain configuration data. REFER to: Audio Digital Signal Processing (DSP) Module (415-00C Information and Entertainment System - General Information - Vehicles With: Sony Audio System, Removal and Installation). U2100:00 Initial Configuration Not Complete: No Sub Type Information This DTC sets due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the audio DSP module. If there have been recent service actions with the audio DSP module, INSTALL As-Built data from Professional Technician Society (PTS), following the diagnostic scan tool instructions under Module Programming>As-Built. REFER to: Module Configuration - System Operation and Component Description (418-01 Module Configuration, Description and Operation). If there have been no recent service actions, INSTALL a new audio DSP module to correct the failure to retain configuration data. REFER to: Audio Digital Signal Processing (DSP) Module (415-00C Information and Entertainment System - General Information - Vehicles With: Sony Audio System, Removal and Installation). U2101:00 Control Module Configuration Incompatible: No Sub Type Information This DTC sets due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the audio DSP module. If there have been recent service actions with the audio DSP module, INSTALL As-Built data from Professional Technician Society (PTS), following the diagnostic scan tool instructions under Module Programming>As-Built. REFER to: Module Configuration - System Operation and Component Description (418-01 Module Configuration, Description and Operation). If there have been no recent service actions, INSTALL a new audio DSP module to correct the failure to retain configuration data. REFER to: Audio Digital Signal Processing (DSP) Module (415-00C Information and Entertainment System - General Information - Vehicles With: Sony Audio System, Removal and Installation). U3000:41 Control Module: General Checksum Failure CLEAR the DTC . WAIT at least 10 seconds. REPEAT the self-test. If DTC U3000:41 is retrieved again, INSTALL a new audio DSP module. REFER to: Audio Digital Signal Processing (DSP) Module (415-00C Information and Entertainment System - General Information - Vehicles With: Sony Audio System, Removal and Installation). U3003:16 Battery Voltage: Circuit Voltage Below Threshold GO to Pinpoint Test AU U3003:17 Battery Voltage: Circuit Voltage Above Threshold GO to Pinpoint Test AV No GO to F3 F3 CHECK THE ENABLE CIRCUIT FUNCTIONALITY BY CHECKING THE AUDIBLE PROMPT FUNCTIONALITY Operate the audio system in AM / FM mode. Operate the VOICE steering wheel switch and listen for the SYNC® audible prompt. Does the SYNC® system produce an audible prompt correctly; indicating voice recognition mode has been entered? Yes GO to F4 No GO to F5 F4 CHECK FOR AN AUDIO SIGNAL TO THE AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE NOTICE: This pinpoint test step directs testing circuits using a back-probe method. Use the special back-probe tool POM6411. Do not force test leads or other probes into connectors. Adequate care must be exercised to avoid connector terminal damage, while ensuring that good electrical contact is made with the circuit or terminal. Failure to follow these instructions may cause damage to wiring, terminals, or connectors, and may cause subsequent electrical faults. Ignition ON. Operate the audio system in AM / FM mode. While back-probing audio DSP module C4326A, measure the AC voltage. Positive Lead Measurement / Action Negative Lead C4326A-7 C4326A-17 Is a fluctuating AC voltage present? Yes GO to F10 No GO to F9 F5 CHECK THE AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE ENABLE CIRCUIT FOR CORRECT VOLTAGE NOTICE: This pinpoint test step directs testing circuits using a back-probe method. Use the special back-probe tool POM6411. Do not force test leads or other probes into connectors. Adequate care must be exercised to avoid connector terminal damage, while ensuring that good electrical contact is made with the circuit or terminal. Failure to follow these instructions may cause damage to wiring, terminals, or connectors, and may cause subsequent electrical faults. While back-probing audio DSP module C4326A, measure the DC voltage. Positive Lead Measurement / Action Negative Lead C4326A-3 Ground Is the voltage between 3.5 and 8.5 volts? Yes GO to F10 No GO to F6 F6 CHECK THE AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE ENABLE CIRCUIT FOR A SHORT TO VOLTAGE Ignition OFF. Disconnect: Audio DSP Module C4326A >>> Disconnect: ACM C240B>>> Ignition ON. Measure: Positive Lead Measurement / Action Negative Lead C4326A-3 Ground Is any voltage present? Yes REPAIR the circuit. No GO to F7 F7 CHECK THE AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE ENABLE CIRCUIT FOR A SHORT TO GROUND Ignition OFF. Measure: Positive Lead Measurement / Action Negative Lead C4326A-3 Ground Is the resistance greater than 10,000 ohms? Yes GO to F8 No REPAIR the circuit. F8 CHECK THE AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE ENABLE CIRCUIT FOR AN OPEN Measure: Measurement / Action Negative Lead C4326A-3 C240B-18 Is the resistance less than 3 ohms? Yes GO to F9 No REPAIR the circuit. F9 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION Ignition OFF. Disconnect and inspect all the ACM connectors and related in-line connectors. Repair: corrosion (clean module pins or install new connectors or terminals) damaged or bent pins (install new terminals or pins) pushed-out pins (install new pins as necessary) Reconnect the ACM connectors and related in-line connectors. Make sure they seat and latch correctly. Operate the system and determine if the concern is still present. Is the concern still present? Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM . REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: Sony Audio System, Removal and Installation). No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues. F10 CHECK FOR CORRECT AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE OPERATION Ignition OFF. Disconnect and inspect all the audio DSP module connectors and related in-line connectors. Repair: corrosion (clean module pins or install new connectors or terminals) damaged or bent pins (install new terminals or pins) pushed-out pins (install new pins as necessary) Reconnect the audio DSP module connectors and related in-line connectors. Make sure they seat and latch correctly. Operate the system and determine if the concern is still present. Is the concern still present? Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new audio DSP module. REFER to: Audio Digital Signal Processing (DSP) Module (415-00C Information and Entertainment System - General Information - Vehicles With: Sony Audio System, Removal and Installation). No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues. Information and Entertainment System - Component Location - Sony Audio System Below: Placing your cursor/pointer over acronyms provides popup descriptor of that acronym :Below Item Description 1 Instrument panel speaker 2 FDIM 3 SYNC® microphone 4 ANC microphones (located in headliner) 5 Door tweeter speaker 7 Door speaker 8 AM / FM / GPS /satellite radio antenna 9 GPS /satellite radio splitter 10 Subwoofer 11 Audio DSP module 12 D-pillar speaker 13 USB hub 14 ACM 15 USB cable 16 Door speaker 17 Door tweeter 18 APIM 19 Low Voltage Differential Signaling (LVDS) cable 20 FCIM If you require additional Connector or Pinpoint Test information, just let me know and I will provide. Good luck! Quote Link to comment Share on other sites More sharing options...
enigma-2 Posted September 27, 2022 Report Share Posted September 27, 2022 Sounds like your radio is having a rough day. You could consider pulling it out and sending it to a repair facility. This one, for example, charges $129. (Also offers same day turnaround, if that's important to you). (Sounds like bad solder joints on the motherboard. This has showed up before). https://www.automotivecircuitsolutions.com/products/09-ford-radio-repair Quote Link to comment Share on other sites More sharing options...
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