Haz Posted September 7, 2022 Report Share Posted September 7, 2022 (edited) SERVICE ACTION Per vehicle owner request and owner purchase of the 4G upgrade kit, and Ford pays Dealers to replace the vehicle’s 3G TCU / embedded modem with a 4G upgrade kit (4G TCU, antenna, cables, and mounting hardware), and to complete the programmable module installation (PMI) process. NOTE: Owners within the complimentary trial period will receive an owner notification letter announcing the extension of the program to March 31, 2023. Owners will have the option to purchase the 4G upgrade kit, and 21B09 will cover labor/installation and any required one-time use parts. NOTE: Owners outside of the complimentary trial period (VINs not under the 21B09 program) will not receive an owner letter, but will still have the option to pay for both the labor and material costs for the 4G upgrade. Document download links below... Customer Satisfaction Program 21B09 Supplement 1 - 3G to 4G Upgrade - 2016-17 MKX - Dealer Letter.pdf Customer Satisfaction Program 21B09 Supplement 1 - 3G to 4G Upgrade - 2016-17 MKX Service Procedure.pdf Lincoln Owner App Instructions - 4G setup after Customer Satisfaction Program 21B09 Completed.pdf Customer Satisfaction Program 21B09 Supplement 1 - 3G to 4G Upgrade - 2016-17 MKX Owner Letter.pdf Good luck! Edited April 13, 2023 by Haz 1 Quote Link to comment Share on other sites More sharing options...
Haz Posted April 13, 2023 Author Report Share Posted April 13, 2023 (edited) *** Customer Satisfaction Program 21B09 for 2016-2017 MKX has been extended to July 31, 2023 *** Owners interested in upgrading their MKX's Telematics Control Unit (TCU) from 3G to 4G capability, to preserve LincolnWay access, should contact their dealer. A new letter of notification will be sent to owners of 2016-2017 MKXs with built dates of August 31, 2015 through September 29, 2017 that have not received this TCU upgrade. New! PROGRAM TERMS This program will be in effect through July 31, 2023. There is no mileage limit for this program. NOTE: Owners may purchase the 4G upgrade kit and 21B09 covers labor/installation and one-time use components for 2016-2017 Lincoln MKX (and 2013-2016 Fusion Energi, 2015-2016 Lincoln MKZ). NOTE: Owners outside of the 21B09 program have the option to pay for both the labor and cost to purchase the 4G upgrade kit. Document download links> Customer Satisfaction Program 21B09, Supplement 2 - 3G TCU Upgrade to 4G - MKX Owner Letter - NEW.pdf Customer Satisfaction Program 21B09, Supplement 2 - 3G TCU Upgrade to 4G - MKX Service Procedure.pdf Good luck! Edited April 13, 2023 by Haz 1 Quote Link to comment Share on other sites More sharing options...
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