SSM 50804 - 2013-2023 Various Vehicles - 12 Volt Battery Drain When Using Third Party Phone Applications- Modems Activated Through FordPass Or LincolnWay

[Haz]

SSM 50804 - 2013-2023 Various Vehicles - 12 Volt Battery Drain When Using Third Party PhoneApplications- Modems Activated Through FordPass Or LincolnWay

 

Some 2013-2023 Ford or Lincoln vehicles with modems activated through FordPass or LincolnWay may experience 12 volt battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate channel to access vehicle commands such as door lock/unlock, remote start, vehicle location, etc. The battery drain may be caused by excessive calls for data through the vehicle network keeping it in an activated state. Recommend that the customer uninstall the app to ensure this is not contributing to battery symptoms experienced. Advise the customer that unaffiliated third-party app developers do not work directly with Ford to adhere to security, vehicle communication, and privacy requirements.

APPLICABLE VEHICLES
 2020 - 2022 CAR: TV U611N AVIATOR
 2021 - 2022 TRUCK: G1 U725N BRONCO
 2013 - 2017 CAR: CG C344N C-MAX
 2013 - 2016 CAR: B7 C344 EU C-CAR
 2015 - 2017 CAR: EU C344E C-MAX MCA
 2017 - 2020 CAR: PL D544N CONTINENTAL
 2020 - 2022 CAR: TF CX483N CORSAIR
 2021 - 2022 TRUCK: E4 ECONOLINE
 2018 - 2021 CAR: BQ B515S ECOSPORT
 2018 - 2019 CAR: BX B515A ECOSPORT CHINA
 2018 - 2022 CAR: R6 B515E ECOSPORT
 2018 - 2022 CAR: BW B515A ECOSPORT INDIA
 2018 - 2019 CAR: R1 B515E ECOSPORT RUSSIA
 2018 - 2020 CAR: BY B515A ECOSPORT
 2015 - 2022 CAR: DQ CD539N EDGE
 2014 - 2018 CAR: ED CD539A EDGE
 2020 - 2022 CAR: ED CD539A EDGE
 2013 - 2014 TRUCK: Q1 U387/388N EDGE/MKX
 2013 - 2019 TRUCK: M2 C520N ESCAPE
 2019 - 2022 CAR: TE CX482A ESCAPE/KUGA
 2020 - 2022 CAR: TC CX482N ESCAPE
 2013 TRUCK: M8 ESCAPE/TRIBUTE (J87)
 2013 - 2019 TRUCK: UB U502N EXPLORER
 2020 CAR: TZ U625A EXPLORER
 2022 CAR: TZ U625A EXPLORER
 2020 - 2022 CAR: TW U625N EXPLORER
 2013 - 2019 TRUCK: WJ U502E EXPLORER
 2013 - 2014 TRUCK: F6 F150/LINCOLN MARK LT
 2015 - 2020 TRUCK: FC P552N F-150
 2021 - 2022 TRUCK: FD P702N F150
 2015 - 2019 TRUCK: G2 P131S SUPER DUTY
 2013 - 2016 TRUCK: FA P473N SUPER DUTY
 2017 - 2022 TRUCK: FE P558N SUPER DUTY
 2013 - 2014 CAR: ZF S197N MUSTANG
 2015 - 2022 CAR: ZG S550N MUSTANG
 2016 - 2017 TRUCK: B7 U222N EXPEDITION
 2018 - 2022 TRUCK: B8 U553N EXPEDITION
 2020 - 2022 TRUCK: Y3 P131N STRIPPED CHASSIS
 2013 - 2020 CAR: C7 CD391N FUSION
 2013 - 2020 CAR: C7 CD391N FUSION
 2022 CAR: FE P758N C-PICKUP
 2015 - 2019 TRUCK: ME C489N MKC
 2016 - 2018 CAR: D9 U540N MKX
 2015 - 2020 CAR: C9 CD533N MKZ
 2015 - 2020 CAR: C9 CD533N MKZ
 2021 CAR: GY CX727A C-EV
 2021 - 2022 CAR: GW CX727N C-EV
 2020 - 2022 CAR: D9 U540N MKX
 2017 TRUCK: B5 U228N NAVIGATOR
 2018 - 2022 TRUCK: B9 U554N NAVIGATOR
 2019 - 2022 TRUCK: FG P375N RANGER
 2021 - 2022 TRUCK: RA P703A RANGER
 2019 - 2022 TRUCK: KF P375S RANGER
 2019 - 2022 TRUCK: KE P375E RANGER
 2019 - 2021 TRUCK: KD P375A RANGER
 2015 - 2022 TRUCK: TH V363N TRANSIT
 2015 TRUCK: T9 V347/348E TRANSIT
 2015 - 2022 TRUCK: TG V363E TRANSIT
 2019 - 2022 TRUCK: TS V363E TRANSIT MCA
 2021 - 2022 CAR: HC V408E TRANSIT CONNECT
 2021 - 2022 CAR: HC V408E TRANSIT CONNECT
 2023 TRUCK: E4 ECONOLINE
 2023 TRUCK: BC H567N MEDIUM TRUCK

Edited May 24, 2022 by Haz