2021 Ford Edge - Forward Camera stop working after 5/13 Sync update.

[Ford Fanatic 28]

1 hour ago, John S said:

No.  Never got specific actions to try, because at the time I called we were still waiting for a fix to be available. I just set my vehicle and My Ford App up to receive an update if there  was one. That is to the best of my technical ability, which luckily seemed to be enough. The good news, compared to a few days ago ,at least there seems to be a fix in place.  Based on the response you received, you may want to try your dealers service department. 

Okay thanks. Hopefully my update will come through soon. 

[STBEAST]

I have a 2021 Edge ST with the same problem. I took it back to the dealer in June. I got a response that Ford was aware of the issue and there would be an OTA software update, expected sometime in September to correct the issue. As of today, my issue has not been corrected. 

I know I'm a bit late getting into this topic, does anyone have an update???? 

Below is a copy of the email response from Ford.

2022_06_17_09_20_40 (2).pdf

[KatieH]

I have a 2021 Edge Titanium.  I believe I  have received at least two updates, and both cameras (front and reverse) seem to be functioning correctly.

[VRH]

I’ve only received the first update and waiting very impatiently for the 2nd one

[Rysiu]

I know many of you have been waiting quite sometime. I have received all three of the updates for my Ford Edge. I can say my front camera has been working consistently now and the ambient lights do not turn off on their own anymore. 

[MYECOBEAST68]

hello I have my EDGE ST 2021 and used to had the same issue with the front camera, just working when start my EDGE and once I drove and stop doesn't worked no more, but with the last update Ford Power-Up 3.5.4  is working the front camera and also I see a new  games, so far is good and is working for me.

I hope this will help you. 

[VRH]

FINALLY got my OTA updates and my front camera is working again. Back to loving my Edge!

[dalethewhale]

I also finally got my update as well. Now I will turn off the updates forever ? because ford doesn’t do enough testing before a release.

[VRH]

35 minutes ago, dalethewhale said:

I also finally got my update as well. Now I will turn off the updates forever ? because ford doesn’t do enough testing before a release.

I’ve been thinking of turning mine off too!  

[Ford Fanatic 28]

42 minutes ago, VRH said:

I’ve been thinking of turning mine off too!  

Happy for all of you, but mine is still a nightmare. Ford told me that in order to receive this update I have to have a schedule set. Now found out my schedule isn't saving like it's supposed to so Ford says that's an issue the dealer has to fix. Can't get an appointment until November 21st. Like I said one big nightmare ?

[VRH]

Oh I am SO sorry!  That sounds like a very frustrating nightmare!?

[Ford Fanatic 28]

23 minutes ago, VRH said:

Oh I am SO sorry!  That sounds like a very frustrating nightmare!?

Beyond frustrating ?‍?

[enigma-2]

Any other dealers in your area? (Sounds like your dealer is short handed on technicians).

[Haz]

 

[Ford Fanatic 28]

38 minutes ago, Haz said:

 

Is this something a Ford technician needs to do? 

[Haz]

No, not necessarily, from the TSB 22-2419 with emphasis added...

 

NOTE: The APIM software update that addresses the symptom listed in this article may have been delivered over-the-air (OTA) via Ford Power-Up software updates to connected vehicles that have automatic updates enabled through the center display screen. Enter the vehicle identification number (VIN) in Professional Technician System (PTS) and check the OTA Dashboard under the Connected Vehicle tab for OTA update history. If an update to the APIM has been successfully completed recently and the customer is reporting the symptoms are no longer present, this article may not apply. 

 

Good luck!

 

Edited November 1, 2022 by Haz

[Ford Fanatic 28]

Is this something the Ford technician needs to do? 

[John S]

From the traffic I have seen on this site, it seems like most people have been able to get the download over the air, including myself. However, one person was having trouble and was told by the dealer they would have it done at the dealership. From the communication HAZ replied with, it looks like the tech can check if the download was made without going through a long process of just downloading it. 

[Ford Fanatic 28]

36 minutes ago, John S said:

From the traffic I have seen on this site, it seems like most people have been able to get the download over the air, including myself. However, one person was having trouble and was told by the dealer they would have it done at the dealership. From the communication HAZ replied with, it looks like the tech can check if the download was made without going through a long process of just downloading it. 

I haven't gotten it yet. It appears that my schedule is not saving so Ford said  to get that checked out at the dealership. Leave it to me to have more issues than anyone else ?

[Ford Fanatic 28]

On 11/1/2022 at 9:13 AM, Ford Fanatic 28 said:

I haven't gotten it yet. It appears that my schedule is not saving so Ford said  to get that checked out at the dealership. Leave it to me to have more issues than anyone else ?

Well FINALLY got the TSB downloaded at the dealership and so far so good. Very happy to have my front camera  back. What an ordeal. 

[Country Girl]

2021 Ford Edge SEL

Recall on Camera Issue

Dropped off at the dealership December 27th, 2023 and as of May 29th

still in the shop. First the 1st module was a bust sent the module had no software on it.

2nd module had software on it but wouldn't download. Now software downloads but maps are no where to be found. You get a picture of the USA and that is all. Software updates are

complete but maps are not.

Dealer informs us that the IT department at Ford has to write a new program to

download it. Have no clue on how long we have to wait for that. As of now it's 

falls under the Lemon Law. Ford will buy it back. Not sure how that is all going

to work out. I'm giving them till the end of June and if not fixed by then legal

will become involved. This is ridiculous that Ford can't get their crap together.

I'm making car and insurance payments while my car sits at the dealership

with mechanics, Ford Engineers involved, and no one seems to know

what to do but wait on Ford to send them a different program. Come on FORD

get it together! This is total insane. 

[John S]

5 hours ago, Country Girl said:

2021 Ford Edge SEL

Recall on Camera Issue

Dropped off at the dealership December 27th, 2023 and as of May 29th

still in the shop. First the 1st module was a bust sent the module had no software on it.

2nd module had software on it but wouldn't download. Now software downloads but maps are no where to be found. You get a picture of the USA and that is all. Software updates are

complete but maps are not.

Dealer informs us that the IT department at Ford has to write a new program to

download it. Have no clue on how long we have to wait for that. As of now it's 

falls under the Lemon Law. Ford will buy it back. Not sure how that is all going

to work out. I'm giving them till the end of June and if not fixed by then legal

will become involved. This is ridiculous that Ford can't get their crap together.

I'm making car and insurance payments while my car sits at the dealership

with mechanics, Ford Engineers involved, and no one seems to know

what to do but wait on Ford to send them a different program. Come on FORD

get it together! This is total insane. 

It sounds as though you have involved  Ford Corporate, and have an extablished case.  The problem I had was eventually fixed by a remote download after Ford Corporate authorized the dealer to release the car.  You might want to check out the NHTSA website and see if other people have been having the same problem.  You look under recalls but it also brings up customer complaints, campaigns, and delaer service communications relating to various isues. I have had no issues since the fix in the fall of 2022. 

[Country Girl]

Yes actually the dealership has opened a claim with Ford for a buyback. The dealership

has so much information from 4 months it's unreal. So we will wait on approval from Ford

and then start over from scratch. I just am baffled that the dealership couldn't have fixed

it. Anyhow I guess some things can't be fixed. I am hoping Ford will work with us as the 

dealership has said they would. 

[John S]

At one point a "buy Back" came to mind.  I went on you tube and found out as much as I could about the process, and was considering getting an attorney lined up if needed. After I was able to convince them that their back camera fix caused the front camera problem by providing some information, and Corporate released the vehicle, pending a future fix which they did as previously mentioned.  This allowed the dealer to get paid for their time. Normally if the car is not fixed and it leaves the shop, corporate will not compensate the store on a warranty fix. I had a lot of concerns as to what conditon the vehicle would be in when I got it back but it was like it came off the show room for the first time. Everything worked no issues.  Corporate gave me $500.00 for being without the vehicle. Rentals were hard to find at the time. They did provide me with one and paid in full.  It was a Toyota Corrola that looked like it was the loser in demolition derby. They also extended the warranty for two years. I have to admit made me feel better about the whole thing. I do have some previous experience in this area with GM.  At the time they had several "Last Chance" garages located in various parts of the country. If the vehicle got there and they could not find the problem it was a valid buy back.  So yes it does happen.  Hope it works out for the best .

[Country Girl]

21 hours ago, John S said:

At one point a "buy Back" came to mind.  I went on you tube and found out as much as I could about the process, and was considering getting an attorney lined up if needed. After I was able to convince them that their back camera fix caused the front camera problem by providing some information, and Corporate released the vehicle, pending a future fix which they did as previously mentioned.  This allowed the dealer to get paid for their time. Normally if the car is not fixed and it leaves the shop, corporate will not compensate the store on a warranty fix. I had a lot of concerns as to what conditon the vehicle would be in when I got it back but it was like it came off the show room for the first time. Everything worked no issues.  Corporate gave me $500.00 for being without the vehicle. Rentals were hard to find at the time. They did provide me with one and paid in full.  It was a Toyota Corrola that looked like it was the loser in demolition derby. They also extended the warranty for two years. I have to admit made me feel better about the whole thing. I do have some previous experience in this area with GM.  At the time they had several "Last Chance" garages located in various parts of the country. If the vehicle got there and they could not find the problem it was a valid buy back.  So yes it does happen.  Hope it works out for the best .

Well according to Ford and the dealership Ford will work with us. He has made 5 months of car payments and doesn't even have the car. So it's wait and see what Ford does and how much they are willing to work with him. We are headed back to the same dealership but I really don't think they will like me once I tell them what I want for my patience with this. Lets see how good they work with us. One good thing is they are paying for the rental until he finds a new car. That is a good thing. However we are switching from hertz (What a nightmare) over to Enterprise on Saturday. And like I say we just wait for the answer from Ford. Lets hope for the best.