BraddB Posted May 8, 2022 Report Share Posted May 8, 2022 I just bought a 2013 Edge SE and it has the little four inch screen (Sync with MyFord) non touch version. When I went to the website it shows an update available, but it only gives me the option to go to a dealer to update it. Is there any other way to update this without going to the dealer? I also am unable to play music from a thumb drive when I plug it into the usb. I enter the menu for it, select usb, it tries to sync up but I get a message along the lines of device unusable or something to that fact. The drive has been formated to FAT32 and should work. Would this be because of the Sync needing an update? Quote Link to comment Share on other sites More sharing options...
BraddB Posted May 10, 2022 Author Report Share Posted May 10, 2022 I contacted Ford and they directed me to a website where I could download the update for my system. I have it downloaded now and am getting ready to install it. Here's to hoping for the best! Quote Link to comment Share on other sites More sharing options...
enigma-2 Posted May 11, 2022 Report Share Posted May 11, 2022 I had this happen to me on my last update. The dealer had to do the update because there were additional hardware updates needed before the Sync update could be loaded. This could only be completed by the service personnel using Ford's database. Quote Link to comment Share on other sites More sharing options...
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