edkene Posted March 12, 2022 Report Share Posted March 12, 2022 Hey 2015, I was 100% out of warranty. I was at 64,000 miles and 5 years and two months of ownership (warranty is 60,000 miles or 5 years). Having 156k miles may be a bit more difficult since you are well past the 60k mark - I’m not sure. Never hurts to give Ford a call, however. The largest issue you’re g oing to run into is that Ford will want you to have taken it to a Ford dealership. When I called the Ford customer service people they asked which Ford dealership it was at so they could call the service rep. So you’ll have to get an appointment at a Ford dealership and be willing to leave the vehicle with them at least overnight so they can do the leak down test (they pressurize the coolant system, leave it for a few hours, then come back and check to see if the pressure has gone down. If it has they then pull the spark plugs and look in the cylinders for water intrusion). Once they have verified that is indeed the issue then you can start the process rolling with Ford. As an additional note, to anyone who has this problem, be careful with the dealership. When I was told my vehicle was complete and I went to pick it up they tried to charge me an extra ~$550 for “one time use parts.” They said the parts were parts that could not be re-used and had to be replaced when they did the engine. They told me that Ford wasn’t going to pay for them and so I would have to. I refused and said that wasn’t part of the deal with Ford. Finally Ford corporate decided to pay for the extra amount since we (corporate Ford) and I had an agreement in writing as to what my portion of the cost would be. When the stealership dealership was trying to get me to pay the extra amount I kept asking questions about what exactly all the parts were for, and the service rep kept giving me the runaround. I had a suspicion that the extra parts were not factored into the initial price they gave to Ford for repairing the vehicle, and I believe I am right. After I got the vehicle back with the itemized receipt, I went and looked at all of the parts the service rep told me were “one time use parts.” I cross referenced those to the Technical Service Bulletin regarding this engine issue, and all of those parts were listed in the TSB as items that would need to be replaced as part of the repair for this issue. What this told me is that my suspicion was correct - the dealership did not quote those extra parts to Ford. I’m not sure if they guy forgot and then was trying to cover his butt by getting me to pay for the extra parts, or if they were trying to make some extra money due to the additional markup they would get by selling the parts to me vice Ford. Either way, I found the situation extremely shady. One last thing 2015 - when talking to Ford get them to commit to paying for your rental car (if they offer to help). Ford reimbursed me for the cost of my rental vehicle while my vehicle was being repaired. They ended up sending me a prepaid visa gift card for the amount of the total cost of the rental. 1 Quote Link to comment Share on other sites More sharing options...
2015Edge2015 Posted March 12, 2022 Report Share Posted March 12, 2022 (edited) 16 hours ago, edkene said: Hey 2015, I was 100% out of warranty. I was at 64,000 miles and 5 years and two months of ownership (warranty is 60,000 miles or 5 years). Thanks for the reply. Good information! And yeah... 156k miles will probably not be in my favor but knowing these engines are almost all failing... might still help someone us with higher mileage. I ended up driving the car to the dealer since a rough IDLE came today around mid day. Would not go away like when at start up with the coolant in it. Even tried changing #3 plug in which my scanner pointed as misfiring. But it didn't fix it... rough idle. So just stopped there and took it to the dealer for them to diagnose it. Well ... let's see what happens now. Edited March 12, 2022 by 2015Edge2015 Quote Link to comment Share on other sites More sharing options...
2015Edge2015 Posted March 23, 2022 Report Share Posted March 23, 2022 Just got quoted 6978.00$ to replace to a long block. hating this car with all the issues. For those that did it, did you go to dealer or independant shop? And how much? I've seen people say 5200$ to 8000$. Just depends where you are. So maybe post location and cost. I'm facing this atm. Thinking of doing it since it's far cheaper than getting another car loan. Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted March 23, 2022 Report Share Posted March 23, 2022 9 hours ago, 2015Edge2015 said: Just got quoted 6978.00$ to replace to a long block. hating this car with all the issues. For those that did it, did you go to dealer or independant shop? And how much? I've seen people say 5200$ to 8000$. Just depends where you are. So maybe post location and cost. I'm facing this atm. Thinking of doing it since it's far cheaper than getting another car loan. @2015Edge2015 what mileage on your vehicle? sorry if i missed it in this thread ... if under 100K, or if just out of the powertrain warranty period, you can work with ford corporate to at least get part of the cost reimbursed. there might be law firms out there that will mediate for you as well. Quote Link to comment Share on other sites More sharing options...
todd92 Posted March 29, 2022 Report Share Posted March 29, 2022 What's a VEP engine? Quote Link to comment Share on other sites More sharing options...
2015Edge2015 Posted March 30, 2022 Report Share Posted March 30, 2022 (edited) On 3/23/2022 at 9:05 AM, WWWPerfA_ZN0W said: @2015Edge2015 what mileage on your vehicle? sorry if i missed it in this thread ... if under 100K, or if just out of the powertrain warranty period, you can work with ford corporate to at least get part of the cost reimbursed. there might be law firms out there that will mediate for you as well. In talk with one atm. Let's see what happens. Hey, does this car have a drop in thermostat? Or part of the housing? I'm going to add blue devil to try to see if I get more miles. One guy had luck and got about a year more with no bad aide effects. Edited March 30, 2022 by 2015Edge2015 Quote Link to comment Share on other sites More sharing options...
enigma-2 Posted March 31, 2022 Report Share Posted March 31, 2022 (edited) On 3/29/2022 at 6:44 AM, todd92 said: What's a VEP engine? These engines are made either at Cleveland (USA) or Valencia, Spain (VEP). The 2.0 USA engines have aquired a very poor reputatiom for quality. Edited March 31, 2022 by enigma-2 Quote Link to comment Share on other sites More sharing options...
Walby Posted April 12, 2022 Report Share Posted April 12, 2022 Same problem with my 2017 Edge Titanium. This is round 3 for me. in the 1990's I bought a Jeep Cherokee. As I passed the warranty period, the inline 6 began rattling - it sounded like a diesel. Ran fine, just sounded bad. Chrysler dealer looked at it, and without even asking Chrysler sent a short block and paid for the change over. Traded a 2008 GMC Acadia for my 2017 Edge, 120,000+ miles in check engine light came on. Timing chain had stretched and could no longer adjust the timing in under load. $3,600 repair because the engine had to be completely dropped out of the car to get to the timing chain. One request and GMC paid the bill. Here we are on round 3 and many of you are reporting that Ford is balking... Hope this isn't strike 3 for me. One of you mentioned contacting a lawyer who is in arbitration with Ford. Anyone have a list or can recommend such a lawyer to me? Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted April 13, 2022 Report Share Posted April 13, 2022 i had mentioned a company referred to me for arbitration but they no longer seem to be handling such cases. maybe @1004ron can help? 1 Quote Link to comment Share on other sites More sharing options...
2015Edge2015 Posted April 22, 2022 Report Share Posted April 22, 2022 (edited) On 4/12/2022 at 1:20 PM, Walby said: Same problem with my 2017 Edge Titanium. This is round 3 for me. in the 1990's I bought a Jeep Cherokee. As I passed the warranty period, the inline 6 began rattling - it sounded like a diesel. Ran fine, just sounded bad. Chrysler dealer looked at it, and without even asking Chrysler sent a short block and paid for the change over. Traded a 2008 GMC Acadia for my 2017 Edge, 120,000+ miles in check engine light came on. Timing chain had stretched and could no longer adjust the timing in under load. $3,600 repair because the engine had to be completely dropped out of the car to get to the timing chain. One request and GMC paid the bill. Here we are on round 3 and many of you are reporting that Ford is balking... Hope this isn't strike 3 for me. One of you mentioned contacting a lawyer who is in arbitration with Ford. Anyone have a list or can recommend such a lawyer to me? Yep. Same boat. Bought American to support our country. Had a Saturn SUV. Torque converter gave up with a rattle inside tranny. Put a torque and traded for a 2011 edge. Loved it. But coolant inside oil on the 3.5 l engine made me trade it in asap for a 2015 edge. Now hit with another coolant issue. Coolant on cylinder 1,3 and 4. Drinks water. Last week added blue devil as a last resort since dealer said 7k for long block. So far its holding but i think my water pump paid the price. Hearing it whine a little and water level dropping slightly again. Will have to keep a eye on it. Called Ford Corporate, they said nothing tgey can do but to notify NTH place... forget the name. The National Highway Transportation place. And said to reported so it gets linked to my vin and hopefully it gets a recall. So... pretty much told to pound sand. Lol. So here i am debating if i should give Ford another shot. Nawww..... I'm done. Currently looking at the new 2022 Rav4 Hybrids... they look so much like the edges. Really want one of those now! Check them out if you want a similar body styling. I think the interior is CRAP compared to the Edges... but I'm DONE with these coolant issues. P.S. Are the water pumps easy to do on the 2.0L engine? Anyone know? Edited April 22, 2022 by 2015Edge2015 Quote Link to comment Share on other sites More sharing options...
2015Edge2015 Posted April 24, 2022 Report Share Posted April 24, 2022 LOL. My transmission just gave out. Ok........ I'm done. Nice interacting with you guys through out the years. Good luck all! Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted April 24, 2022 Report Share Posted April 24, 2022 7 hours ago, 2015Edge2015 said: LOL. My transmission just gave out. Ok........ I'm done. Nice interacting with you guys through out the years. Good luck all! sorry to hear. flexplate issue? Quote Link to comment Share on other sites More sharing options...
2015Edge2015 Posted April 24, 2022 Report Share Posted April 24, 2022 2 hours ago, WWWPerfA_ZN0W said: sorry to hear. flexplate issue? No. Torque converter and highly recommended to rebuild it. There's a slight noise coming from the inside. 2 shops already looked at it and both said absolutely rebuild it. 4400$ to do it from a independant shop. One of the shop was the dealer. They quoted me for all the job of Tranny and Long block. 21k . Hahahahahhaha! Found it hilarious. Loved driving these cars since 2013. But I must part now. 1 Quote Link to comment Share on other sites More sharing options...
2015Edge2015 Posted April 29, 2022 Report Share Posted April 29, 2022 Update. Had the tranny fixed. :). 4400$ and it was rebuild with a new torque converter. Runs good again. Also experimented with Blue Devil Head Gasket Sealant. It actually worked and still working. Been 2 weeks since I followed the instructions on the bottle and CEL cleared and isn't loosing water. I know it's your miles will vary with these products. But did read somewhere a guy used it for his ecoboost and lasted 9 months. Crossing my fingers. This car deserves another shot! 1 Quote Link to comment Share on other sites More sharing options...
Haz Posted June 10, 2022 Report Share Posted June 10, 2022 Models: Ford 2015-2018 Edge 2017-2019 Escape Built on or before 16-May-2019 2017-2019 Fusion Built on or before 8-Apr-2019 Lincoln 2017-2019 MKC Built on or before 18-Apr-2019 2017-2019 MKZ Built on or before 8-Apr-2019 Summary This article supersedes TSB 22-2133 to update the Parts List. Issue: Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may include P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure to replace the long block engine assembly. Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria: • One of the following vehicles: - 2015-2018 Edge - 2017-2019 Fusion/MKZ built on or before 8-Apr-2019 - 2017-2019 Escape built on or before 16-May-2019 - 2017-2019 MKC built on or before 18-Apr-2019 • 2.0L EcoBoost engine • Presence of coolant in the engine cylinders, white exhaust smoke and/or a runs rough condition (with or without an illuminated MIL) Below is PDF dowload link for full TSB 22-2229 document, which provides Service Action parts lists for all included models... TSB 22-2229 - 2015-2018 Edge + Other Models, 2.0L EcoBoost - Coolant In Cylinders, White Exhaust Smoke And_Or Illuminated MIL.pdf Quote Link to comment Share on other sites More sharing options...
akirby Posted June 10, 2022 Report Share Posted June 10, 2022 But no extended warranty?? Quote Link to comment Share on other sites More sharing options...
todd92 Posted June 10, 2022 Report Share Posted June 10, 2022 TSB means Ford is paying for it. No need for an extended warranty. Quote Link to comment Share on other sites More sharing options...
jmr061 Posted June 10, 2022 Report Share Posted June 10, 2022 1 hour ago, todd92 said: TSB means Ford is paying for it. No need for an extended warranty. That isn't what TSB means. TSB's are only covered under warranty if the vehicle is under some sort of manufacturer warranty whether it be bumper to bumper or extended. If the vehicle isn't under warranty, a TSB is paid for by the consumer. A TSB is not a recall or customer service satisfaction bulletin. 2 Quote Link to comment Share on other sites More sharing options...
omar302 Posted June 10, 2022 Report Share Posted June 10, 2022 1 hour ago, todd92 said: TSB means Ford is paying for it. No need for an extended warranty. Nope. Ford pays for a job under a TSB only if the vehicle is within the warranty period. The TSB generally indicates a solution to some issues outside the normal diagnosis procedures, mostly something more common than normal and a fix outside the usual methods. 2 Quote Link to comment Share on other sites More sharing options...
Haz Posted June 10, 2022 Report Share Posted June 10, 2022 Paragraph reformatted for clarity... Warranty Status: Eligible under provisions of... New Vehicle Limited Warranty (NVLW)/ Emissions Warranty/ Service Part Warranty(SPW)/ Special Service Part (SSP)/ Extended Service Plan (ESP) ...coverage. Good luck! Quote Link to comment Share on other sites More sharing options...
1004ron Posted June 10, 2022 Report Share Posted June 10, 2022 Wonder if my friend should go and see them for compensation? Quote Link to comment Share on other sites More sharing options...
akirby Posted June 11, 2022 Report Share Posted June 11, 2022 23 hours ago, todd92 said: TSB means Ford is paying for it. No need for an extended warranty. Absolutely incorrect. TSBs have nothing to do with warranties. 1 Quote Link to comment Share on other sites More sharing options...
jmr061 Posted June 11, 2022 Report Share Posted June 11, 2022 Ford did recently come out with a customer satisfaction program for the 1.5L in some vehicles (not the edge) for the same type of problem. Eventually if a CSP would come out for the 2.0 in the Edge owner's would be eligible for reimbursement. There is some hope based on the CSP for the 1.5L. Cross your fingers, keep poking the bear perhaps, etc and maybe wishes will come true. 2 Quote Link to comment Share on other sites More sharing options...
Haz Posted June 13, 2022 Report Share Posted June 13, 2022 As you mention, Ford just extended to November 30, 2022 the Customer Satisfaction Program (19B37, 21N12) for coolant intrusion on the 1.5L Ecoboost in certain 2017-2019 Escape & Fusion models with no mileage limit. That Program's refund policy for affected Escape & Fusion owners, per the Owner Extension Letter, is... "If you paid to have this service done before the date of this letter, you may be eligible for a refund. Refunds will only be provided for service related to an engine short block or head gasket replacement due to coolant intrusion into the engine cylinder bores. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer before November 30, 2022. To avoid delays, do not send receipts to Ford Motor Company." Good luck! 1 Quote Link to comment Share on other sites More sharing options...
07 Softail Rider Posted June 17, 2022 Report Share Posted June 17, 2022 On 6/11/2022 at 3:20 PM, jmr061 said: Ford did recently come out with a customer satisfaction program for the 1.5L in some vehicles (not the edge) for the same type of problem. Eventually if a CSP would come out for the 2.0 in the Edge owner's would be eligible for reimbursement. There is some hope based on the CSP for the 1.5L. Cross your fingers, keep poking the bear perhaps, etc and maybe wishes will come true. I sure hope it does get extended. My '18 Edge just rolled over 33,000 miles and I am experiencing coolant drop, CEL for misfire in cylinder 1 and rough idle and white smoke at start up. My wife and I love the Edge and if I have to cough up the money for a new engine, then so be it. I can only pray for reimbursement. Does anyone know if there is a waiting period for a replacement motor? I hate being a pessimist, but I have a feeling a motor replacement is inevitable at this time. Quote Link to comment Share on other sites More sharing options...
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