phone button on steering wheel and Sync 3 update

[Iroc90]

I recently discovered the phone button on the steering wheel does not activate the hands free phone when depressing to make a call.  The end call button will change the radio station and hang the phone up if there is an active call.  If there is no phone in the car the phone button will move the station down one station or up one station depending if it is depressed left or right.  I have a Samsung S7.  Took the car to the dealership last week and they upgraded the Sync 3 version, but this had no effect on the phone button functioning.  

 

Also, the updated Sync Version, when activating voice commands, no longer speaks the message "Say a Command".  Anyone else experiencing this?