flymore Posted May 27, 2021 Report Share Posted May 27, 2021 Hi everybody. Tried making a call the other day and to my surprise my phone contacts were not in my Edge, "No Contacts" Made sure Contact access was on under my bluetooth on my phone for Ford Edge. Then tried, download contacts again and still, "No Contacts" Deleted Ford edge from my phone bluetooth connections and Galaxy S9+ from my Ford Edge, then added new bluetooth device Ford Edge and made sure Contacts access is/was on and it was. Then tried downloading contacts, "No Contacts" Hadn't checked for updates on Sync in awhile, so checked for updates and there was an update. So updated Sync. Tried downloading contacts again and, "No Contacts" Deleted Ford edge from my phone bluetooth connections, then Galaxy S9+ from my Ford Edge, then added new bluetooth device and made sure "Contact access" was on. Then tried download contacts, then checked contacts "No Contacts". Opened up phone keypad and manually dialed wife - worked fine. Opened up text messages, they work fine. Later checked recent calls after turning car off and on, no recent calls. No record of my call to the wife. Did the sync reset that didn't help. Wife's S7 works. Is there any way to just add a contact to SYNC 3? Thanks Quote Link to comment Share on other sites More sharing options...
omar302 Posted May 27, 2021 Report Share Posted May 27, 2021 After removing Sync from your phone & your phone from sync, try restarting both (sync & your phone). Quote Link to comment Share on other sites More sharing options...
flymore Posted May 28, 2021 Author Report Share Posted May 28, 2021 On 5/27/2021 at 4:14 PM, omar302 said: After removing Sync from your phone & your phone from sync, try restarting both (sync & your phone). Tried ot several times, doesn't help. Talked to Ford today and tried several things, they said I need to talk to my phone service provider. Quote Link to comment Share on other sites More sharing options...
omar302 Posted May 29, 2021 Report Share Posted May 29, 2021 10 hours ago, flymore said: Tried ot several times, doesn't help. Talked to Ford today and tried several things, they said I need to talk to my phone service provider. Since your wife's phone works, I'd guess it is from your phone. Did your phone get some update recently? Maybe it was some app that was updated. The last suggestions I have are extreme. Hard resting the phone and/or Sync. I'd start with hard resetting Sync as it is easier compared to having to backing up & restoring your phone. Alternatively, before resetting your phone, try resetting app data on your phone for apps related to Bluetooth, phone or contacts to see if it helps Quote Link to comment Share on other sites More sharing options...
flymore Posted May 29, 2021 Author Report Share Posted May 29, 2021 Reset and patched sync, all it got me was loosing my previous destinations, radio station and other settings. Why do text messages transfer from my phone to sync, but not contacts? Tried pushing individual contacts, but get a failed to transfer message on my phone, so it does seem to be the phone. Quote Link to comment Share on other sites More sharing options...
flymore Posted May 30, 2021 Author Report Share Posted May 30, 2021 Did a complete factory reset of my phone, last resort wipes everything out - but it works now. Restored my contacts from a backup, blue toothed to the Edge and contacts download fine. Spent most of the day backing up my phone, did the factory reset on the phone and then restored things back on the phone. Wasn't a sync problem. 2 Quote Link to comment Share on other sites More sharing options...
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