PTU Seal

[edge18]

My 2007 Edge is now back for the third time with the leaking PTU seal. Has anyone looked in to the lemon law with this? Has anyone had any other engine problems due this burning? Sad to say this is the first American made car we have purchased and it will be out last.

[CreamEDGE.]

You need to take it to a different dealer, they're clearly not doing something right.

[bbf2530]

My 2007 Edge is now back for the third time with the leaking PTU seal. Has anyone looked in to the lemon law with this? Has anyone had any other engine problems due this burning? Sad to say this is the first American made car we have purchased and it will be out last.

 

Hi edge18. If you are unhappy with the service you have received, there is a specific complaint process to follow.

 

When you purchased your vehicle, you were given a "Warranty Guide" booklet (not the Owners Manual or Maintenance Schedule booklets).

 

In that Warranty Guide are spelled out in detail your rights and the procedures to follow if you are not happy with your vehicle or the service it receives. It gives the correct departments to contact at Ford, and the correct process to follow if the response from Ford or the Dealer is not satisfactory.

 

These processes include the BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (a free arbitration program) and beginning Lemon Law claims.

 

If you can not find your Warranty Guide or purchased used and did not receive one, you can get a PDF version here: LINK: Warranty Guides

 

Just input your vehicle information in the dropdown boxes, click "Submit", the click "Warranty Guide".

 

Good luck.

Edited November 10, 2008 by bbf2530