Wendy Posted December 18, 2019 Report Share Posted December 18, 2019 Rear hatch glass shattered completely in my 2017 Edge titanium this past weekend while it was parked inside my garage. I opened rear passenger door behind driver side and put a bag on the seat. I closed door as normal and heard a bang crash. I couldn’t believe it. There was no damage on that glass prior to this incident. I am dealing with my insurance but I called Ford corporate to report this as I know from reading and talking to people I know this is not a first of this happening. I read a “better” glass used by ford to replace so was the original glass inferior a common problem ? Quote Link to comment Share on other sites More sharing options...
Gadgetjq Posted December 18, 2019 Report Share Posted December 18, 2019 (edited) Wendy, There's another (2 page) thread running on this exact subject. Ford Canada issued a service bulletin several years ago notifying owners of the issue and offering a free fix. Unfortunately owners in other countries never got that memo. Here's a link to that thread which includes the customer service bulletin: Edited December 18, 2019 by Gadgetjq changed link Quote Link to comment Share on other sites More sharing options...
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