rhynerj Posted October 20, 2019 Report Share Posted October 20, 2019 2015 Ford Edge, owned since new, 85K miles... three days ago the Mode would not switch from Defrost to front, ran through buttons several times, no luck, turned the car off, back on wa la, it worked. Today now I can't get to defrost no matter what I do. tried the 20134-14 reset didn't work (power/defrost button combo). Would really suck if I can't get defrost to work in the northeast. Any help would be appreciated. Quote Link to comment Share on other sites More sharing options...
rhynerj Posted October 26, 2019 Author Report Share Posted October 26, 2019 So Since I got no responses to this, I figured that there were no others with the same issue. But I did end up fixing the problem today. ordered the new HVAC mode motor from Ford, When you order from the website they have a nice picture where this particular motor is located. Drivers side top motor. To access it you need to remove the front lower dash panel under the steering column. Take out the two screws (7mm) holding in the panel at the left side coin drawer. Gently unsnap the lower dash from its holders. You don't need to remove the screws holding the inner dash. Take the lower steering column cover off. Then you can see the motor. the motor is held in with two philips head screws, it is easier to remove if you move the scan port out of the way two 8mm nuts... When you go to put in the new motor, it probably isn't set to the position where the old one is. To solve this plug in the motor and turn the accessories on in the car. Put the heater on auto and the motor should adjust properly. Reinstallation is the reverse of the way you took it apart. Only took me 1 and 3/4 hours to do the whole thing and I did some extra steps that weren't needed... Good luck. 2 Quote Link to comment Share on other sites More sharing options...
TMac1795 Posted July 8, 2020 Report Share Posted July 8, 2020 On 10/26/2019 at 10:30 AM, rhynerj said: So Since I got no responses to this, I figured that there were no others with the same issue. But I did end up fixing the problem today. ordered the new HVAC mode motor from Ford, When you order from the website they have a nice picture where this particular motor is located. Drivers side top motor. To access it you need to remove the front lower dash panel under the steering column. Take out the two screws (7mm) holding in the panel at the left side coin drawer. Gently unsnap the lower dash from its holders. You don't need to remove the screws holding the inner dash. Take the lower steering column cover off. Then you can see the motor. the motor is held in with two philips head screws, it is easier to remove if you move the scan port out of the way two 8mm nuts... When you go to put in the new motor, it probably isn't set to the position where the old one is. To solve this plug in the motor and turn the accessories on in the car. Put the heater on auto and the motor should adjust properly. Reinstallation is the reverse of the way you took it apart. Only took me 1 and 3/4 hours to do the whole thing and I did some extra steps that weren't needed... Good luck. This sounds like the issue I'm having on my 2015 as well. Do you happen to have a part # that you could share? Cheers Quote Link to comment Share on other sites More sharing options...
rhynerj Posted July 8, 2020 Author Report Share Posted July 8, 2020 looking at this diagram, it is part 19E616B... https://parts.ford.com/shop/en/us/climate-control/ac-repair-parts/motor-assy-7793905-1#sectionId:4364798 Quote Link to comment Share on other sites More sharing options...
2000SVT Posted August 16, 2020 Report Share Posted August 16, 2020 Were you having any issues with temperatures? I have mode selection issues as well as no A/C. Were you ever able to find out how to do a module reset on dual zone with the digital displays? Or, do you know where the HVAC control module is located? Quote Link to comment Share on other sites More sharing options...
rhynerj Posted August 16, 2020 Author Report Share Posted August 16, 2020 52 minutes ago, 2000SVT said: Were you having any issues with temperatures? I have mode selection issues as well as no A/C. Were you ever able to find out how to do a module reset on dual zone with the digital displays? Or, do you know where the HVAC control module is located? I was not having issues with temperature. I have not found a reset method either. There are four different HVAC control motors on the system. This part looks to be a control piece, https://parts.ford.com/shop/en/us/control-6449199-1#sectionId:4364798 But I'm no tech. The mode selection issues may well account for the temperature problems if the system needs all things to work together. Try changing out the motor as described above and see if that fixes both problems. Good luck. Quote Link to comment Share on other sites More sharing options...
enigma-2 Posted August 31, 2020 Report Share Posted August 31, 2020 Try running a diagnostic test. Press and hold the power and defrost buttons - or power and auto buttons - (depending on your options) for two seconds and then within a second or two, the power button again. Often thats all it takes to get everything working again. Quote Link to comment Share on other sites More sharing options...
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