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New Tranny TSB for 2019's


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TECHNICAL SERVICE BULLETIN 19-2288


8F57 - Harsh Shifting, Engagement From PARK To REVERSE, PARK
To DRIVE, REVERSE To DRIVE Or DRIVE To REVERSE, And/Or
Shift Flare 4th-5th Gear

This bulletin supersedes 19-2103. Reason for update: Incorrect Procedure
Model: Ford 2019 Edge
Lincoln 2019 Nautilus

 

Summary
This article supersedes TSB 19-2103 to update the Issue Statement, Action Statement, and Service
Procedure.


Issue: Some 2019 Edge/Nautilus vehicles may exhibit harsh/bumpy upshift/downshifts, harsh
engagements from PARK to REVERSE, PARK to DRIVE, REVERSE to DRIVE or DRIVE to REVERSE.
The vehicle may also exhibit an upshift flare from 4th to 5th gear during the first shift after a cold start.
This may be due to the shift strategy in the powertrain control module (PCM).


Action: Follow the Service Procedure on vehicles that meet all of the following criteria:
• 2019 Edge/Nautilus
• At least one of the following symptoms:
- Harsh/bumpy upshift/downshift
- Harsh engagement from PARK to REVERSE, PARK to DRIVE, REVERSE to DRIVE or DRIVE to REVERSE
- Upshift flare from 4th gear to 5th gear

 

Warranty Status: Information Only.

 

Repair/Claim Coding
Causal Part: IN
Condition Code: 04

 

Service Procedure
On some 2019 Edge/Nautilus vehicles, engineering has identified a calibration that may not resolve a
harsh/bumpy upshift or downshift, harsh engagements from PARK to REVERSE, PARK to DRIVE,
REVERSE to DRIVE or DRIVE to REVERSE, and/or upshift flare from 4th to 5th gear. Engineering is
working to release a new calibration with an updated shift strategy. Do not attempt any repairs at this time.
Monitor OASIS for updates.

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Service Procedure
"On some 2019 Edge/Nautilus vehicles, engineering has identified a calibration that may not resolve a
harsh/bumpy upshift or downshift, harsh engagements from PARK to REVERSE, PARK to DRIVE,
REVERSE to DRIVE or DRIVE to REVERSE, and/or upshift flare from 4th to 5th gear. Engineering is
working to release a new calibration with an updated shift strategy. Do not attempt any repairs at this time.
Monitor OASIS for updates."

This strikes me as odd? Seems like this is the third TSB on this issue. I guess the third time was not "the charm". I really feel for owners having to deal with this issue. It's looking more and more like the water intrusion issue with the 2015's and the attempted "fixes" and subsequent buy-backs by Ford. 

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I think I may have had this applied.  I told them about the symptoms which matched the description and they did program the PCM.  It has not had harsh shift from P, R, D since then.  I don’t have the service receipt because there’s a part I’m waiting for and they won’t close out the ticket until that part is installed.

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