JC0000 Posted April 18, 2019 Report Share Posted April 18, 2019 I am in need of advice to fix the sunroof. I have a 2015 Gen2 that I purchased used from Carmax about seven months ago. I recently noticed a whistling noise coming from the sunroof and saw that the front and rear sunroof panels are not flush. There seems to be warping near the edge of the front panel.(see drawing) It’s hard to see in the picture because of reflections but in reality it is easily noticeable. What’s interesting is that it’s just towards the center of the car where the warp is observable. So, I went to the local Ford dealer hoping that ESP premium will cover this type of issue but was turned down because there was a history of the rear panel being replaced due to cracks about two years ago. So they tell me to go to the dealer that replaced the rear panel which I found out is a twelve hour drive from where I live. They also told me to try Carmax to get it fixed. Otherwise, I will be charged the full amount of labor and parts from the local Ford Dealer. No idea what the rear panel could do to warp the front panel. I’m mostly concerned about the warp growing into an crack or explosion as reported in many cases. Do any of you guys have experience with this problem? Thanks Quote Link to comment Share on other sites More sharing options...
2FAST4U Posted April 18, 2019 Report Share Posted April 18, 2019 Is it the metal panel that it too much curved or the glass panel? Claude. Quote Link to comment Share on other sites More sharing options...
onyxbfly Posted April 18, 2019 Report Share Posted April 18, 2019 I know that the Ford dealer's response may be frustrating but I can see their POV. They would be responsible for the repair. They do not want to take onus of the situation and thus consequently be responsible for any and all future issues with it. They also may feel that Ford will not compensate them for the repair. Notice how they will gladly take your money tho... On the flip side they may have lost a customer. Even if you only brought her in for warranty work you may decide to go to a different dealership. Quote Link to comment Share on other sites More sharing options...
JC0000 Posted April 19, 2019 Author Report Share Posted April 19, 2019 On 4/17/2019 at 10:17 PM, 2FAST4U said: Is it the metal panel that it too much curved or the glass panel? Claude. It seems to be the glass panel Quote Link to comment Share on other sites More sharing options...
JC0000 Posted April 19, 2019 Author Report Share Posted April 19, 2019 On 4/18/2019 at 6:46 AM, onyxbfly said: I know that the Ford dealer's response may be frustrating but I can see their POV. They would be responsible for the repair. They do not want to take onus of the situation and thus consequently be responsible for any and all future issues with it. They also may feel that Ford will not compensate them for the repair. Notice how they will gladly take your money tho... On the flip side they may have lost a customer. Even if you only brought her in for warranty work you may decide to go to a different dealership. They also may feel that Ford will not compensate them for the repair. — I think that is the main issue. This happening even with the previous repair done at an authorized dealer is concerning. I definietely will not return to this dealer for another repair. Quote Link to comment Share on other sites More sharing options...
2FAST4U Posted April 19, 2019 Report Share Posted April 19, 2019 Well if it's the glass panel which is too much curved, unfortunately I'm afraid that you'll have no other choice but to take it to whoever did some repairs on it. You can't blame your local dealer for not wanting to touch it because they don't want to be held responsible for a job that was done elsewhere. What you could do is to compare it with another Edge to see if both glass are curved the same way… I find that odd though I would have thought that it's the metal panel which is not curved correctly… Good luck, Claude. Quote Link to comment Share on other sites More sharing options...
onyxbfly Posted April 19, 2019 Report Share Posted April 19, 2019 2 hours ago, JC0000 said: They also may feel that Ford will not compensate them for the repair. — I think that is the main issue. This happening even with the previous repair done at an authorized dealer is concerning. I definietely will not return to this dealer for another repair. Certainly don't blame ya. You might want to reconsider your view of returning to the dealership that did the work. God forbid the glass breaks. Insurance may cover the first repair. But if the warped metal causes a structural deficit and has a negative impact on the glass it may break again. Insurance may not cover it a second time. Just something to consider. Quote Link to comment Share on other sites More sharing options...
scorpionking0102 Posted April 30, 2019 Report Share Posted April 30, 2019 Have you ever thought of the idea that the roof had been damaged somewhere along the way. My son bought a Chrysler 300 from Carmax with a clean Carfax report. I was out of town and didn't get a chance to examine it before he purchased it. When I looked the car over I could tell it had been hit on the left front fender. Buyers beware, Carfax is at best 50% accurate. If a company fixes it on their own dime, and no insurance claims were ever filed, then it can fly by without ever recorded as being in an accident. If one buys a used vehicle, have an experienced mechanic look it over. 1 Quote Link to comment Share on other sites More sharing options...
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