Steering Wheel Radio Button Replacement

[Kitulu]

Yesterday, my wife discovered that when you press "volume down" on the radio button, the volume increases, and when you press "volume up", it changes the station. I am assuming that the buttons need to be replaced. Can this be done (and if so, how), or do I need a new steering wheel?

[IWRBB]

I replaced the buttons in my F150, which look identical to the buttons in our '10 Edge.  Not sure what yours look like.

 

On mine, I pulled the airbag, which was easy, then pried out the old buttons, which was difficult to do without jacking up the steering wheel.  I used a plastic pry tool to get it started, then used the pry tool as a backer to pry against once it stated to move.

[akirby]

11 hours ago, Kitulu said:

Yesterday, my wife discovered that when you press "volume down" on the radio button, the volume increases, and when you press "volume up", it changes the station. I am assuming that the buttons need to be replaced. Can this be done (and if so, how), or do I need a new steering wheel?

 

Had the same problem on a 2014 Escape.  Replacing the button fixed it after the dealer first used the wrong button then neglected to actually test it before giving it back, prompting a call to the owner who promptly picked it up, dropped off a loaner, fixed it then delivered it back to the house.