Sync 3 & CarPlay problem Arrgh!

[timfountain]

So I had a problem where the car would prompt me every time I started the car to scan for wifi networks, even though system wifi was turned off (side not, does the wifi in a 2018 Edge actually work, I've never managed to successfully connect it to anything or do OTA updates0> Anyways, the recommended fix is to reset the sync unit from the menus, which I did. 

 

Now I still get the prompt when starting the car AND Sync no longer detects my iPhone and/or carplay does not do anything no apps, nothing. Literally how can this setup be so darn buggy. It was all working with one annoying issue which should have been solved with a reset, now is does not work at all.

 

In addition my 128GB USB music stick, that, yep, was working 100% for months, now Sync says it media not present. I can see all the files on the USB device when plugged into my PC

 

I've tried another reset on Sync, reset/cold booted my iPhone (latest 12.2 s/w), disconnected the BT link from phone to sync and have been trying various combinations for the last 2 hours. Very, very frustrated and looking for some inspiration. Since it was all working before the reset, I do not think I have a hardware or lightning cable problem....

 

 

Thanks in advance for any debugging ideas anyone may have

 

[ben senise]

i find it strange that a company can release a product with a "feature" that is so freaking annoying.

 

i turned off the automatic update feature in sync and it stopped the device from asking to connect to wifi.

 

next thing i would do is go to owner.ford.com and make sure i'm on the latest version of sync for my car.

 

if you aren't, my guess is that an update via USB will fix things. if you are, then i have a couple other suggestions. let us know.

[flymore]

The wifi in my new to me 2018 Titanium appears to work fine. Connected to my home wifi with my password and had it search for updates and none were found.

However, I've only had this car a month so far so good.

 

 

[timfountain]

I tried to update sync but get a MEM_ERR03. I've downloaded the file 3 times, verified the zip integrity so at this point I think it is off to the dealer. The car is still in warranty so they need to figure this crap out, I'm done being their beta tester. As Ben Senise says, this setup is not ready for prime time . At all.

[jamie1073]

1 hour ago, timfountain said:

I tried to update sync but get a MEM_ERR03. I've downloaded the file 3 times, verified the zip integrity so at this point I think it is off to the dealer. The car is still in warranty so they need to figure this crap out, I'm done being their beta tester. As Ben Senise says, this setup is not ready for prime time . At all.

 

Is that just on the wifi or did you download the file on a computer and update via USB drive?  I used to get that on my 2016 when I did it's updates, on my focus st.  I got it to work eventually with the USB drive but had to play with it and break the file into two parts(found out how to online.).  You can just take it to the dealer though and have them do it since it is under warranty. 

[Nick Halstead]

On 4/6/2019 at 11:45 AM, timfountain said:

So I had a problem where the car would prompt me every time I started the car to scan for wifi networks, even though system wifi was turned off (side not, does the wifi in a 2018 Edge actually work, I've never managed to successfully connect it to anything or do OTA updates0> Anyways, the recommended fix is to reset the sync unit from the menus, which I did. 

 

Now I still get the prompt when starting the car AND Sync no longer detects my iPhone and/or carplay does not do anything no apps, nothing. Literally how can this setup be so darn buggy. It was all working with one annoying issue which should have been solved with a reset, now is does not work at all.

 

In addition my 128GB USB music stick, that, yep, was working 100% for months, now Sync says it media not present. I can see all the files on the USB device when plugged into my PC

 

I've tried another reset on Sync, reset/cold booted my iPhone (latest 12.2 s/w), disconnected the BT link from phone to sync and have been trying various combinations for the last 2 hours. Very, very frustrated and looking for some inspiration. Since it was all working before the reset, I do not think I have a hardware or lightning cable problem....

 

 

Thanks in advance for any debugging ideas anyone may have

 

have you unhooked the battery at all? This normally fixed all sync problems. Dunno about 3 though

[JAYQD]

2 hours ago, timfountain said:

I tried to update sync but get a MEM_ERR03. I've downloaded the file 3 times, verified the zip integrity so at this point I think it is off to the dealer. The car is still in warranty so they need to figure this crap out, I'm done being their beta tester. As Ben Senise says, this setup is not ready for prime time . At all.

 

Information about a MEM_003 Error is found HERE (under troubleshooting tips) on Ford's website:

 

Troubleshooting tips

I received a MEM_003 Error - What do I do?

 

This error occurs when you remove the flash drive before the update has been able to start. 

SYNC will take up to 5 minutes to recognize the update and begin the installation. During this time, SYNC will not display any messages. If the USB drive is removed too soon, SYNC will display the MEM_003 error message. To start the update again, you should: 

Remove the flash drive.

Perform a master reset. 

Turn the vehicle off and open the driver side door.

Once radio turns off, close the door and wait 5 minutes.

Start the vehicle and insert the flash drive.

Wait until the update starts.

If the above steps do not resolve the issue, a dealership visit would be required.

[timfountain]

Thanks. Off to the dealer when I get an oil change.