Jackie Becker Posted November 12, 2018 Report Share Posted November 12, 2018 (edited) Good Morning, I just bought a 2013 Ford Edge. It has the larger screen and has SYNC, back up camera, navigation, etc. The issue I am running into is that every time I get a phone call in, my entire Sync system freezes and restarts itself. It will usually sit frozen for about 5 minutes and then restart which takes another 2-3 minutes. Any music stops and all controls for climate are frozen. This also happens when I make a call out. I will get about 3 minutes into my call using the bluetooth and then the system will completely shut down (screen goes black/freezes, bluetooth is shut off in the middle of the call, etc). I've tried doing a master reset on the system but this did not help. Does anyone have any suggestions on what I should do? Thank you! Edited November 12, 2018 by Jackie Becker Quote Link to comment Share on other sites More sharing options...
jmr061 Posted November 12, 2018 Report Share Posted November 12, 2018 Is it updated to version 3.10? Quote Link to comment Share on other sites More sharing options...
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