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Customer Satisfaction Program 18B21 – Automatic Engine Idle Shutdown – 2018 Ford Edge & Expedition


omar302

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AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Edge 2018 Oakville May 3, 2017 through March 8, 2018
Expedition 2018 Kentucky March 14, 2017 through March 19, 2018

 

REASON FOR THIS PROGRAM

In all of the affected vehicles, an error in Powertrain Control Module (PCM) software or Instrument Panel Cluster (IPC) configuration will prevent the Automatic Engine Idle Shutdown feature from automatically shutting down the ignition and engine after it has been idling for an extended period. The ignition and engine can still be shut down using the push button ignition switch.

 

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this program, dealers are to reprogram the PCM on Edge vehicles using Integrated Diagnostic Software (IDS) version 110.01 or higher and reconfigure the IPC on Expedition vehicles using the Ford Diagnosis and Repair System (FDRS). This service must be performed on all affected vehicles at no charge to the vehicle owner.

 

Details in this link.

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