Vibration

[FordTough]

Hey guys. New to the group. Need some advice. Have had my 2017 Ford Edge Sport since august last year. After a month of owning it, i started to hear and feel vibration. It happened when idle at a stop light. You'd feel nothing for 20 seconds and then start to hear a hum which grew louder and louder until the vibration went through the entire cabin. It then would stop instantly before restarting about ten seconds later. Never does it while in drive. Brought it in for service and they couldn't hear it. Unfortunately, it doesn't occur every time you drive the car. The service guys said they couldn't do anything until they heard it. Took it home after two days. It happened again and i brought it back. Same thing. They didn't hear it. Finally, i did a quick search online figuring I couldn't be the only one with this issue. Found some info stating that it could be the engine mounts. When i relayed the info service, they checked them and found it to be the problem. Five months go by, no problems. In the last few weeks, the vibrations have returned. Brought it back to service and even though it is (we think) the same damn thing as months back, they cannot do anything until "they hear it". What do you guys think it is? Is it just bad engine mounts they put in these things? Do they really go bad so fast? Should i take this thing back to the dealer? Any help would be much appreciated.

[enigma-2]

I'm curious, why would it be engine mounts when tbe engine isn't running? (Assume it wasn't running as you stated "restarted"). One thing that can cause periodic vibration at "idle", engine running or not, are the radiator cooling fans. If a blade is unbalanced, you could hear a hum and feel the vibration. (It's been My experience with bad mounts, they get worse when driving, depending on engine load). It's not normal for them to fail, I had a set replaced on a car years ago and they were horrible. The mechanic used NAPA ans I made him replace with OEM. All problems went away. So one question you could ask is, did they use Motorcraft or aftermarket?

Edited April 6, 2018 by enigma-2

[Bxp]

Hi Mr. FordTough,  glad to have come across your post.   I have a 2018 Ford Edge SPORT with only 6,000 miles and I have similar issue (if not the same).   I have played around and experimented alot to narrow down what it is, and what it is NOT.    

ISSUE:    There is a vibration that starts off very low and builds up and definitely audible and strong at the 15 or 20 second mark,  and then it dies completely after 20 seconds every time.   I timed it with stopwatch.   After the vibration ends (after approx 20 seconds), it starts building up slowly again, becomes very noticeable after 15 seconds, strong for the next few seconds, and again, dies after 20 seconds, repeats over and over.     

 

Here are my observations with the vibration issue:   

1. (IMPORTANT)  The vibration seems to only happen when there is some weight/load in the rear cargo area and drive around a  little with the weight in the back.     

    If I remove the weight/load  (some tools and some emergency iteams that I carry around)  from cargo area,  the vibration eventually dissipates (takes several minutes or hours but dissipates eventually).    If I put the weight back on in the cargo section,  the vibration returns, it may take a few minutes or hours.

 

2.   The strong vibration only occurs when I've stopped at Stop Sign or Red Light,  and goes away when I start accelerating or the car is moving.

       Also:   If the suv is carrying some weight,  and the vibration is occuring,   the issue dissipates if the car is sitting for a while (engine running, park for 15-30 minutes).    The issue returns after you start driving around again.    

 

3.   I've ruled out that it is NOT the AC,  it is NOT the tires in any way, not the stereo/speakers, it is not the wheels itself (they are aired correctly and balanced, double checked).

 

I've tried recording the sound but unable to capture the vibration+sound  that well on my phone.   Luckily,  a few days ago,  I drove into a nearby dealership when the issue was occuring and the  senior tech did some poking around and was perplexed what this could be.   He has never seen this before.     The part that doesn't make sense is that it cycles every 20 seconds.     What system or component causes the 20 second cycling.   is the big question.      I'll be turning the car to have this issue looked at as soon as they have a loaner available.    The tech thinks this may take a couple weeks to figure out.           If this does not get resolved, I am left with no choice but to dump this car, as the vibration is unbearable.   It has a strange .. frequency, harmonic?   that is frustrating to have to listen to,  (like nails on chaulk board effect)..      I'm sad because I may have to walk away from the FORD brand.     Does not seem right to lose money twice by buying another product from same manufacturer (unless they offer some sort of buyback or something along those lines)

 

[2018EdgeSprt]

I have the exact same problem!  My 2018 Edge Sport has been to the dealer 5 times now.  Ford Customer Service is now involved.  The problem is the Active Noise Control.  They've tried replacing the microphones in the head liner, the radio head unit, and a control module in the rear of the vehicle.  Nothing has resolved it yet.  However, the noise / vibration is a little more steady now instead of cyclic.  As with your Edge, it only happens during idle and it's worse when the cargo area is full of stuff.  However, I have noticed mine seems to happen when it's warm outside (above 70 F).  It may be a coincidence, but my problem started around Aug/Sep 2018.   I took the Edge in for repair in Oct 2018 and they couldn't find the problem.  It wouldn't make the noise.  It didn't happen once during the winter months.  Then in March 2019 when it started getting warmer outside, it came back.  I began to notice that it wouldn't do it in the morning, but when I got in the car in the afternoon (after the Edge sat in the sun all day) it would do it.  Now that it's summer, it does it every day, and any time of day.  Ford technical specialists are now involved, but they have not came up with a solution yet.

 

Update 8/2/2019:   This is how I’m convinced it’s the Active Noise Control software through the stereo.  I read that other Ford cars have the same problem (vibration noise at idle) and as soon as you open the door it deactivates the software. So, while my Edge was making the noise/vibration I opened the the rear lift gate and it stopped immediately.  Within 10 seconds of closing the lift gate it started again.  This time I opened the driver door. Same  thing; it immediately stopped.  Tried this sequence several times with the same result. Also, if you roll down the windows or open the sunroof, it won’t stop. You have to open a door. 

Hope this helps other’s troubleshoot.  I’ll post the finding’s from Ford after they work on it again. 

Edited August 2, 2019 by 2018EdgeSprt

[Bxp]

Helloooo, just got my 2018 Edge Sport back from dealer yesterday after 3 weeks of investigation.   You're right, it's the active noise cancellation system/module.   They gave me the car back (their choice) while Ford engineers investigate.  Lets keep in touch on this forum...   if this does not get resolved in next few months,  we may have to escalate together.    If I hear anything, I'll post, and please do same if you hear anything on your end.     Thanks.  

Edited August 13, 2019 by Bxp
Removed name

[2018EdgeSprt]

Mine is scheduled for the Ford regional engineer to take a look at it next Tue. 8/20. I’ll let you know what they say. I think they have a software problem.  

[Bxp]

Thank you!!   Where abouts are you in USA if I may ask.

[2018EdgeSprt]

Hi Bxp, I'm located in central Indiana.  Where are you located?  

 

Update Aug 20, 2019:  The dealership called and said my Edge was ready to pick up.  When I went to get it they said they raised the head liner in the rear of the car to eliminate a small air gap between it and the roof so the microphones on the ceiling would not pick up stray noise.   (Again, related to the noise canceling system)  I loaded  some packages from my rental vehicle into the rear cargo area of my Edge and pulled the cargo cover closed.  (It's like a curtain the covers the cargo area)  When I started to back up my Edge from the parking spot the vibration noise started again.  I immediately drove the car to the service bay and they took it back into service.  The Ford engineer was still on site so they paged him to come and look at it.  They said he had worked on it all afternoon.  I didn't get to see or talk to the engineer so I left.  We'll see what they say next.  ....more to come.

 

Oh, one more troubleshooting tip.  I read on-line that if you open any of the doors or the rear lift gate on a Ford vehicle with active noise control software, it will immediately shut off the software.  You have to open a door; you can't just roll down a window or open the sunroof or it will continue to run.  So, I tried it while sitting at idle and the vibration/noise was happening and sure enough, it immediately stopped.  I tried it several times with the drivers door and the rear lift gate as soon as the vibration/noise started I opened the door it stopped.  After closing the door again, the vibration/noise would start again within 10 - 20 seconds.

 

One more thing.  I did read somewhere else on line that someone had the same/similar problem with a Ford vehicle (can't remember if it was an Edge or not) and they replaced the entire headliner to eliminate the problem. 

Edited August 21, 2019 by 2018EdgeSprt

[Bxp]

Hello 2018EdgeSprt,  I'm in Chicago.   Yes, I was aware that the noise goes away if I open the door or tailgate.  I'm sorry, I meant to mention that in my original post.   That doesn't help still when you're driving in stop and go traffic (cant open the door at every red light lol) with cargo area full of stuff.    The service mgr asked I just stop putting things in cargo area as a solution, "then everyone is happy, problem fixed".   Yes!  that was their solution for me since this isn't going anywhere between them and Ford Engineers.  I said I would have have bought a 4dr car then.     I don't know what to say right now, but this is very very very dissapointing at so many levels.    Dissapointed at Ford as a brand and even the dealerships service departments.   Bredemann Ford in Glenview IL tried to tell me this vibration is normal sound.    Then I took it to another dealer,  who claims they are waiting for Ford engineers.   They did not care how upset I was,  I was another unhappy customer basically as they put it.   They don't seem to be in a rush to get this resolved., most likely because it isn't a safety issue.   Keep me updated if you find something new, or if I can be of any help to you on this.  They either need to start trying stuff (replace the liner, replace the module, mics, whatever), or offer a buyout towards another Ford product.      

Edited August 22, 2019 by Bxp

[ONEDGE16]

They should just deactivate the "Active Noise Cancelling system". They can do that using their IDS software.

You can also do it yourself using Forscan

 

ACM  727-01-01 xxxx  xXxx xxxx  X=0 --> Disable or X=2 --> enabled

 

Usually this Forscan mode is used to disable the Engine Noise Enhancement (fake engine noise piped in) but it disables the Noise cancelling System as well.

 

[DRSE]

Hey guys,

 

I actually have the same issue with a 2018 Edge Sport. The issue happened rarely when it was new (about a year ago) but now it just wouldn't stop happening. Both back doors (ONLY) vibrate like it's nobody's business and that awful humming noise escalates and then disappears. If I rev the engine, the noise goes away, only to be back after a couple of seconds. Took the car into the shop 3 weeks ago and on the third day, they said they couldn't find the issue and everything was working properly. I went up there and put a 40-pack of water bottles in the trunk, started up the car and let the engine idle down to ~600 RPM and asked the tech to sit in the car and feel the doors and he was perplexed (the doors vibrate both in the inside and outside of the car). Anyway, about a week later they gave me the car back saying the issue was the noise cancelling system and that they replaced the audio control module and that the issue was fixed. Driving the car home after picking it up, I heard that ominous vibration as strong as ever, stopped driving the car, and took it back to the shop. Now they've had the car for about another week and now they will replace the microphone and some insulation in the rear doors. It seems like they're shooting in the dark here, but I will keep this updated. It seems like Ford would have better knowledge about this by now, but it seems they're as lost as ever. I will call in and ask them to deactivate the active noise cancelling system, like ONEDGE16 above me suggested.

 

Just to rehash, the problem only happens when the engine idles around 600 RPM and there is a load in the rear cargo area. There is a vibration that builds up in both back doors, which causes that loud, deep humming noise, and goes away in a few seconds (very consistent and repeatable issue). They replaced the audio control module and nothing.

Edited August 22, 2019 by DRSE

[ONEDGE16]

1 hour ago, DRSE said:

Hey guys,

 

I actually have the same issue with a 2018 Edge Sport. The issue happened rarely when it was new (about a year ago) but now it just wouldn't stop happening. Both back doors (ONLY) vibrate like it's nobody's business and that awful humming noise escalates and then disappears. If I rev the engine, the noise goes away, only to be back after a couple of seconds. Took the car into the shop 3 weeks ago and on the third day, they said they couldn't find the issue and everything was working properly. I went up there and put a 40-pack of water bottles in the trunk, started up the car and let the engine idle down to ~600 RPM and asked the tech to sit in the car and feel the doors and he was perplexed (the doors vibrate both in the inside and outside of the car). Anyway, about a week later they gave me the car back saying the issue was the noise cancelling system and that they replaced the audio control module and that the issue was fixed. Driving the car home after picking it up, I heard that ominous vibration as strong as ever, stopped driving the car, and took it back to the shop. Now they've had the car for about another week and now they will replace the microphone and some insulation in the rear doors. It seems like they're shooting in the dark here, but I will keep this updated. It seems like Ford would have better knowledge about this by now, but it seems they're as lost as ever. I will call in and ask them to deactivate the active noise cancelling system, like ONEDGE16 above me suggested.

 

Just to rehash, the problem only happens when the engine idles around 600 RPM and there is a load in the rear cargo area. There is a vibration that builds up in both back doors, which causes that loud, deep humming noise, and goes away in a few seconds (very consistent and repeatable issue). They replaced the audio control module and nothing.

 

If the dealers tells you it's not possible, you can reference the thread below. The screen print within the first post of the thread has instructions from Ford on how to access and disable the ANC system using IDS, and the workaround if they are unable to do it via IDS

 

 

Edited August 22, 2019 by ONEDGE16
spelling

[Bxp]

It is coming out very fuzzy whether I print or try to read.    Any chance you could email it to me at accord75@yahoo.com ?    I hope my dealer is wiling to make these changes.  

[2018EdgeSprt]

Update 8/22/2019:  I just picked up my Edge from the dealership. They said the Engineer messed around with it all morning. He could make it stop by leaning the rear seats forward or leaving my cargo cover open, but it always came back when they closed the cargo area back up. His temporary fix was to unhook the microphones while he consults with the platform engineers that designed the system. I think it’s like I said, they have a software problem that needs fixed. I understand they can disable the software for noise canceling and that may be their solution, but let’s see what they say. More to come...  I let everybody know what they come back to me with for a solution.  

 

One thing I don’t think I said, like all of you, it only happens at idle. 

 

[DRSE]

I went to talk to the service rep today and he said they replaced a microphone and the problem got "better", but Ford suggested to get another Edge with the same ANC technology and test them side by side to see if the vibration was "normal". I didn't get to see the car to see if the microphone made a difference on anything, but I do know the car uses 3 microphones to measure noise and determine how to react to it, but they only changed one. He also said that the active noise control is supposed to make noise, to which I said not quite, it's more like destructive interference to CANCEL OUT noise. Anyway, they'll supposedly run more tests tomorrow and hopefully I'll hear back from them. It doesn't seem to be a design issue since I think all Edge models with this technology would exhibit the problem, I just hope they're able to fix it. Will keep this updated as well.

 

Just wanted to say appreciate you guys keeping this thread up to date with your activity. It's nice having some sort of support and to know we're not the only ones seeing this issue. We're located in Texas, by the way.

[Bxp]

Thanks DRSE for the update.   Venting: >> (Like many of you, I bought an Edge because I am always carrying stuff around and this vibration is driving me insane as I'm often in stop and go traffic in Chicago.   I'm at the point where I'm ready to trade it in for a diff suv from diff brand if Ford can't figure this out soon.   The vibration starts becoming a bit frustrating if you do alot of stop and go driving daily.      It's sad/frustrating that Ford is dilly dallying around.   It seems to be a low level priority for Ford (we'll fix it when we have time).    They need to pick one of our SUV's,  start replacing one thing at a time and figure out the cause of the issue and apply the fix to those Edge owners that are able to prove they have the noise/vibration issue.    It is not complicated.  And if they cannot figure it out, offer a buyout towards another Ford product of my choice.   Own the issue! Be a man, do the riiight thing for your customers.    That! is how you earn brand loyalty for years.   Nothing is perfect, but it is how you own up to it and fix it which makes the difference.      ??

Edited August 23, 2019 by Bxp

[ONEDGE16]

14 hours ago, Bxp said:

It is coming out very fuzzy whether I print or try to read.    Any chance you could email it to me at accord75@yahoo.com ?    I hope my dealer is wiling to make these changes.  

 

BXP. I don't have the original picture as it was posted by Sage, but here's what it reads :

--------------------------------------------------

Comment From: Ford                                  Comment Date: Apr-08-2019 12:42:07

Jonathan,

 

After additional research, we identified that there are programmable parameters listed in the Active Noise Control (ANC) and Engine Sound Enhancement (ESE). Attempt to disable the ANC/ESE feature by using the programmable parameters within IDS by going to Module Programming > Programmable parameters > DACMC/ACM. If the system is not capable of being disabled through the programmable parameters in IDS, then the ANC system should be able to be deactivated by disconnecting one of the noise cancellation/control microphones; as shown in wiring diagram cell 132-7.

---------------------------------------------------

[WWWPerfA_ZN0W]

The forum software is downsizing any "enlarged" pics unfortunately.  You will want to open the pic in a separate window/tab (or save/open it) and manually zoom in.

Edited August 24, 2019 by WWWPerfA_ZN0W

[DRSE]

Hey guys, quick update.

The Ford shop is not putting any effort into getting another Edge with ANC into the lot (since I just checked their inventory and they have 4 sitting there as of at least 3 weeks ago). Basically, they're letting my car sit on the lot until the answer drops from the heavens onto one of their technicians' brain. I'm going up there right now to at least trade in the loaner they gave me (a snippy Red-hot-pepper fiesta) and to ask them what is actually going on. They said they swapped a microphone and I'll see if that did anything or not. I'm about tired of this, and I think I'm ready to contact Ford.

[DRSE]

Quick question - has anyone considered asking for a full buyback/reimbursement yet? I don't think they are going to figure this out.

[onyxbfly]

34 minutes ago, DRSE said:

Quick question - has anyone considered asking for a full buyback/reimbursement yet? I don't think they are going to figure this out.

 

Did you purchase your edge new from the dealership? Or was it used?

 

If it was new then you have to follow your states lemon law guidelines.  You have to go to the dealership armed with the information.  Most dealerships will not easily facilitate the process for you. 

 

If you brought your edge used then the lemon law does not apply to you but you have other avenues of communication protection.  Again they all pertain to your state. 

[Jetnjmy]

Guys, new to the topic but my Edge has all the same symptoms.  Just following up to see if any dealer or Ford direct has made any update?

On my next visit to my dealer, I will bring this up and see what they say.

 

[DRSE]

Unfortunately, welcome to the topic. I picked up my Edge from the dealer on Thursday after they replaced some microphones and did some testing. They said they couldn't get it to make the noise again, so after we picked it up, we drove to the grocery store and put a case of water bottles in the cargo area and nothing. However, the steering wheel now had a noticeable vibration when the AC was on, so we took it back the next day (this past Friday) to fix that. As we were in the parking lot, the infamous noise started again and we talked to the service manager, who said that they will fix the steering wheel vibrating issue since it is a more common issue, but they determined the vibration to be "normal" for all Edge Sports and ST's, and that the issue is a software issue that only Ford can correct with an update fore their ANC software. I'm not happy with this at all, so at this point, I'd like to communicate with Ford somehow since the dealership here is unable/unwilling to do anything else.

[2018EdgeSprt]

No update since my Aug 22nd post. I expect my Ford Customer Care rep to call me again this week.  Last week she said the Field Service Engineer is consulting with his team and conducting some research.    

[Gearjammer225]

Hi 2018EdgeSprt.  I'm so glad to hear that I don't have this bizarre anomaly!  I have a 2017 Edge Sport and noticed this humming noise about a year ago at 12,000 miles.  It has been to the dealer twice and going back next week for the third time.  I have pinpointed that this humming noise is coming from the 2 rear door speakers and is exactly as described in the above comments (comes in waves of 20 seconds and will immediately go away if the door is opened).  I've noticed this happening more often when in a car wash or if the cabin is full of passengers and luggage.   Please update me on what the Field Service Engineer says and maybe I can relay this to my local dealer for guidance!   This is a huge nuisance with the bass rumbling to the point of sounding like a freight train being nearby!  I'm praying that ford engineers find a solution to this mess!  I paid 45,000 for my edge and love it except I'm ready to trade it in for this lone problem!!