SSM 47041 – 2016-2017 Ford And Lincoln Vehicles Equipped With SYNC 3 – Touchscreen Unresponsive

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SSM 47041 – 2016-2017 Ford And Lincoln Vehicles Equipped With SYNC 3 – Touchscreen Unresponsive

Various 2016-2017 vehicles with SYNC 3 may experience a touch screen that does not respond to any input.

Using the Professional Technician Society (PTS) website OASIS tab SYNC version, verify the vehicle SYNC software version.

If the vehicle is at version 2.2 please update the module to the latest software level.

After the software is updated make sure you shut the vehicle off, open the door for 2 minutes, then turn the key back on before testing the touch screen.

If the software is at a later version than 2.2, proceed with normal diagnostics in Workshop Manual (WSM), Section 415-00.

For claiming, use causal part 14G371 and applicable labor operations in section 10 of the Service Labor Times Standards (SLTS) manual.

APPLICABLE VEHICLES
2016 – 2017 CAR: CG C344N HEV
2017 CAR: PL D544 LINCOLN CONTINENTAL
2016 – 2017 CAR: ED CD539(APA)-EDGE
2016 – 2017 CAR: DQ CD539N-EDGE
2016 – 2017 TRUCK: M2 C520 NA (ESCAPE)
2016 – 2017 TRUCK: B7 EXPEDITION (U222)
2016 – 2017 TRUCK: UB EXPLORER
2016 – 2017 TRUCK: FC P552 F150
2016 – 2017 CAR: CT B299 MCA FNA
2016 – 2017 TRUCK: P3 FLEX (FORD C/O UTILITY)
2016 – 2017 CAR: DH C346 FOCUS FNA
2017 CAR: GX S922N GT
2016 – 2017 CAR: C7 FUSION
2016 – 2017 TRUCK: ME C489 LINCOLN CUV
2016 CAR: LE LINCOLN MKS-SWB/LWB
2016 – 2017 TRUCK: P4 MKT (LINCOLN C/O UTILITY)
2016 – 2017 CAR: D9 U540 – LINCOLN MKX
2016 – 2017 CAR: C9 MKZ (CD533)
2016 – 2017 CAR: ZG MUSTANG (S550)
2016 – 2017 TRUCK: B5 NAVIGATOR (U228)
2017 TRUCK: FE P558 SUPER DUTY – NA
2016 TRUCK: FA P473 SUPER DUTY
2016 – 2017 CAR: PH TAURUS
2016 – 2017 CAR: PH TAURUS
2016 – 2017 CAR: HC V408 (EU)
2016 – 2017 TRUCK: TH TRANSIT V363 FNA