Rear window glass explode on Edge 2016

[frmichaud]

The rear window glass explode in thousand of pieces when I was driving, My Edge is a titanium 2016 and has only 3000 miles (4688km)
I went to my dealer and he said there is a recall about the rear glass it is knowned problem, the replacement glass is in B.O. for a minimum of 3 months

[WWWPerfA_ZN0W]

THat sux. Did you get a rental in the meantime?

[frmichaud]

Yes I have a rental a Chryler caravan 2WD it is not the same as the Edge but it is better than nothing

[WWWPerfA_ZN0W]

BAMR I can understand, it's a giant piece of glass. But rear window? What the heck is Ford doing with them that would cause this failure? Was it a Ford design or supplier QC at fault?

[Burrcold]

BAMR I can understand, it's a giant piece of glass. But rear window? What the heck is Ford doing with them that would cause this failure? Was it a Ford design or supplier QC at fault?

I would say it's a design problem. If it were a supplier QC issue, they probably would have issued a recall or TSB already (since they can charge back the entire scrap and rework cost to the supplier). Wouldn't be the first time I've seen that in the automotive industry

[frmichaud]

It seems that is a Ford problem, depending Edge serial number they have model A or Model B rear windows installed , one of the model is defective and broke without reason, There is a info to dealer to replace all the rear windows which are broken under waranty, they are so many broken that the new rear windows with out the defect are backordered for a minimum of 3 months

[enigma-2]

I don't think that it's just a Ford problem, as it happens to a lot of different cars. One reason could be that the back glass is made from tempered glass, not laminated glass. Tempered glass will explode when struck with a sharp or pointed object. The glitch in all of this is, the blow could have happened a year earlier.

 

Because this can happen at any time and by a cause well.out of a manufacturers control, they do not warranty glass. But your insurance company may depending on your policy

Edited January 26, 2018 by enigma-2

[frmichaud]

I received today a Recall letter from Ford code 17B39 which explain what was the problem of the sudent exploding of the rear glass

 

In Canada they put a lot of salt on road and the melting snow or ice with the salt can enter in the rear wiper motor and it become very hot

The rear window is at external temperature below zero and the motor is hot result that the rear glass broke with the difference of temperature between both sides

 

The repair is to remove the rear wiper motor, clean it and the axle to remove all trace of salt, install a new bushing in the rear window with silicon grease reinstall the motor and with the silicon grease and the new bushing the salt and water will no longer enter in the motor

[WWWPerfA_ZN0W]

Interesting. Thank you for the update

[bchapman30]

This just happened to me yesterday. Closed the driver door and back window just exploded. 

Ford says there is nothing they will do despite it still being under warranty. There are so many stories circulating about this issue on this year and model that I can’t believe nothing has been done. Ford said that there has never been a recall for this issue. So far this car has been a complete lemon. 2 oil pans and also going in for a third. Also had to replace the steering column. 

Ford has been terrible through the whole process

[frmichaud]

I  have a Edge Titanium 2016 and the steering wheel with all the electronics has to replaced, the rear windows explode without reason and was replaced under waranty

 

[bchapman30]

Holy Cow I’ve had the exact same issues. Had to have the steering column replaced and now the rear window. Ford is saying that the glass must have shattered by something impacting it which isn’t the case as I was right there when it happened. Also going onto my 3rd oil pan as the first two leaked

[WWWPerfA_ZN0W]

file complaints with ford, and with the nhtsa.  yes, IF there is action taken, it will take time, but it takes a village indeed.

[frmichaud]

The rear glass problem is knowed by Ford, when mine was broken last february , it was imposible to have a replacement they are so many cases of rear glass exploding it take a month to have a new one

[ben senise]

2 hours ago, frmichaud said:

The rear glass problem is knowed by Ford, when mine was broken last february , it was imposible to have a replacement they are so many cases of rear glass exploding it take a month to have a new one

 

refer to Ford's Field Service Action (FSA) 17B39

 

it is indeed a known problem to Ford. I received a notice and my dealer fixed it at no cost.

[2FAST4U]

On 10 décembre 2018 at 12:46 PM, frmichaud said:

I  have a Edge Titanium 2016 and the steering wheel with all the electronics has to replaced, the rear windows explode without reason and was replaced under waranty

 

I also have a '16 Titanium and I didn't know about the potential rear glass problem. It's my dealer who told me about it and offered to do the required modification at no charge.  No  problem with the  steering wheel though.

 

Claude.

[bchapman30]

My dealer told me about the rear glass issue as well but they won’t budge unless Ford gives them the “go ahead”. So frustrating. 

[bchapman30]

23 hours ago, ben senise said:

 

refer to Ford's Field Service Action (FSA) 17B39

 

it is indeed a known problem to Ford. I received a notice and my dealer fixed it at no cost.

Yes I referred them to this FSA but they ran my VIN and said mine was not on the recall list. Too bad so sad basically 

[jmr061]

@bchapman30 are you in the US or Canada?

[ben senise]

5 hours ago, bchapman30 said:

Yes I referred them to this FSA but they ran my VIN and said mine was not on the recall list. Too bad so sad basically 

 

that is total BS on ford's part. i would not accept this. i would be on the war path for sure.

[cmantis]

Is there any way to check this? Mine is 2016 and have to go back to the dealer for few minor repairs. Wondering if this should be asked for.

[harbarlv]

purchased a 2018 edge sport and on day 4 closed the passenger side front door and the passenger side rear door glass shattered. to make it worse it was pouring out at the time. i took it straight back to the dealer the car has 400 miles and they have had it 7 days already. Problem is now there are chips all over the door and passenger side quarter panel they want to repaint the Ruby Red Metallic i want to switch for a different car and they are fighting stating they are doing more then they are even required to do.

[akirby]

12 hours ago, harbarlv said:

purchased a 2018 edge sport and on day 4 closed the passenger side front door and the passenger side rear door glass shattered. to make it worse it was pouring out at the time. i took it straight back to the dealer the car has 400 miles and they have had it 7 days already. Problem is now there are chips all over the door and passenger side quarter panel they want to repaint the Ruby Red Metallic i want to switch for a different car and they are fighting stating they are doing more then they are even required to do.

 

Yeah no way they give you a new car.  The good news is after they repaint the door you won't even notice it.  That's an easy repair since they don't have to do any body work.