TSCHANNE Posted January 23, 2018 Report Share Posted January 23, 2018 Lately I've been noticing that my phone wont connect to my 2017 Edge sport w/Sync3. The screen will read "connect to phone" and even if I try to connect manually, it wont connect. I've tried it with different phones with the same result. Sometimes as soon as I fire the car up she'll connect. other times, no luck. Anyone have the same situation and resolution? Quote Link to comment Share on other sites More sharing options...
pintokid Posted January 25, 2018 Report Share Posted January 25, 2018 I've had other strange errors like this. Did you restart the phone? I'd do that first and then perhaps a Sync restart (from settings->general->master reset). Quote Link to comment Share on other sites More sharing options...
2017 SLE FORD EDGE Posted January 25, 2018 Report Share Posted January 25, 2018 I've had same issue with our edge. Quote Link to comment Share on other sites More sharing options...
enigma-2 Posted January 26, 2018 Report Share Posted January 26, 2018 Do you have ghe latest software update for both Sync and the phone? Any possibility that another signal is interfering with the car? (You could try making a connection at a remote location to see if it's there's a problem around your home). Possible that it's the location of your phone in relation to the car that's the problem. Try moving the phone around to see if that makes a difference. Quote Link to comment Share on other sites More sharing options...
TSCHANNE Posted January 26, 2018 Author Report Share Posted January 26, 2018 Do you have ghe latest software update for both Sync and the phone? Any possibility that another signal is interfering with the car? (You could try making a connection at a remote location to see if it's there's a problem around your home). Possible that it's the location of your phone in relation to the car that's the problem. Try moving the phone around to see if that makes a difference. I do have the latest update for both and I've also tried to connect with two different phones while we were driving in different areas with the same results. Trying to connect while up an running doesn't work but then upon restart of the car it'll connect maybe 70% of the time. I haven't tried the master reset yet but I'll give it a shot next time I cant connect. Thanks Quote Link to comment Share on other sites More sharing options...
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