Dukedrum Posted September 27, 2017 Report Share Posted September 27, 2017 Hey all. Newby here. So I purchased a 2011 Edge SEL 4 weeks ago from a local used car dealer. I've actually purchased cars from them before and have always had nothing but great things to say about them....till now. First, when I bought it the sync was working for a good 4-5 days. Then intermittently it would come and go. Now it's to the point where it simply just keeps "shutting down to save battery" or whatever the wording is when the black screen of death shows. I did some poking around online and found (so I thought) that my sync had an extended warranty! I called a local Ford dealer here in CT (Monaco in Glastonbury) and asked if it was in fact under the extended warranty. Much to my delight, I was told by their person who books service calls that it was! This was last week. So yesterday I called again just to make sure it was ok if I dropped it off yesterday rather than today because w/ 2 young kids, it's not so easy to get them off to school and have time drop off a vehicle and then drop the wifey back home and then get to work. While I was on the phone with this other service person, I asked her if she was absolutely sure that this was covered and she gave me a definitive YES as long as it was in fact the APIM. Exciting stuff, right? I drop it off last night. I get a call this morning from another person who said they needed to get the ok from me that if in fact it isn't the APIM (which is covered...his words!!), I'd have to pay the $105 diagnosis charge. Of course I say yes because I'm 100% sure it's the APIM. 2:00 rolls around and my phone rings. Good news! It is the APIM. Bad news, it's not covered under the extended warranty. Huh?! The Edge is 2011, so the extended warranty was only good until 2016. I asked how could none of the 3 people (himself included) NOT know and NOT tell me this before I dropped the car off (and him this morning)?!?! Ok.... I call the used car dealer that I bought the car from. Tell him what's happening. He tells me that he'll order the part and have one of his guys install for me and all I'd have to pay for is the part itself....you know...a good $600. Here's what the DMV in CT has to say about warranties on used cars: The law covers mechanical and operational defects at the time of purchase, if the owner has met all of the following conditions: The owner has paid at least $3,000 for the vehicle. The vehicle is six years old or less. The vehicle is used for personal purposes or family or household use. The dealer must repair the vehicle at no charge up to 30 days (or 1,500 miles) after the purchase date if the owner paid at least $3,000, and up to 60 days (or 3,000 miles) after the purchase date if the owner paid at least $5,000. My question, in a very long about way of getting to it is; because the sync not only controls the radio, but it also controls the heat and ac, is it considered mechanical? Further, when the screen goes off, the drivers side airbag light comes up on the dash. Is that just a little quirk, or does the APIM/sync actually have something to do with the airbags? If so, then I would think that would HAVE to be considered mechanical, no? ANY help/guidance anyone could give me would be greatly appreciated! Thanks very much in advance! Oh, and one last thing. Other than the sync issue, this is BY FAR one of the greatest driving vehicles I've ever owned. LOVE it to death! :-) Quote Link to comment Share on other sites More sharing options...
candurin Posted September 28, 2017 Report Share Posted September 28, 2017 Sorry to hear about all the trouble (and I can sympathize with getting two kids off to school!). I just so happen to have a full sync system in the classifieds section (http://www.fordedgeforum.com/topic/23190-fs-sync-2-v38-all-components/?do=findComment&comment=175610). I didn't want to part it out, but if it helps, I'll offer it up as separate components. Works perfectly and won't be anywhere near $600! 1 Quote Link to comment Share on other sites More sharing options...
chefduane Posted September 28, 2017 Report Share Posted September 28, 2017 Were they talking about this? https://ford.oemdtc.com/1745/12m02-warranty-extension-covering-accessory-protocol-interface-module-apim-software-and-hardware-2011-2014-ford-lincoln 1 Quote Link to comment Share on other sites More sharing options...
omar302 Posted September 28, 2017 Report Share Posted September 28, 2017 Airbag light coming on is NOT normal & NOT associated with an APIM failure. But you did state the you get a battery saving message, maybe it is battery that is shot. With new cars, a bad battery would cause a lot electronics to go haywire. 1 Quote Link to comment Share on other sites More sharing options...
chefduane Posted September 28, 2017 Report Share Posted September 28, 2017 I just re-read OP post and agree with Omar. I recently had a battery fail (Texas heat can kill a battery) and one of the symptoms was Sync displaying the shutdown message. Installed new battery and problem solved. I would do a quick check on your battery before doing anything about the APIM. Good catch Omar. 1 Quote Link to comment Share on other sites More sharing options...
Dukedrum Posted September 28, 2017 Author Report Share Posted September 28, 2017 Sorry to hear about all the trouble (and I can sympathize with getting two kids off to school!). I just so happen to have a full sync system in the classifieds section (http://www.fordedgeforum.com/topic/23190-fs-sync-2-v38-all-components/?do=findComment&comment=175610). I didn't want to part it out, but if it helps, I'll offer it up as separate components. Works perfectly and won't be anywhere near $600! Thanks very much for the offer!! I'm actually going to be bring the Edge to the dealer I bought it from shortly. He said he'll take a look at it and let me know what he can and can't do. In case he decides not to do anything, what would you charge just for the APIM? Were they talking about this? https://ford.oemdtc.com/1745/12m02-warranty-extension-covering-accessory-protocol-interface-module-apim-software-and-hardware-2011-2014-ford-lincoln My wife actually found that page yesterday. I pulled the carfax again to see when the car was originally purchased and unfortunately it was in 2011 (which I pretty much figured but decided to check anyway), so the extended warranty is definitely over. That still doesn't make up for the fact that I was told by 3 separate people from the dealership that it wasn't!! Airbag light coming on is NOT normal & NOT associated with an APIM failure. But you did state the you get a battery saving message, maybe it is battery that is shot. With new cars, a bad battery would cause a lot electronics to go haywire. The Ford dealer that had it yesterday checked the battery and everything checks out. The testing they did confirmed that the APIM is in fact shot. Thanks for the advise though! I just re-read OP post and agree with Omar. I recently had a battery fail (Texas heat can kill a battery) and one of the symptoms was Sync displaying the shutdown message. Installed new battery and problem solved. I would do a quick check on your battery before doing anything about the APIM. Good catch Omar. Like I said to Omar, the dealership checked the battery and all is good with it. Thanks though! Quote Link to comment Share on other sites More sharing options...
IWRBB Posted September 28, 2017 Report Share Posted September 28, 2017 I'd still suspect the battery. Used cars are notorious for batteries that test OK but are really weak. They sit so much and get jumped all the time. Personally, I put a new battery in any used car I buy if there's any question at all about it's condition. 1 Quote Link to comment Share on other sites More sharing options...
akirby Posted September 29, 2017 Report Share Posted September 29, 2017 Do not believe the dealer about the battery. At least 80% of the bad ones test ok at the dealer for some reason - they must not be using the right testers. I'd go buy a new battery first - it probably needs it anyway. Also - on the warranty, isn't your 2011 vehicle older than 6 years? 1 Quote Link to comment Share on other sites More sharing options...
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