zakatooi2012 Posted September 19, 2017 Report Share Posted September 19, 2017 If I can paste this.....it is the discussion that I had,via chat, with a Ford representative. I imagine that many of you have had similar discussions, but figured just in case! If I ever hear from them, I will post the results here. A Ford representative will be with you shortly.Carissha says:Hello Bob. My name is Carissha. How can I help you?Carissha says:Are you still with me Bob?Bob says:Hi Carissha, My 2013 Edge had developed the same problem that apparently thousands of others have, back to 2008. The PTU started leaking and will be replaced by the dealer on thursday. Why hasn't Ford addressed this issue??, and has Ford put out a TSB to install a drain in the PTU for fluid change? All the reports I've read say the fluid turns thick, looses lubricating properties and then clogs the vent. Pressure builds and then pours out the vent at high pressure. Your comment please....Carissha says:I understand your concern and I'll be happy to assist you. First, to document your concern, can I please have your phone number and approximate mileage? This information is not in our records.Bob says:....89000Carissha says:Thanks for that information. Please give me a moment to do a little researching Bob.Bob says:okCarissha says:I am still researching, I'll be with you shortly Bob.Bob says:okCarissha says:I appreciate your patience Bob. Upon research, Ford has not released any information pertaining to the PTU for your vehicle. I have also checked for related field service actions on your vehicle, but found none at this time. Because your vehicle is being serviced soon, what I would suggest, is to have the dealership’s service manager contact their assigned Ford representative for this issue. The Ford representative has access to resources and detailed technical information about your vehicle that we do not have here in the Customer Relationship Center.Bob says:Hmmmmm, I just had the oil changed, thinking that my problem might be a leaking oil filter or something else related to ENGINE OIL. When the service tech, called in the big guns at my dealership, I began to wonder. They reported that the PTU has failed and is leaking. That was last week. I have resisted to drive more than a few miles for fear of a complete failure. My research led me to the ford edge forum AND to a bunch of attorneys who are watch this problem for possible class action. Between jBob says:just those two sources, I've found over a thousand folks who reported loss of the PTU. Way to many for casual problem(s) related to particular vehicles.Carissha says:I completely understand how frustrating this must be. What I can do is forward your comments about your experience and feedback pertaining to your vehicle to the appropriate person for review. Would this be okay Bob?Bob says:Yes, but again, I am concerned by the extreme number of failures of this part. I also have a factory installed trailer towing package. Although I do very little towing. I was lead to believe that a towing package meant heavy duty components subject to more stresses while towing, CERTAINLY the PTU would fall in to that group.Carissha says:Okay, actually, I will send this entire chat session over for review so that your concerns are documented and acknowledged.Bob says:OK, but I do have one other question.....I found a Field Service Action listed for MY vehicle giving extended warranty coverage on the BRAKE BOOSTER. How long is that warranty and when does it expire?Carissha says:Let me check for you.Bob says:woops, action number 13N02Carissha says:Thanks again for waiting. It appears the mileage limitation to have the repair performed is 150,000 miles. While your vehicle is being serviced, It may be a good idea to have the dealership completed this repair as well.Bob says:Hmmm, I bought that vehicle with 31000 miles on it. I thought some action had already been taken regarding the brake booster. I must be confused. ??Carissha says:Currently, 13N02 -EXTENDED WARRANTY COVERAGE ON BRAKE BOOSTER is still showing as an active field service action that your vehicle is eligible for. There may be another issue pertaining the the brake booster that needs to be addressed. The dealership will be able to verify this.Bob says:Thank You....finally, I look forward to discussing this with the people you are going to forward this to. I also understand that once Ford replaces a part, and if THAT part ever fails, it will be replaced free...is that correct?Carissha says:Yes, parts and labor to replace defective parts are covered within 24 months/unlimited miles.Bob says:OH, I thought it was as long as I owned the vehicle!Carissha says:Bob, yes the service part warranty applies to parts replaced by Ford dealerships. However, Motorcraft engine and transmission assemblies may have a unique warranty. The dealership will need to verify this.Bob says:Thank you, as I said, I look forward to discussing the PTU issue with your technical people. Have a nice day!Carissha says:You're very welcome Bob! If you don't mind, please take the short survey after the chat to rate my service. Have a good day!Bob says:I will....Carissha says:Thank you! 1 Quote Link to comment Share on other sites More sharing options...
zakatooi2012 Posted October 1, 2017 Author Report Share Posted October 1, 2017 UPDATE.....10/1/2117 Still haven't heard from Ford.....no big surprise there! 2 Quote Link to comment Share on other sites More sharing options...
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