2FAST4U Posted April 29, 2017 Report Share Posted April 29, 2017 Why is it that I have to "reconnect" my phone with SYNC each time I start up my Edge? It says that my phone is paired with the system but sends a message to my phone asking if it's ok to connect each time? Claude. Quote Link to comment Share on other sites More sharing options...
akirby Posted April 30, 2017 Report Share Posted April 30, 2017 Try doing a hard reset on the phone first followed by a master rest on sync if necessary. Quote Link to comment Share on other sites More sharing options...
omar302 Posted April 30, 2017 Report Share Posted April 30, 2017 Hard reset of the phone might be a little extreme to start with. I'd suggest to start by unpairing Sync from your phone and unpairing your phone from sync. Restart both phone & vehicle & re-pair them. If still not OK, master reset Sync & re-pair. If still no go, Hard reset the phone. Quote Link to comment Share on other sites More sharing options...
akirby Posted April 30, 2017 Report Share Posted April 30, 2017 By hard reset I meant force the phone to reboot, not a complete reload. 2 Quote Link to comment Share on other sites More sharing options...
omar302 Posted April 30, 2017 Report Share Posted April 30, 2017 By hard reset I meant force the phone to reboot, not a complete reload. Forgive my memory of old Windows Mobile days, we used the terms soft & hard reset quite a bit. Quote Link to comment Share on other sites More sharing options...
Peter La Posted April 30, 2017 Report Share Posted April 30, 2017 There may be an option on your phone to confirm every connection. Suggest erasing pairing from both phone and sync then repairing. Be careful when answering the questions wrt confirming connections. I had this issue a couple of years ago and by selecting not to confirm each connection the issue stopped. Quote Link to comment Share on other sites More sharing options...
Ray Heath Jr Posted May 1, 2017 Report Share Posted May 1, 2017 (edited) By hard reset I meant force the phone to reboot, not a complete reload. Then say reboot. Reset implies clearing settings... OP, definitely as others have said. Delete the pair relationship on both devices. Repair, and answer questions again. Also, Unless I missed it, you did not say type/OS of phone? Edited May 1, 2017 by Ray Heath Jr Quote Link to comment Share on other sites More sharing options...
2FAST4U Posted May 1, 2017 Author Report Share Posted May 1, 2017 Thanks everyone for your replies... Sorry for not replying sooner…I think I got it working by enabling the "911" feature…Why?…go figure… I have not driven my Edge the last few days, but I'll post the results to confirm it's ok or not, but last time I drove it, I remember seeing see the name of my phone on the screen meaning that it's very likely connected correctly now…. I'll post some more results soon. Claude. Quote Link to comment Share on other sites More sharing options...
akirby Posted May 1, 2017 Report Share Posted May 1, 2017 Then say reboot. Reset implies clearing settings... Sorry, reboot would be more accurate. 1 Quote Link to comment Share on other sites More sharing options...
2FAST4U Posted May 3, 2017 Author Report Share Posted May 3, 2017 Got it!…everything working fine now! Claude. Quote Link to comment Share on other sites More sharing options...
enigma-2 Posted May 4, 2017 Report Share Posted May 4, 2017 Thanks everyone for your replies... Sorry for not replying soonerI think I got it working by enabling the "911" featureWhy?go figure Make sense, when Sync initializes, it checks for a phone establish a connection to 911. Apparently it wasn't set before to look for your phone.On mine, if I get in and my phone is off, the systems complains by stating "no phone connected". This will take place about three to five minutes after staring up. Bet it's looking to make a 911 connection. Quote Link to comment Share on other sites More sharing options...
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