Tango Posted February 12, 2017 Report Share Posted February 12, 2017 Fun surprise today when my husband pushed the remote door lock.. and the rear window exploded. Thankfully he was unharmed. Does anyone have input regarding this? We will be going to the dealership tomorrow and I'm going to register this with Transport Canada. I'm reading online that car makers are not honoring this part breakdown under warranty. This clearly is not due to a rock. Appreciate anything you can tell us. Quote Link to comment Share on other sites More sharing options...
Burrcold Posted February 12, 2017 Report Share Posted February 12, 2017 There's a few people on this forum that the same thing has happened. A little bit concerning! Quote Link to comment Share on other sites More sharing options...
Tango Posted February 12, 2017 Author Report Share Posted February 12, 2017 I'm not sure what to do. We'll see what Ford says. My research online seems to indicate this is an issue but one that we may have a fight on. This happened out of the blue, with no stress on the window at that time in any way. Quote Link to comment Share on other sites More sharing options...
Chipster Posted February 12, 2017 Report Share Posted February 12, 2017 (edited) Odd that this happened with just a door unlock operation. Are we talking about the rear hatch or rear door? Was this car garaged, or was it sitting in (I am guessing) a very cold ambient temp? If outside, how cold was it? Edited February 12, 2017 by Chipster Quote Link to comment Share on other sites More sharing options...
Ronda Posted December 4, 2018 Report Share Posted December 4, 2018 (edited) This just happened to me yesterday morning. I was advised by a friend to look for other folks that had same issue, low and behold! So my car 2016 Ford Edge SEL that I keep in great condition (picky owner) was in my garage, locked. I drove it on Sunday, no problems and used the rear hatch to unload groceries on Sunday - no issues on Sunday. Monday morning open garage door to head to work and there it went - the rear window was shattered. According to the auto glass shop and auto body shop - the notes online to fix the rear window are not easy because of the spoiler needing to be removed which normally gets broken in the process. This means a new spoiler. My estimate is at $2059 right now, $845 for the spoiler (slim chance they can save one on car) and $650 for window rest is other parts and labor. Ford does need to fix the design of the car to avoid spoiler issues and figure out why rear window shatters. Anyone have luck with warranty or Ford? Edited December 4, 2018 by Ronda Quote Link to comment Share on other sites More sharing options...
akirby Posted December 4, 2018 Report Share Posted December 4, 2018 Is it still under the factory warranty? (36 months/36K miles)? If it was a factory defect it should have happened long before now (one would think). You can find shattered glass reports on just about any model. Glass breakage is usually covered by your insurance company's comprehensive plan. It's also ridiculous that they can't remove the spoiler without breaking it. You might want to try another body shop. 1 Quote Link to comment Share on other sites More sharing options...
ben senise Posted December 4, 2018 Report Share Posted December 4, 2018 (edited) i received a recall notice about this issue and had my dealer check it during a service. apparently it was due to something around the wiper motor IIRC. i'm sure if you do some research you can find the recall notice. [edit to add:] apparently it is Field Service Action (FSA) 17B39 [2nd edit to add:] it's on my service invoice so it's official. Edited December 5, 2018 by ben senise Quote Link to comment Share on other sites More sharing options...
akirby Posted December 5, 2018 Report Share Posted December 5, 2018 Good catch - there does appear to be a FSA on it but I can’t see whether the FSA extends the warranty or not. Sometimes they do, sometimes they don’t. It’s not a safety recall so better check with the dealer. Quote Link to comment Share on other sites More sharing options...
2FAST4U Posted December 5, 2018 Report Share Posted December 5, 2018 3 hours ago, ben senise said: i received a recall notice about this issue and had my dealer check it during a service. apparently it was due to something around the wiper motor IIRC. i'm sure if you do some research you can find the recall notice. [edit to add:] apparently it is Field Service Action (FSA) 17B39 [2nd edit to add:] it's on my service invoice so it's official. Yep, there definitely is a recall on this. Although my back glass never broke, my dealer did the necessary modifications to my Edge at no charge. Claude. Quote Link to comment Share on other sites More sharing options...
akirby Posted December 5, 2018 Report Share Posted December 5, 2018 10 hours ago, 2FAST4U said: Yep, there definitely is a recall on this. Although my back glass never broke, my dealer did the necessary modifications to my Edge at no charge. Claude. Still not a recall. That means it's registered with the government and every vehicle affected has to be inspected and/or repaired. This is just a FSA which may provide an extended warranty for the repair. 1 Quote Link to comment Share on other sites More sharing options...
jmr061 Posted December 6, 2018 Report Share Posted December 6, 2018 On 12/4/2018 at 8:04 PM, akirby said: Good catch - there does appear to be a FSA on it but I can’t see whether the FSA extends the warranty or not. Sometimes they do, sometimes they don’t. It’s not a safety recall so better check with the dealer. I can't pull up 17B39 on my OASIS access...I did pull up 17B38 which is an issue with the fusions and is dated Dec of 17. Did you access 17B39 on the Ford site somewhere? Quote Link to comment Share on other sites More sharing options...
akirby Posted December 6, 2018 Report Share Posted December 6, 2018 9 hours ago, jmr061 said: I can't pull up 17B39 on my OASIS access...I did pull up 17B38 which is an issue with the fusions and is dated Dec of 17. Did you access 17B39 on the Ford site somewhere? No just a google search but looking back the references were other topics here on the Edge forum and a few Carfax reports, so maybe that was a typo. Did you find anything titled "backlight shatters"? Quote Link to comment Share on other sites More sharing options...
jmr061 Posted December 6, 2018 Report Share Posted December 6, 2018 Actually I did a little more digging and pulled those vins in OASIS. All 3 that I found were Canadian vehicles so not sure if its a Canadian FSA or not. Either way, owner notifications for the program were mailed out so affected vehicle owners would have been notified. Sounds like a defect in a specific run of vehicles or something? Not sure. Mine isn't tagged but I am in the USA? More questions than answers 1 Quote Link to comment Share on other sites More sharing options...
2FAST4U Posted December 6, 2018 Report Share Posted December 6, 2018 (edited) 47 minutes ago, jmr061 said: "All 3 that I found were Canadian vehicles so not sure if its a Canadian FSA or not." and "Mine isn't tagged but I am in the USA?" I don't think it has anything to do with the fact that you live in the USA…Let's not forget that all Edges are built in Canada (Oakville plant). Also to me, what I really appreciated is that I did not have to PAY for anything… heck, I didn't even know about this problem until the dealer told me about it and offered to do the required modification at no charge... Claude. Edited December 6, 2018 by 2FAST4U Quote Link to comment Share on other sites More sharing options...
jmr061 Posted December 6, 2018 Report Share Posted December 6, 2018 Let me clarify...all 3 were built for sale in Canada. Clicking the FSA announcement for them brings up "can't find service bulletin." It would be nice to know the details of this customer satisfaction program. Quote Link to comment Share on other sites More sharing options...
IWRBB Posted December 6, 2018 Report Share Posted December 6, 2018 (edited) It's tempered glass- it just shatters sometimes. Our glass top table shattered for no reason, as did one of my co-workers. I've heard of shower doors shattering when no one was home. F150 rear windows shatter on a regular basis. Get it covered under your insurance glass coverage and move on. Edited December 6, 2018 by IWRBB Quote Link to comment Share on other sites More sharing options...
bobward757 Posted February 13, 2019 Report Share Posted February 13, 2019 Mine (2015) just shattered yesterday in my garage warming up (rear defrost on). OAT was 35 deg. F. Dealership:"never heard of that". Ford Customer Care: "no recall, cant help you". Glass shop dealer sent me to: "third one this week" I filed a report with the NHTSA. $1900 piece of glass (Carlight) 4 hours labor. It is a true 4 hours of labor. What a pain in the *ss! Quote Link to comment Share on other sites More sharing options...
MaX83_ZA Posted February 13, 2019 Report Share Posted February 13, 2019 When my Edge went to get winter oil November last year (yes i change oil based on the season - because polar vortex), they informed me that there was a recall on my car for the rear window shattering. Didnt ask details, just gave the go-ahead. Seems like there is some kind of recall every 6 months on these cars... 1 Quote Link to comment Share on other sites More sharing options...
jmr061 Posted February 14, 2019 Report Share Posted February 14, 2019 Does anyone in Canada have a copy of this TSB/Recall? Quote Link to comment Share on other sites More sharing options...
ONEDGE16 Posted February 14, 2019 Report Share Posted February 14, 2019 11 hours ago, jmr061 said: Does anyone in Canada have a copy of this TSB/Recall? I have the letter I received from Ford Canada. Attached copy, Name and Vin removed. TSB 17B39.pdf 1 Quote Link to comment Share on other sites More sharing options...
jmr061 Posted February 14, 2019 Report Share Posted February 14, 2019 Thanks but I am looking for the actual Ford service bulletin which would detail what the corrective repair is. Quote Link to comment Share on other sites More sharing options...
IWRBB Posted February 15, 2019 Report Share Posted February 15, 2019 21 hours ago, jmr061 said: Thanks but I am looking for the actual Ford service bulletin which would detail what the corrective repair is. Unless it's something physically hitting/rubbing the edge of the glass pane that they are correcting (which I doubt), I'd guess they limit the voltage/current to the rear window defroster to slow down the thermal change rate. Quote Link to comment Share on other sites More sharing options...
MaX83_ZA Posted February 15, 2019 Report Share Posted February 15, 2019 15 minutes ago, IWRBB said: Unless it's something physically hitting/rubbing the edge of the glass pane that they are correcting (which I doubt), I'd guess they limit the voltage/current to the rear window defroster to slow down the thermal change rate. I am pretty sure it is something along those lines; prior to the fix, the rear defroster would clean snow and ice pretty quick off the rear window. Tried it the other day and it took easily 3 to 4 times longer than prior to the fix. Quote Link to comment Share on other sites More sharing options...
FordeEdge Posted February 19, 2019 Report Share Posted February 19, 2019 Own a 2015 Ford Edge SEL and the rear window completely shattered for no reason yesterday morning. Rear window defroster was not working or the wiper. Husband came home from work in the morning and the window was fine. Went back out to move car and once I closed the driver door the entire rear window shattered. I brought my car to the Oakridge Ford dealership where I purchased it. They told me they have heard of this happening with the Edge but no recall so Ford won't cover it. They said they think what happens is that the rear defroster overheats and does not turn off properly and that causes the window to shatter. I now have to put a claim through my insurance for it to be replaced. Does not make much sense when Ford knows this is happening. Seems like a default to me. I bought their extended warranty that they told me covered everything but surprise does not cover the glass shattering for no apparent reason. There were no chips in the window or cracks. Was not even the coldest day we have had yet this winter. Makes no sense and I am completely frustrated. Don't think I will ever buy another Ford. 1 Quote Link to comment Share on other sites More sharing options...
2FAST4U Posted February 20, 2019 Report Share Posted February 20, 2019 On 15 février 2019 at 9:29 AM, IWRBB said: Unless it's something physically hitting/rubbing the edge of the glass pane that they are correcting (which I doubt), I'd guess they limit the voltage/current to the rear window defroster to slow down the thermal change rate. The dealer told me that when doing the work prescribed on the service bulletin that they were indeed installing some kind of plastic protector part from the inside of the rear door to protect the glass from rubbing on the metal frame. It does not have anything to do with the defroster being on or off. Claude. 1 Quote Link to comment Share on other sites More sharing options...
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